Questions & Answers

Q: QuestionI want to use it for work. Can I have multiple users to access files and share files too?

Asked 6 years ago by esal1630.

• A:Answer Yes. The dual OS' formatting allows users to share files conveniently and efficiently. It is simply awesome!

  Answered 6 years ago by BlazeVerified Purchase

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Q: Questioncan you connect a hard drive to the USB port and read write to the MY CLOUD and this extra HD from the internet trhough the application?

Asked 6 years ago by papiringo.

• A:Answer I've plugged my WD Easystore 4tb to the usb port and was able to double my storage and move data back and forth.

  I would recommend:

  • 

    WD - easystore 4TB External USB 3.0 Portable Hard Drive with 32GB Easystore USB Flash Drive - Black

    User rating, 4.75 out of 5 stars with 3090 reviews.

    (3,090)

  Answered 6 years ago by Louis

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Q: QuestionCan I use the MyCloud to record and store my LP collection and then play through Sonos.

Asked 6 years ago by Largood.

• A:Answer Yes, the WD appears as a Service that Sonos will pick up with its built in capabilities. The only issue that happens is how WD indexes your LP- it might list the individual songs rather than by Albums. Not sure if this is a bug in WD indexing or Sonos. Good Luck

  Answered 6 years ago by GolferVerified Purchase

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Q: Questioncould i use this to access media files thru my smart tv? use it as a media server basically?

Asked 7 years ago by hendel.

• A:Answer Use Plex server app on your TV and store media files in Plex directory on the cloud device.

  Answered 6 years ago by ChiefVerified Purchase

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Q: QuestionI have the Acronis backup software from Western Digital. Will it work with the cloud home since their drives are from WD.?

Asked 7 years ago by thisbuds4you.

• A:Answer Yes, it will work with Acronis 2020. I have it working with the 8GB version of the cloud home. It took some work though and you need to research all the tips on the Acronis and WD websites. I had to do a factory reset after the first try failed and that got it running after I discovered all the tips. The one most important issue was to not define it as a connected network drive under Windows before you get the Acronis Backup running, use the network name instead (MYCLOUD-XXXXXX), the name is case sensitive, XXXXXX is your serial number of the WD MYCloud Home Drive.

  Answered 5 years ago by Amoore

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Q: QuestionCan you watch videos on a smart T V from the My Cloud home

Asked 7 years ago by Anonymous.

• A:Answer Yes! I use this drive specifically for this purpose. It is easy to interface to many brands of smart tvs directly or as I use the PLEX app with my external ROKU. The PLEX app will download cover art and info on the film as well as allow you to edit yourself. Easy setup for this drive to your network or can be used directly as has a USB port as well. I use it as a network drive. Many smart TVs have ROKU already installed.

  I would recommend:

  • 

    Roku - Ultra Streaming Media Player - Black

    User rating, 4.72 out of 5 stars with 1863 reviews.

    (1,863)

  Answered 7 years ago by NickonosVerified Purchase

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Q: Questioncan you access the files on the drive from xbox or smart tv?

Asked 7 years ago by SST.

• A:Answer no..it is very slow

  Answered 7 years ago by davidVerified Purchase

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Q: QuestionIs the transfer rate fast enough that you can browse your photos on your laptop at home without any delay? Let's say the router is at AC-band (gigabit wireless transfer rate) level.

Asked 8 years ago by Payam.

• A:Answer Works great for me ... wi-fi download speeds of 70 Mbps.

  Answered 8 years ago by Chairman007Verified Purchase

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Q: QuestionDoes anyone know what kind of hard drive is in this? Is it two WD reds?

Asked 8 years ago by Andrew.

• A:Answer The My Cloud Home has a single Red drive, and the My Cloud Home Duo has 2 Red drives.

  Answered 8 years ago by Nickname

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Q: QuestionIs this device good for storage of high resolution music files for access/playing on multiple music streamers sharing a common WiFi account?

Asked 1 year ago by Carl.

• A:Answer Perfect for that. I use Sonos Port to connect to amp and whole house speaker system. Ripped all my old CDs in lossless format to the MyCloud. Easy and the sound is great. Also good device to store videos.

  Answered 1 year ago by TomSVerified Purchase

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Q: QuestionIs it possible for someone to purchase this, install in on our home & access it from their phone? Also, to use it can you add multiple phone numbers to it to be able to see what the added phones are doing like pictures, texts, & web searches?

Asked 1 year ago by Christi.

• A:Answer Hello Christi, We would like to inform you that it is a Network attached storage HDD. WD My cloud home device needs to connected with the router directly using an ethernet cable. You could simply login to home.mycloud.com to access it remotely. To access it under your local network please refer to the following link: https://support-en.wd.com/app/answers/detailweb/a_id/34991/kw/local%20network%20access. You cannot add the phone numbers, However you could access it via phone using home.mycloud.com .For more information about the drive refer to the User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionIf I plug this into my cable company's router, will it still appear to all computers in my home network using this router? I'm looking only for file storage/sharing and security. This seems to fit the bill perfectly. Can you confirm this?

Asked 1 year ago by QuestionFromTheForest.

• A:Answer It should appear in your personal network. Open the network and My Cloud should be in the network list.

  Answered 1 year ago by GreyVerified Purchase

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Q: Questionwhat connection is used to hook up with the router? My router only accepts ethernet connectors.

Asked 1 year ago by Skye.

• A:Answer Ethernet cable

  Answered 1 year ago by NurseVerified Purchase

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Q: Questionis it HDD or SSD

Asked 1 year ago by Anonymous.

• A:Answer Hello, We would like to inform you that it is a Network attached storage HDD. My cloud home device needs to connected with the router directly using an ethernet cable. You could simply login to home.mycloud.com to access it remotely. To access it under your local network please refer to the following link: https://support-en.wd.com/app/answers/detailweb/a_id/34991/kw/local%20network%20access .For more information about the drive refer to the User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information. -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionIs this shuckable to place a larger HDD inside?

Asked 2 years ago by DaveV.

• A:Answer Hello DaveV, Please allow me to inform you that My Cloud Home single bay is non-user serviceable device. For more information about the drive refer to the User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionVideos can be uploaded but is there "playback"? for example; when you ACCESS mobile app can the content such as a digital family video or a movie saved etc. be PLAYBACKED while your away from home or is it simply upload and save.

Asked 2 years ago by techg.

• A:Answer Hello, Based on your concern we request you to refer to the mentioned link below for the Video Playback Solutions on My Cloud Home device: https://support-en.wd.com/app/answers/detailweb/a_id/14347#apps -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionInstalled, accessed from my Powerbook viawifi,addeda file in a folder. Set up my online account and the iOS app! backed up my photos from my phone but cannot see them on my laptop and can’t see the files from my laptop on my phone! Like not connected!

Asked 2 years ago by Simon.

• A:Answer Hello, We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionCan I use 3rd party, AI software to organize my thousands of photos automatically on the drive. Then, Can I then access those organized photos on my phone?

Asked 2 years ago by Organizer.

Q: QuestionCan theMyhome be used as a roon core? Can I rip my cd collection to Myhome and how would I do that? Is my home compatible with the Cambridge CXN? Thanks

Asked 2 years ago by JefferyS.