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Hi. This is Katrina from TracFone Wireless. We are sorry to hear you are having issues with your service. This is definitely not the experience we want you to have, and we will be glad to help you get this issue corrected. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
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