my new headphones have been charging for ten hours and the red charging light has yet to go out. i used them for a few minutes and returned them to the stand; the red light was on before and has stayed on since. power button is off. null

Question

beya2 · Accepted Answer

Try adjusting where the headphones are placed on the transmitter. I found that it worked for me.

SonyListens · Answer

Hi there, we regret to hear that your headphone failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, Erin

Answered by SonyListens 7 years ago

“my new headphones have been charging for ten hours and the red charging light has yet to go out. i used them for a few minutes and returned them to the stand; the red light was on before and has stayed on since. power button is off.”

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