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Sony - WHRF400 RF Wireless Headphones - Black-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 381 reviews

87%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 381 Reviews
  • Rating: 1 out of 5 stars

    Avoid these

    Posted
    Robert
    • My Best Buy® MemberMember

    I have been buying Sony since 1970. A reel to reel recorder, two wired headsets that lasted 40 years ( and still worked), currently a television and a DVD player. Two years ago I bought the previous Sony wireless for television. It plugged in and worked. Excellent sound at any distance. No power button or searching for a signal. Only one problem. I am very careful as another brand set had broken simply setting it down. After 18 months this Sony broke in the frame. That model rested the speakers in two cradles. All the stress was at the weakest point in the frame. The frame was a U channel of paper thin plastic. I tried to glue it but there was not enough surface. So a working $150 set is dead by design. Legally defects in design and manufacturing are covered by consumer law. This was not a defect, it was a design to break. I went to Best Buy to get another set of the same model, with a number changed. I was told this model WHRF400 was the replacement. Both models were on display. This model appeared to fix the frame problem. Also hanging on a post for no stress. First there are settings that are difficult to operate. Each time you use it you must turn it on. It had poor sound quality and a set of bongo drums playing in the background. The bongo was from the first use. Chinese water torture for your ears. Often the sound cuts out for a few seconds even when sitting still right in front of the television. The volume is almost impossible to operate without removing the headset. The previous model was simple. I change volume often, sometimes just to back up and hear a sequence of speech. I am 70 and have hearing defects. This model volume could only be located by using one finger to find a joint then locating the volume roller with another finger. Then my male fingers would not fit in the recess for the roller. I called Sony about the bongo sound. They set up to send me a way to mail it to them. They would replace the faulty headset; I would not have a headset for two weeks. Unacceptable to my roommate or my hearing. Best Buy sales said Sony also charges postage both ways. After two months I returned the set to Best Buy. I was going to exchange it for the same. The salesman said this new model is being returned constantly. I had bought the two year warrantee. Best Buy returned all my money including the warranty with the exception of about $1 prorated. Returned to Store Credit only. IMPORTANT: Buy the two year warrantee. I am now trying the Insignia model NS-HAWHP2. (Why so many letters?) It has better sound. One confusion is the input button. This set is designed to use either Optical input or the wire input. It is actually okay after you figure it out. A button on the headset toggles between the inputs which is displayed on the tower. A white bar at the top is the wired input. The same white bar on the bottom is the Optical input. This selection should only be on the tower not the headset. I expect some people have multiple sources and switch without getting out of the chair. The volume control is better, an Up/Down bar, yet not as easy as the older Sony. We have a problem Houston. Tech designers have forgotten how to KISS: Keep it simple stupid. Also please have sample people, over 60, read the directions and then have an English graduate correct the directions. My son has a Stanford English degree and a masters in Journalism from Berkeley. His job at a tech company was to write the operating manuals. Okay so a $130,000 education to write directions. Younger people may expect a product to break at 18 months. I bought a sewing machine in a cabinet, at Goodwill. I bought it for the cabinet. It had the original direction book. Guaranteed for 25 years. It is now about 100 years old and still operates, with the exception of some worn rubber roller parts which I expect can only be made with a 3D printer.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product, but

    Posted
    Dean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have owned these in the past and enjoyed them until they died after about three years. Bought a new Samsung Q7 and a week later, another pair of these. Requested Geek squad set up of headphones. Due to high demand for Geek Squad services, a contractor was dispatched. It took him about a half hour o get them to work. Afterward, I tried to use them with Netflix and Amazon streaming but they didn’t work. Worked only with regular TV programming. Called the store and received incredible service. They dispatched their Geek Squad member, not another contractor. This gentleman spent one half hour and verified the connection for these headphones limited setup to listening to either the TV’s app’s (Netflix, etc.) or regular programming. Sadly I returned them and purchased a Bluetooth headphone from Best Buy

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cannot use these with my LG TV

    Posted
    Imdustin
    • My Best Buy® Elite MemberElite Member

    It's probably no fault of sony but rhis is just to save the next person a headache. I was unable to use these headphones with 4 of the 5 TVs in my house because my televisions only have optic out and not an AUX port for the supplied 3.5mm to 3.5mm cable or RCA audio out. I have to return these in favor of wireless headphones with toslink inputs in the transmitter. If Sony makes some I'd gladly give them a try if they are similarly priced. The build quality on these seem nice. My advice. Check your TV to make sure they are compatible. Do not trust the word of the sales rep. The one 720p 15 year old TV in my house did accepts the analog cables included with this product but none of my newer 1080p or 4K. They were all designed for toslink cables similar to what is more common on sound bars. The limited time I did get to use them. They were pretty decent to be honest.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointing

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have three major issues with these. 1) The usable range is not very far, once the distance is 40 feet it becomes iffy and they tend to cut in and out. Another old set (different brand) I had worked well over a ¼ mile away. 2) The auto tuning takes a moment to kick in, so often the first few seconds of music or video are missed. When possible the media can be restarted, but that's a pain. 3) The adjustment for the headband slides too easily, so the headphones are as secure as they could be. They aren’t secure if being active. Sound quality is okay, battery life between charging is very good. I would only recommend these with caveats.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A Gift to My Mom-She LOVES Them

    Posted
    KJinNC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought these as a gift for my 86 year old Mom because she was having difficulty understanding dialogue in TV movies and shows. These headphones have made all the difference for her. With the voice setting on, she can keep up with all the dialogue and enjoy her shows and movies. Since she has macular degeneration and losing her eye sight, being unable to enjoy shows was very discouraging for her. PROBLEM SOLVED! The headphones were extremely easy to hook up and we love the wireless charger she hangs them on night. If you are looking for something to enhance TV viewing experience, these are fantastic. I think I might get me a pair as well!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Replacement Unit

    Posted
    Bearb
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Recd this headset as a replacement for an older model Sony with broken head strap after many years of faithful service. Tower design is great for easy recharging and battery life is good. My only dissatisfaction comes from the lack of dynamic range of the headset. As a senior, I wear hearing aids and many times I need to wear my aids under the headphones to distinguish tonal ranges of the TV dialogue. When I don't wear the aids, I must turn up the volume on the headset to accomplish similar tonal reception. The head phones have two tonal settings but one setting completely muffles the sound for me with or without aids. For the money, it's a good buy for the average young listener.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works OK, but...

    Posted
    IanF
    • My Best Buy® MemberMember

    I bought these to use with a small guitar amplifier so I'd only have one cord dangling from me when practicing in my hotel room. However, it seems that even the lowest power the amp can deliver distorts the input of the base station, thus delivering a crackling hiss when playing. I tried the headphones with my laptop and if I drop the volume to about 50% the distortion is lowered to acceptable levels, although still somewhat there. So for my intended use, the base station needs an input level control the noise. All in all, disappointed.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    poorly executed design

    Posted
    Lindy1357
    • My Best Buy® MemberMember

    The positive aspects of comfort and good sound were overshadowed by the following negative aspects. The volume control is too small, too hard to use and poorly positioned. In addition, the volume control was calibrated so badly that setting the volume above 0.5 went from painfully loud to permanent ear damage in a hurry. Another thing I did not like was the proprietary battery pack, which would set me back almost half the cost of the headphones in order to replace it. I had no choice but to return these headphones to Best Buy.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great headphones

    Posted
    NMEquestrian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the second pair of Sony Wireless headphones for the TV. Very easy to hook up, just plug the base in to the TV and then in to an electrical outlet. Put the headphones on the base to charge. Sound is very clear. On/off switch along with the volume control are on the headset. Allows me to walk around the house and outside while listening to the TV. Husband uses the other pair because he's deaf in one ear. Two pairs of headphones can be used simultaneously. Otherwise he would have the volume turned up all the way, which I don't like. Highly recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect for comfortable listening

    Posted
    OldeBrit
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am a little hard of hearing but too proud to wear a hearing aid. This makes for a rather loud TV. These headphones allow me to adjust to whatever level I want and my wife, who can hear a tap drip three rooms away, can tune the TV volume to her comfort level. Everyone is happy and relaxed. Another great aspect is that you can actually listen from almost any room in the house. So if you need another beer from the refrigerator, no problem!. They aren't particularly cheap but certainly worth every penny.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Now I can hear the TV

    Posted
    Spiderman3d
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For years my wife has told me I need a hearing aid. This is because she has very sensitive hearing and can practically hear insects mating! We have a 55" TV in the den and she likes to use the bar speaker. I can use the TV sound jacks for this headset. It is very comfortable and easy to control the volume. No wires is a tremendous advantage. Nobody gets tangled in the wires when they walk past. The sound is great and I am totally happy with this purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound

    Posted
    fixit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    These head phones sound great and the range is very good you can get up and go into another room without missing a thing. The other good feature is I have some hearing loss and need to have the television too loud so I can understand the words. With these you can turn the tv down to almost mute and turn up the volume on the head phones as high as you like. Also they shut off and charge when you hang them up on the stand. Good battery life also.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Sound !

    Posted
    metals156004210
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This wireless headphone set is not cheap by any means, but most definitely worth every $ that it cost. The sound separation of the various frequencies is excellent. I was watching a recent NFL championship game on TV and was listening on the headphones and felt like I was actually in the stadium listening to the crowd cheer! A really great experience overall as I listen to TV shows with these headphones.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Avoid these headphones.

    Posted
    Haida
    • My Best Buy® MemberMember

    I needed headphones to listen to TV. A best buy associate recommended these over a more expensive headphone. He said the sound was much better. I set them up, put them on and wow the electric hum was loud, you have to turn up the volume way to loud to drown out the hum. So I played with the supplied cords, still the hum. I went and bought new cords and still the hum. Oh, did I mention the very loud static click?

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    great headphones for tv

    Posted
    happymama
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this headphone set for mom to watch tv at my house without needing the tv volume to be at maximum level. Works great! She doesn't even need to take out her hearing aids - the headset sits over them comfortably. Now mom can watch tv at my house for hours and so can I because she doesn't need the volume to be blaring. I highly recommend these for families with a hard of hearing member.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Wireless Headphones

    Posted
    Popatlal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My previous experience with another Sony Wireless headphone was not good and had to return them. I was looking around for another brand but they were all priced way more then I was willing to spend. I noticed this set as an Open box buy and the price seemed attractive. I bought it home the headphones are easy to set up and the sound did not break up. The controls are easily accessible and the sound quality above par.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My marriage is saved

    Posted
    JudyNC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought these head phones for my husband who is hard of hearing. They are wonderful! He wears them while watching TV and I can watch and listen too by listening through the sound bar at a much lower volume. It really did saved our marriage. We don't fight anymore about the volume and who controls it. If you do purchase these please remember to put the TV volume for the head phones up high.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good range, but lots of static.

    Posted
    Tommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have 2 sets of these hooked up simultaneously on my TV/XboxOne. The range is quite good as is the sound quality, but after 20 minutes they begin to feel uncomfortable and they pick up quite a bit of static and loud pops (even if only one is hooked up). I have an earlier Sony version pair that are fantastic, but because they're 10 years old, they won't work with modern TV/Xbox jacks.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for individuals with hearing problems

    Posted
    Barbie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought the ear phones for my husband as a Christmas gift. The salesman was unsure if they would allow me to hear the TV while he is listening at a higher rate of volume. They do. In fact, they allow the TV to be muted and he can still hear what he wants to watch. The sound is good, the adjustment for volume is good and the recharger is working well. They were on sale to boot.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product for the hearing impaired

    Posted
    LuvLuca0912
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is one of the best investments we have made (next to our Sony OLED TV, It works soooooooo well, I don't even have to tell my husband to use them. He does it automatically every time he sits down to watch the TV. No more problems with hubby and wife regarding the sound venue, he just does it and it makes my life less stressful.

    I would recommend this to a friend