A:AnswerHi Jerry. Thank you for reaching out about this! It's possible that we can reset the password, given the circumstances. Due to the charging port not working, it may only be possible through a factory reset. Nonetheless, I'd recommend creating an appointment at your local Best Buy store so we can see if it can be done. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHey there! Thanks for reaching out about this. I'm sorry this happened to you! We can definitely do that for you. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. Thanks!
A:AnswerHi Jane. Thanks for your question. We might be able to do do a reset on the phone, however we more than likely will need the original owner's Apple credentials. It would likely cost $39. I hope this helps! Please let us know if you have any other questions.
A:AnswerHi Jake. Thanks for your question. This can depend on the phone model you have. We might be able to help out with this. We'd recommend creating an in store appointment with Geek Squad so we can take a look at it with you. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerBest Buy is an Apple Authorized Service Provider, however, unlocking iPhones is not a service we currently offer. You’re always welcome to work with our Blue Shirts or Geek Squad Agents on any options that may be available, and we invite you to stop into your closest store when you have the time.
A:AnswerWe appreciate you thinking of Best Buy for the recent investment, and I can certainly understand the dilemma you’d be in if you are having trouble using the phone now that you are back in Israel. We’d need to review the transaction, in effort to determine exactly what phone you have in your possession. Please give us a call at, (888) BEST BUY or (888) 237-8289, and we will be available to work with you to learn more.
