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Hi. This is Cristy from TracFone Wireless. During a call, you can adjust the earpiece or headset volume. While listening to music, video or streaming, adjusts the media volume. Also, you can adjust the ringtone volume. To get a handset manual or tutorial, you can text the word TUTORIAL to 611611. Should you need assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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