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Hi. This is Katrina from TracFone Wireless. Yes. You have to make a phone call in the phone at least once a month to keep your service active. Also, a plan is needed to keep your service active even though you won't be using it every day. For us to further discuss this with you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
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