Questions & Answers

Q: QuestionHow much can you zoom in with the camera?

• A:Answer This monitor has 30 times zoom with the mobile app or 24 times from the viewer.

Q: QuestionDoes this baby monitor come with a night light?

• A:Answer Yes, this model has a touch adaptive 7 color night light that automatically adjusts brightness.

Q: QuestionCan I view the baby monitor remotely on my phone?

• A:Answer Yes, you can remotely listen, talk-back and view on multiple devices, even outside the home.

Q: QuestionWhat is the resolution of the video on this baby monitor?

• A:Answer This VTech baby monitor features 1080p high-definition video.

Q: QuestionDoes the camera on this monitor pan or tilt?

• A:Answer Yes, the camera offers 360 degree panoramic viewing with tilt of 100 degrees up and down.

Q: QuestionCan I use this locally, with just the camera and monitoring unit (no phone), without Wifi? Does it need WiFi to function even if I’m not using the phone app?

Asked 2 years ago by AppleConsumer.

• A:Answer Hi - Yes, the VTech RM5766-2HD has a Direct mode feature that will allow the baby monitor parent unit and baby units connect to each other by default. This will allow you to immediately stream video out of the box even when not connected to the Wi-Fi. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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Q: QuestionI understand that this comes with two cameras and they can connect to an app. If I buy two of these units (4 cameras) can I view them all with the same app? If yes, how many cameras can I link to the app?

Asked 2 years ago by Pete.

• A:Answer Hi - You can connect up to 8 baby monitors to the My VTech Baby Pro app. You will be able to view all cameras on the app as long as both baby monitors are paired to the app. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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Q: QuestionIs there a way I can monitor sound from cameras in the split screen view?

Asked 2 years ago by Sound.

• A:Answer I have no idea to the answer to your question I’m so sorry. But I have this also and mine came with 1 cord for the 2 cameras and I can’t get it to work? The Customer Service is a joke.

  Answered 2 years ago by Anonymous

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Q: QuestionHow to turn off the annoying music that comes from the camera ???

Asked 3 years ago by Kia.

• A:Answer Youll have to go into the settings and just take the music off

  Answered 2 years ago by OscarSVerified Purchase

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Q: QuestionMy current model will kick out a person watching this when a new device accesses the video through the phone app. Does this model allow to view the camera on the phone app simultaneously to anyone given access?

Asked 8 months ago by Anonymous.

• A:Answer Hi - We are sorry to hear that you are having issues with the VTech RM5766-2HD can be accessed using multiple devices as long as the same login credentials are used. Thank you, -VTech Support

  Answered 8 months ago by VTech Baby Monitors Team

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Q: QuestionWill this two camera unit allow only one camera to be paired with the parent unit it while the second camera is just kept in its original packaging and not used? Or are we required to pair both cameras to the parent unit?

Asked 1 year ago by Rali14.

• A:Answer Hi - The VTech RM5766-2HD will still work even if you will only install one camera. Thank you, -VTech Support

  Answered 1 year ago by VTech Baby Monitors Team

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Q: QuestionBarring obstructions, what is the maximum distance that the closed circuit system will reach? Also, I’m wondering why in the manual you recommend NOT using the closed circuit? Wi-Fi is not secure.

Asked 1 year ago by Atomu.

• A:Answer Hi - The actual operating range of the VTech RM5766-2HD may vary depending on the environmental conditions, and other interferences such as walls, doors, and electronic devices nearby. We suggest the use of Wii-Fi connection to ensure continuous monitoring even if you are away from home. The manual also states security precautions. If you have other questions, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. Thank you, -VTech Support

  Answered 1 year ago by VTech Baby Monitors Team

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Q: QuestionWhat year was this model first available?

Asked 1 year ago by Mary.

• A:Answer Hi - The VTech RM5766-2HD was launched last 2021. Thank you, -VTech Support

  Answered 1 year ago by VTech Baby Monitors Team

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Q: QuestionDoes this have the auto wake up feature where the parent monitor shuts off unless sound is detected? Also does it have the view option to alternate back and forth between cameras, so you can see and hear in both rooms every few seconds?

Asked 1 year ago by ShayRae.

• A:Answer Hi - The VTech RM5766-2HD has an auto-wake up feature for the parent unit screen to staff off when there is no activity detected from the baby unit. It also has a patrol mode for the parent unit screen to display a single cam view that transitions to a different baby unit every 10 seconds. Thank you, -VTech Support

  Answered 1 year ago by VTech Baby Monitors Team

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Q: QuestionIs this baby monitor fsa/hsa eligible?

Asked 1 year ago by Sheen.

• A:Answer Hi - Please refer to the list of FSA/HSA qualified medical expenses for your reference. Thank you, -VTech Support

  Answered 1 year ago by VTech Baby Monitors Team

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Q: QuestionIt says requires batteries and they are included. I don't see an AC adapter anywhere. Do these have to be charged or can they just be plugged in to use?

Asked 1 year ago by Chris.

• A:Answer Chris - The parent unit of the VTech RM5766-2HD has a built-in battery and requires charging for mobility. The baby unit on the other hand requires connection to the AC power to function. Thank you, -VTech Support

  Answered 1 year ago by VTech Baby Monitors Team

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Q: QuestionCan more than one phone connect to the monitor? I'd like for my husband and I to both have access through our phones and maybe a Grandparent. Would this work?

Asked 2 years ago by Inquirer.

• A:Answer Hi - Yes, you can use multiple cellular phones to login to the My VTech Baby Pro app to remotely monitor the RM5766-2HD. You just need to use the same credentials when logging in. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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Q: QuestionWe just got this 2-camera monitor. How do we connect cameras to the app on our phones? We can’t figure it out. It doesn’t have the barcode or any of the icons that the app shows for connecting them.

Asked 2 years ago by CTwins.

• A:Answer You have to go on the settings in the monitor And once there it will say mobile connection and you scan the QR code to connect to your mobile device

  Answered 1 year ago by MaryVerified Purchase

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Q: QuestionCan I use this locally without Wifi? Just using the camera and the monitor it comes with?

Asked 2 years ago by AppleConsumer.

• A:Answer Hi - Yes, the VTech RM5766-2HD has a Direct mode feature that will allow the baby monitor parent unit and baby units connect to each other by default. This will allow you to immediately stream video out of the box even when not connected to the Wi-Fi. Thank you, -VTech Support

  Answered 2 years ago by VTech Baby Monitors Team

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