“Cameras refuse to connect to my internet. Security is set to wpa-2 personal. I've looked through the community forum and watched youtube videos. Nothing works. Suggestions?”

1-3 of 3 Answers

• Hi GaryA, If your cameras are within range of your router's Wi-Fi signal, and the password is correctly entered, yet you still receive this message, please ensure your smartphone is not connected to a VPN during setup, as this will interfere with the network connection step.

  Answered by TPLinkSupport 1 year ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• I'm five feet from the router. Will not connect.

  Answered by Anonymous 1 year ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Move closer to your router. Not sure why it makes a difference, but it apparantly does.

  Answered by phxduck 1 year ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (1)

  Report

  Sorry, there was a problem. Please try again later.