“I have the Acronis backup software from Western Digital. Will it work with the cloud home since their drives are from WD.?”

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• Yes, it will work with Acronis 2020. I have it working with the 8GB version of the cloud home. It took some work though and you need to research all the tips on the Acronis and WD websites. I had to do a factory reset after the first try failed and that got it running after I discovered all the tips. The one most important issue was to not define it as a connected network drive under Windows before you get the Acronis Backup running, use the network name instead (MYCLOUD-XXXXXX), the name is case sensitive, XXXXXX is your serial number of the WD MYCloud Home Drive.

  Answered by Amoore 6 years ago

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• Easiest to just use the My Cloud WD software. It makes the device appear on your computer automatically. If you do it through your phone, you can get auto backup for all your photos.

  Answered by Caliguy809 6 years ago

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