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Hi. This is Frank from TracFone Wireless. Thank you for reaching out to us. We would like to learn more about the exact situation so we can provide the correct resolution to your concern. Allow us to check your account for us to work with it and get this resolved. To further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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