“can you guys repair the plug (the part that goes into the controller) of a gaming headset I accidentally laid on it and now my headset doesn’t get sound?”
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Hi there! Thanks for reaching out about this. Generally with a product like a gaming headset, we aren't able to fix something smaller like that. If you happen to have the Geek Squad Protection with the device, we'll likely just swap it out for you. Even if you don't have our protection plan, we will be happy to look at it and see if there's anything we can do. To get started, please head in to your local Best Buy store or call ahead. You can find information about your local store at www.bestbuy.com/storelocator.
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