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Hello - We are sorry to hear that you are having trouble making an outbound call using the headset of the DS6771-3. The headset can only be used to answer an incoming. There is no option to transfer a call from the cordless handset to the headset. For more details, you can contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511. Thank you -VTech Support
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