A:AnswerThank you so much for sharing your experience. Please reset your headphone.
If it doesn’t help, please reach out to us via support
[email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerIf possible, please try the following steps to see if the issue persists:
- Delete (forget/ignore) the pairing records for the headphones (both Spirit X2 & Spirit X2-L) on your device (phone/tablet/etc.) and turn off the Bluetooth.
- Reset the earbuds using the following steps:
* Place the earbuds back into the charging case and keep the case open.
* Tap and hold the button at the back of the case for 10 seconds until both earbuds' LED lights flash red 3 times.
--> After the reset you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
- Turn on the Bluetooth on your device again, search for the Spirit X2 (not Spirit X2 L) and pair the device to see if that worked.
If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerI wouldn't recommend it even though it shows they are great for workouts and sweat is wet especially if you sweat a lot anything that gets wet has to really be waterproof
A:AnswerNormally you just need to short press the play/pause button on the earbud to long-pressing the button to active siri. If you still have any problems, please contact us at [email protected] for further assistance.
A:AnswerYes, the earbuds have IPX8 waterproof protection, but the charging case is not waterproof. The earbuds are not suitable for swimming because the water weakens the Bluetooth signal which will result in the sound cutting in and out.
