“I purchased an external hard drive "My Passport Ultra". It is making a sound when I plug in the computer. It is not either shown on the computer when i plug it in. I need to retrieve the data on it. Should I go ahead and pay for the TechSupport Membership”
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Hi there. Thanks for reaching out to us about this. I'm sorry to hear about your external hard drive!! We understand that you data is super important and will try our best to help you out. The Total Tech Support membership can absolutely help out with this since it will cover the cost of a data transfer onto a different device and if need be, discount data recovery. We'd recommend getting in contact with your local Best Buy to get started. You can find information about your local store at www.bestbuy.com/storelocator.
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