Unlocked Phone Service Fee

Q: What is the term length of this service fee?

A: The term length of this service fee is 12 months.

Q: What kind of protection does this unlocked phone service fee offer?

A: This service fee offers accidental protection.

Q: How much does it cost to reset a disabled iPhone?

A: Hi Vic. Thanks for your question. More than likely, we'd charge $39, which will include unlocking the iPhone if possible or resetting if necessary. From there, we'll make sure everything is where it should be if the phone didn't need to be reset or helping you get signed in and going if it did. I hope this helps. Please let us know if you have any more questions.

Q: Does geek squad have access to iTunes my phone is disabled but can be reset by itunes. My problem is it keeps freezing up. I have a Dell I bought from best buy in 2010. If I have all my info can you get it done? Thanks for your time

A: Hi Kate. Thank you for reaching out to us about this! I'm sorry to hear about the disabled iPhone. This happens to the best of us! Most of the time, we are able to remove the lock without any loss of data. To get started, please make an appointment with your local Best Buy's Geek Squad and we'll go over what you can expect. We'll likely check in the phone and start our work there too. To make that appointment, you can visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. I hope this helps! Best of luck.

Q: I am trying to switch carrier from Verizon to Mint Mobile and Verizon tells me that Best Buy needs to unlock it because that's where I purchased it and I need a store appointment. Is this true or am I getting the runaround?

A: I was told the exact same thing trying to switch from AT&T to Mint.

Q: How much do you guys charge to reset ipad pro ? Not able to unlock since my daughter change pin

A: A standard charges of $39 same as apple store charges

Q: I'm locked out of my android s26

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Q: I bought a phone in the US at Best Buy to use in Thailand. We were told the phone was unlocked, but it is actually locked. We did not activate it with any carrier in the US, and now I cannot activate my e-sim in Thailand. Help!

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