Questions & Answers

Q: QuestionHow do I set up these Sony headphones?

• A:Answer Setup is easy! Just connect the transmitter dock to your TV using the included cable.

Q: QuestionAre these headphones suitable for watching movies?

• A:Answer Yes, these headphones are designed for home theater use and provide clear audio for movies and shows.

Q: QuestionHow far away from my TV can I be while using these headphones?

• A:Answer These headphones have a wireless range of up to 150 feet.

Q: QuestionDo these headphones have noise cancellation?

• A:Answer Yes, these headphones feature active noise cancellation to reduce background noise.

Q: QuestionCan I use these headphones to make phone calls?

• A:Answer While these headphones have a built-in microphone, they are designed for home theater use and may not be ideal for phone calls.

Q: QuestionWhen I am using the SONY wireless stereo headphone system (WH-RF400) to watch TV, can someone else watch and hear the TV with me? In other words, is it possible to have the sound come both through the headset and TV?

Asked 6 years ago by Laurel.

• A:Answer Absolutely. We bought them so my husband can hear the tv without having to have the volume up so loud and we can both hear at a comfortable range.

  Answered 6 years ago by CatmamaVerified Purchase

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Q: QuestionDo you have to have a smart tv in order to use these? ALSO, if you have a sound bar can you still use these? Thanks!

Asked 5 years ago by Peapod.

• A:Answer Yes you can use these with both. If your tv does not have a headphone jack you can use a optical cable to rca adaptor. Or if you have a cable box, look for an audio out jack on the rear panel of the box.

  Answered 5 years ago by GlennVerified Purchase

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Q: QuestionHow does the system connect to the source (receiver/TV/etc.)? Is it copper, fiber, or RF? I am looking for a headset that connects via Bluetooth without any physical connection. Can these? Thanks for any help.

Asked 7 years ago by RaleighR.

• A:Answer This is not Bluetooth. Charging base connects to back of TV or cable box. THEN the headset is wireless.

  Answered 7 years ago by hardofhearingVerified Purchase

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Q: QuestionI have recently bought a Sony WH-RF400 for watching TV. Is it possible to add one speaker to this unit so both I and my wife can watch TV quietly while kids are asleep?

Asked 5 years ago by Ali.

• A:Answer Hi, Ali! If you're referring to using multiple headphones in one transmitter, then yes you can. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionWhere do you put in the Batteries????

Asked 6 years ago by Stuie.

• A:Answer Open up the back of the ear phone and remove old batteries and replace with 2 double AA batteries

  Answered 6 years ago by AnonymousVerified Purchase

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Q: Questionanyone else have issues with charging light not going off. i exchanged the first i bought for another one which has been charging for six and a half hours now. the first one went 18 hours and red light never went off- the phones did work however.

Asked 6 years ago by booey.

• A:Answer Yes. I just bought a set and am having the same issue. The headphones have been on the charger far longer than 7 hours and the red light stays on. Anyone figure out the solution?

  Answered 4 years ago by Scooter

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Q: QuestionI just purchased these- do they work with music from your I-Phone ?

Asked 6 years ago by Tina.

• A:Answer Yes, this headphone can play music from your iPhone.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDoes the headphones discharge when left on and the TV is turned off?

Asked 6 years ago by Anonymous.

• A:Answer Yes if the phones are not on the charging tower. But the will hold the charge for a week or so.

  Answered 6 years ago by BretVerified Purchase

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Q: QuestionWe're trying to come up w. a system whereby my f-i-l may listen to his news channel as loudly as he wishes, but not disturb others. Our concern is that, should he decide to use them when no one is around, he couldn't hear his phone ringing. Solution?

Asked 6 years ago by Watoga.

• A:Answer Under that situation, I only cover one ear with the headphones.

  Answered 6 years ago by Chuck

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Q: QuestionI have a Samsung TV and I purchased these headphones. I only have an optical connection on the tv. Can I use a converter to switch this to an optical wire? I want to be able to listen to my cable and dvd so I can’t go through my cable box.

Asked 6 years ago by Lee12345678.

• A:Answer If you have comcast they can directly hook it up into the back of the cable box. (Not the t.v..)

  Answered 6 years ago by Unloader

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Q: QuestionI can hear the TV (which is a sony ,but not a smart TV) without a problem, as we connected the headphones through our cable box, but I can't hear any of the streaming services like Netflix. Any way to resolve this issue ?

Asked 4 years ago by Ruth.

• A:Answer Don't connect thru the cable box or that's the only sound you'll get (not streaming services). Use the output from your tv then you'll hear whatever the tv is showing.

  Answered 4 years ago by Kelli

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Q: QuestionCan one person use these headphones to hear tv so the others in the room don't have to hear it?

Asked 5 years ago by tvwatcher.

• A:Answer Yes ! That is the reason I have these. My wife hates sound at night and I watch TV, I lay right next to her and she can't hear anything. These are awesome.

  Answered 5 years ago by Pappy11Verified Purchase

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Q: QuestionI have year old Sony tv that does not support Bluetooth. Will this ref headset work with my tv?

Asked 5 years ago by Iceman.

• A:Answer We have a Samsung TV that is at least 5 years old, and this headset works with our TV. We don't have bluetooth on our TV. Hope this helps.

  Answered 5 years ago by exerciselady47Verified Purchase

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Q: Questiondoes model work with streaming channels such as netflix and disney? what is the distortion?

Asked 4 years ago by dyer1.

• A:Answer It works great on today's TV models when you buy a Digital to Analog Audio Converter. Highly recommended.

  Answered 4 years ago by ArtyVerified Purchase

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