Questions & Answers

Q: QuestionCan you unlock a samsung galaxy s6 without the password without factory reseting it? If so how much would it cost? Also would it be a problem if the charging port doesn't work?

Asked 5 years ago by Jerry.

• A:Answer Hi Jerry. Thank you for reaching out about this! It's possible that we can reset the password, given the circumstances. Due to the charging port not working, it may only be possible through a factory reset. Nonetheless, I'd recommend creating an appointment at your local Best Buy store so we can see if it can be done. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHello, I have a new 2019 Ipad that I have forgotten the password for. Could it be factory reset with your services? Thank you.

Asked 5 years ago by Jdr.

• A:Answer Hey there! Thanks for reaching out about this. I'm sorry this happened to you! We can definitely do that for you. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. Thanks!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHi, I have an iphone 8 plus and it doesn't belong to me. Would best buy or the geek squad be able to erase the data off the iphone and remove the password for FREE and make the iphone 8 plus able to use? Or will it cost money and if so how much?

Asked 5 years ago by Jane.

• A:Answer Hi Jane. Thanks for your question. We might be able to do do a reset on the phone, however we more than likely will need the original owner's Apple credentials. It would likely cost $39. I hope this helps! Please let us know if you have any other questions.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questiondo you have the capability to restart a phone without a home button? It wants me to connect it to a computer but will not respond when I do that, Verizon guy said you all have a computer that will tell it to reset and turn on then i can back it up?

Asked 5 years ago by jake.

• A:Answer Hi Jake. Thanks for your question. This can depend on the phone model you have. We might be able to help out with this. We'd recommend creating an in store appointment with Geek Squad so we can take a look at it with you. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIf you guys do not unlock the carrier or passcode, what is it that you guys do or can possibly do to unlock the phone?

Asked 5 years ago by Robertt0506.

Q: QuestionCan you unlock Sprint Samsung Note 5, Samsung note 9 and 10? The phones are all paid in full and I don't have a contract. We really want our phones unlocked because we are considering doing prepaid plans.

Asked 5 years ago by TheAndroidQueen32194.

Q: QuestionWhat is the fee for an iPhone unlocking service?

Asked 5 years ago by Garcia345.

Q: QuestionIs Best Buy able to unlock IPhones?

Asked 6 years ago by Ke.

• A:Answer Best Buy is an Apple Authorized Service Provider, however, unlocking iPhones is not a service we currently offer. You’re always welcome to work with our Blue Shirts or Geek Squad Agents on any options that may be available, and we invite you to stop into your closest store when you have the time.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI bought an iPhone X Max last week from a Holyoke MA Best Buy store. I told the salsman That I live in Israel and I need a phone that wasn't locked. When I got home in Israel, I inserted my Golan Telecom SIM card and the phone says "locked". Help!

Asked 6 years ago by Eliyahu.

• A:Answer We appreciate you thinking of Best Buy for the recent investment, and I can certainly understand the dilemma you’d be in if you are having trouble using the phone now that you are back in Israel. We’d need to review the transaction, in effort to determine exactly what phone you have in your possession. Please give us a call at, (888) BEST BUY or (888) 237-8289, and we will be available to work with you to learn more.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI lost my phone and found it now I cant get in because it is locked to owner but I am the owner could you reset it or restart it??

Asked 1 year ago by landyn.

• A:Answer you lie

  Answered 10 months ago by Anonymous

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Q: Questionhow much is it to unlock an iphone that's is disabled ? I forgot the passcode to it.

Asked 1 year ago by debbie.

• A:Answer I also have the same question as I’m in the same boat

  Answered 1 year ago by Anonymous

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Q: QuestionI bought a I pad pro 12.9 inch gen 3. And it came l iCloud Activision locked . Would Best Buy be able to unlock the device completely for me? And if so for how much. I have the original box and serial number just no original recipe .

Asked 2 years ago by Will4258.

• A:Answer Nah they suck

  Answered 2 years ago by Anonymous

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Q: QuestionCan a you unlock a T-Mobile sim locked phone

Asked 3 years ago by Anonymous.

• A:Answer This is not an answer but I bought 2 Samsung phones from Best buy in 2018 and was on Sprint, well I have sold the phones now and although Sprint says it is unlocked and even the phone said it was unlocked, the people who bought the phone can not get any sim card to work in it! So Sprint one of the agents said to call Best Buy to unlock it! What the heck!

  Answered 3 years ago by Anonymous

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Q: QuestionMy IPhone XR is stuck on the apple logo screen when you turn it on. The method where you press the volume buttons and hold the power button doesn't work either. I was hoping to know if it is possible to force it into recovery mode?

Asked 3 years ago by Francis.

• A:Answer You have no hope for that IPhone we’re sorry you’re welcome to buy a new one for free.

  Answered 3 years ago by Anonymous

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Q: QuestionI am through boost bought a brand new straight talk by accident can y’all unlock it for any carrier and what will u charge

Asked 4 years ago by iPhoneXR.

• A:Answer Can y’all unlock a iPhone with any carrier yes are no

  Answered 4 years ago by Renell

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Q: QuestionWould the Geek Squad be able to unlock an old android with a pattern lock? I have tried so much that it is asking for the email linked to the phone, only problem is I forgot what the email was, I’m 18 now and had this phone when I was 9.

Asked 4 years ago by Tony.

• A:Answer If you've found an answer let me know, im trying to do the same thing for nephew. Brother set it up years ago and never remembered anything. My guess is to just bring it in to Geek Squad or a local phone dealer/repair. Im not sure who has experience with older phones or if its actually easier on old phones. I did read ones with android 4.4 or older are easier. Also, for all those programs that come up in google search, avoid them.

  Answered 2 years ago by NotSure

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Q: QuestionA few months ago, I had my screen replaced on my iphone X, however the timing was bad and I was rushed out the store. When I turned my phone on it said sim locked.d. I never had a sim pin on it. Can the person who did the replacement remove the lock?

Asked 5 years ago by Needtoknow.

• A:Answer Hi there. Thanks for reaching out to us about this! I'm sorry about that hassle with the sim card locked error. We can definitely take a look at this with you. It wouldn't necessarily need to be the same person but we'd recommend heading back into your local Best Buy and we'll definitely help you out. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan you get the activation lock off my iPhone 11 Pro

Asked 2 years ago by BigDoobie420.

• A:Answer Can you unlock an I phone twelve

  Answered 2 years ago by Anonymous

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Q: Questionhi, I bought an iphone 11 3 years ago, paid full price. After using H2O, I recognized that my phone has been locked to ATT. I tried to unlock via ATT, but unable to do because I don't have att wireless aacount. My question is can Geek unlock it? and fee

Asked 2 years ago by Nickhang.

• A:Answer Can it be unlocked

  Answered 2 years ago by Anonymous

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