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Hi. This is Frank from TracFone Wireless. Please be informed that the operating system of our branded phones cannot be upgraded to a higher version, but it can receive software updates. For our branded Android phones, the software has already been updated and cannot be upgraded to a higher version. It has been branded or modified to our service. If you wish to upgrade your software to a higher version, although we don't recommend it, then this will be at your sole risk. TracFone is not held responsible for any service interruption due to modifications done using a third party software program. For software or system updates, your phone will send a notification when updates are available. Should you have further questions concerns, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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