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First of all, I'm sorry for your loss. That said, I appreciate you reaching out to us for support. We would be happy to take a look at your HP laptop so we can provide an estimate for the services you are requiring. However before we can do so, I recommend making an appointment to bring in your laptop so a Geek Squad Agent can take a look at it. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
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