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The small plastic peg that comes with the window sliders is used to secure the panels during shipping. The unit should also have come with a small bag containing the screws used to secure the slider panels during installation. If the screws are missing and purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible. For Open-Box/Previously Owned ACs, you would need to contact your retailer for assistance. Hope this helps! Thank you, TCL Customer Support
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