I purchased your Sony wireless headphones and the sound drops in and out how do I fix this null

Question

unhappy · Accepted Answer

How do I replace them with ones that work?

SonyListens · Answer

Hi, Yeayea, We are sorry to hear that. Make sure the transmitter is not placed on a metal instrument and should be away from any electrical appliances capable of generating electromagnetic fields. The stereo mini cable / A/V cable should be connected securely to the transmitter and the connected device.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

“I purchased your Sony wireless headphones and the sound drops in and out how do I fix this”

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