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Hi there, Tom. Thanks for reaching out about this. I'm sorry to hear that you're having issues with the Dell's webcam. We can definitely look into it and see what's going on. I'd recommend setting up an appointment for you local Best Buy's Geek Squad. We'll be able to check it out in person and find a solution. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
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