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Hello, Thank you for reaching out to us with your question. We are sorry to hear that you are having issues with connection on your Swann Wi-Fi Cameras. We ask that you please reach out to our support team for further assistance. Please be sure to use the Safe by Swann application for IOS/Android devices. https://www.swann.com/us/contact-tech-support Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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