“How do I get to my Moto E5 screen to turn on it stays black even when calls or texts go through”

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• I would check the settings for light duration. Also, the power button on side will turn the screen on if it is off while the phone is on.

  Answered by Photogal 6 years ago

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• Hi Dame, thank you for reaching out, it will be a pleasure to help you. It happens since the first day of the purchase? Please make sure you are not using and screen protector that may blocks proximity sensor. Go to Moto Help app>Device diagnosis>Hardware test>Proximity sensor. The icon changes? If not, please email us at [email protected] to further assist you.-Jose.

  Answered by Motorola Customer Care 6 years ago

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