A:Answer Our full retail products are warranted against defects in materials or workmanship for a period of one year from date of purchase (two years for 'Elite' products only). Item must have been purchased through an authorized Turtle Beach reseller.
Refurbished products are covered under a 90-day warranty. (US, Canada, LATAM only)
Warranty is extended to the original purchaser only (no used/second-hand purchases).
Replacement parts carry a 90-day warranty from date of purchase.
Products purchased through private eBay auctions or through other non-authorized sellers are not covered by the manufacturer's warranty.
Accidental damage such as caused by improper use, animals/pets or natural disturbances is not covered by the warranty, nor is basic wear-and-tear damage from heavy use.
For more details, read the Warranty article from our Knowledgebase, which carries the full terms of our manufacturer's warranty. Additionally, you can reach out directly to our dedicated Support Team with any questions. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
