Questions & Answers

Q: QuestionCan I stream this live on a TV?

Asked 6 years ago by Anonymous.

• A:Answer Yes you can. Just hook up the hmdi cable from the DVR to your tv

  Answered 6 years ago by Roger

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Q: QuestionCan more wire be added to the cameras? Need one camera wire 100ft

Asked 5 years ago by 7405Grey.

This question was asked about the related product: Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White

• A:Answer No more wires can be added Is the NO HDD connection message on the monitor. Because of the samsung hard drive issue? Thanks

  Answered 10 months ago by Anonymous

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Q: QuestionCan geek squad install and at what price

Asked 5 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out to us with your question. Please contact Best Buy or GeekSquad for more information. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionWhat is the resolution on the cameras and what size lenses do they use? Also I want to add a mixer and several mics, to record audio . I have the equipment, will the DVR record and playback at 24 frames/second?

Asked 5 years ago by Ruthl3ss2B00gie.

• A:Answer The cameras have a 1080 resolution. Mine have no sound capability that I am aware of. Other questions, I cannot answer. Other priorities have delayed any focus on other attributes.

  Answered 5 years ago by TexasMarineVerified Purchase

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Q: QuestionDoes the system only record when its motion triggered? If so, is there a way to have it constantly be recording and view when needed? Sometimes incidents occur and if motion was not detected then there is no record..from that camera.

Asked 6 years ago by Cathy.

• A:Answer I can do a manual recording per camera and will capture everything

  Answered 6 years ago by Darthsith44Verified Purchase

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Q: QuestionWhat if i lose power? Any backup?

Asked 6 years ago by fuckbrain.

• A:Answer Hello, Thank you for reaching out to us with your question. This unit does not have a back up power supply. We would recommend having your unit connected to a surge protector/back up generator. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionIt says that the camera cold operating temperature is -4°F. Does it just freeze up and quit working until it warms up again? Do you have a system that works in colder temps?

Asked 6 years ago by Teresa.

• A:Answer Hello Teresa, Thank you for reaching out to us with your question. If this unit is operated outside of the recommended temperatures it can cause malfunction of the camera and/or video loss. This can/will result in permanent damage to the camera. We do have kits that included cameras that can operate in temperatures as cold as -22°F ~ 131°F. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionCAN YOU ADD A EXTERNAL HARD DRIVE FOR MORE RECORDING TIME

Asked 6 years ago by unhappy.

• A:Answer Hello Unhappy, Thank you for reaching out to us. This unit can be upgraded up to 4 TB internally. This recorder is not compatible with an external hard drive. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionHow long are the cables from the box to the cameras? Also, do they cameras have audio?

Asked 6 years ago by Cables.

• A:Answer Hello, Thank you for reaching out to us. The BNC cables included in this kit will be 60 ft long per camera. The cameras included do not have audio capabilities. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionHow far back can this system record? and be accessible to view.

Asked 6 years ago by goodguy2.

• A:Answer Hello goodguy2, Variables such as the number of cameras, recording resolution, frame rate, PIR settings, and area activity will all contribute to the overall amount of time the system will record. Please contact our support team and provide more information for an estimate. https://www.swann.com/us/contact-tech-support Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionHow do you review what the cameras see and record What is the software

Asked 6 years ago by fame.

• A:Answer Hello Fame, Thank you for reaching out to us. The unit can be connected directly to a monitor and/or be remotely accessed using the mobile application, Swann Security. This unit will use the firmware installed developed by our team. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionCan a USB Bluetooth keyboard be used with the Swann system?

Asked 6 years ago by Brandon.

• A:Answer It has a couple USB ports. I use a Bluetooth mouse so I don’t see why the keyboard wouldn’t work

  Answered 6 years ago by Great

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