“The headphones work with our TV and cable channels but do not work for the Disney+ streaming service we recently added. Can you help?”
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If you get the streaming service via ROKU, then you need to plug in the audio wires into the back of the ROKU. I have Verizon FIOS for regular TV, via a set top box, so when watching those channels, I have to plug the audio wires to the back of the set top box. I am going to visit Best Buy to see if there are “splitters” that will allow for connecting both devices to the Sony headset base station, to avoid having to unplug and replug the wires.
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