A:AnswerYes works just like a headset no one else can hear you. Only the other players in your group if your playing an online group game. If your playing by yourself only you can hear it.
A:AnswerNo, you don't need an adapter for the current models on the Xbox Controller, if you have the older ones you will need one. And this doesn't come with one, but you can easily mute yourself and lower the volume with a small tool on the cord.
A:AnswerOlder xbox one controllers require an adapter (sold seperately) to allow for 3.5mm headphones such as this one. As long as you have 3.5mm port, yes, these will work with xbox one.
A:AnswerHe has to make sure the button on the cord is turned upwards/on. If that still doesn't work it could be his controller itself which has happened to me before the inner piece sucks on most of them or he just had a faulty headset and should swap it immediately. if the second headset still gives him issue I'd check to make sure the controller actually works.
A:AnswerHello! We are sorry to hear about the experience you've had, however, please know that we're not involved with the shipment of purchases made outside of the official Turtle Beach website. For assistance, please contact BestBuy directly. Best Regards.
A:AnswerOur full retail products are warranted against defects in materials or workmanship for a period of one year from date of purchase (two years for 'Elite' products only). Item must have been purchased through an authorized Turtle Beach reseller.
Refurbished products are covered under a 90-day warranty. (US, Canada, LATAM only)
Warranty is extended to the original purchaser only (no used/second-hand purchases).
Replacement parts carry a 90-day warranty from date of purchase.
Products purchased through private eBay auctions or through other non-authorized sellers are not covered by the manufacturer's warranty.
Accidental damage such as caused by improper use, animals/pets or natural disturbances is not covered by the warranty, nor is basic wear-and-tear damage from heavy use.
For more details, read the Warranty article from our Knowledgebase, which carries the full terms of our manufacturer's warranty. Additionally, you can reach out directly to our dedicated Support Team with any questions. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
