About this item
When your computer, tablet, mobile device or networkable device is crashing, dragging or acting up, you can trust Geek Squad Agents to determine what is wrong and professionally repair the issues.
Diagnosing your device
We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.
Repairing the issues
We'll fix operating system issues, including boot errors and blue screens. If we discover any viruses and spyware on your device, we'll remove them for you.
Streamlining the user interface
If your device is a computer, we'll remove any programs or desktop shortcuts you deem unnecessary, configure startup services to your specifications, and install applicable critical updates to your software.
Finishing touches
We'll test the device to make sure everything is working properly.
General
Product NameVirus Removal and Operating System RepairBrandGeek Squad®
Other
UPC400078574012
Search
Q: QuestionWill the agent check if the device is working correctly after the repair?(1 answer)
A: AnswerYes, the agent will test the device after the repair to ensure everything is functioning properly.This question and answer was generated by AI based on customer and product data.Q: QuestionWhat happens if the agent finds viruses or spyware on my device?(1 answer)
A: AnswerIf any viruses or spyware are found, the Geek Squad Agent will remove them for you as part of the service.This question and answer was generated by AI based on customer and product data.Q: QuestionWhat does the service involve if my computer is running slow?(1 answer)
A: AnswerA Geek Squad Agent will diagnose your device and troubleshoot software issues to determine the cause of the slow performance.This question and answer was generated by AI based on customer and product data.Q: QuestionDoes the service include fixing operating system problems?(1 answer)
A: AnswerYes, the service includes fixing operating system issues such as boot errors and blue screens.This question and answer was generated by AI based on customer and product data.Q: QuestionHow can the service help me organize my computer's interface?(1 answer)
A: AnswerThe agent can remove unnecessary programs and desktop shortcuts, configure startup services to your liking, and install critical software updates.This question and answer was generated by AI based on customer and product data.Q: QuestionDoes Geek Squad repair A/V receivers?(2 answers)
A: AnswerHi there. Thanks for your great question! We may be able to do this, depending on the issue and age of the receiver. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.Answered by GeekSquadSupport
Q: QuestionDoes the Total Tech package of $199.99 include Device Diagnostic and Repair services?(1 answer)
A: AnswerHi there. Thanks for reaching out to us about this! The Total Tech Support membership will cover the service if it's done in store or will discount it from $149.99 to $49.99 in the home. If you have any further questions, we'd be happy to discuss it. You can either get in contact with your local Best Buy or give us a call at (800) GEEK-SQUAD or (800) 433-5778.Answered by GeekSquadSupport
Q: QuestionI am victim of device takeover can you help clean my laptop(1 answer)
A: AnswerHi there. Thanks for your question! I'm sorry to hear about the situation with your computer. We can absolutely help out with it. Depending on where you're at right now, we may be able to assist in store or remotely. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.Answered by GeekSquadSupport
Review Summary
Rating 4.7 out of 5 stars with 1233 reviews
4.7Customers are saying
Customers consistently note the knowledgeable and polite staff at Virus Removal and Operating System Repair. They appreciate the patient and informative technicians who provide excellent customer service. While some customers experienced long wait times or issues with punctuality, the majority of customers are pleased with the virus removal, customer service, and overall experience.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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