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WD - My Cloud Home 4TB Personal Cloud - White-Front_Standard

WD - My Cloud Home 4TB Personal Cloud - White

Model: WDBVXC0040HWT-NESNSKU: 5990204

Customer rating

Rating 4 out of 5 stars with 412 reviews

76%
would recommend to a friend

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Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Nice concept that needs more options

    Posted
    CraigB
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member
    • Top 50 ContributorTop 50 Contributor

    Pros Attractive design can be placed nearly anywhere Fanless ventilation is quiet Provides access to files anywhere Backs up certain cloud storage and mobile devices Provides multi user access Fingerprint login option to control access Offers a dual drive option for improved file safety Setup is very easy Remote access doesn’t require knowledge of networking Cons Each user can only have one login per cloud system No indication of progress of backups except email when complete Can only backup photos and videos from mobile devices Desktop program offers several applications without telling you they require a purchase Legacy desktop program mostly just redirects to website No matching modern desktop application Drive letter on desktop fixed at Y No main account for viewing and controlling all files on drive No option to encrypt all files on drive No pin access control option like on mobile Very limited compared to a traditional NAS Software is overly basic and different between desktop and mobile The Western Digital My Cloud Home is the latest iteration of a series of network-attached drives. With the addition of the name Home in the latest version of the product, there is no doubt should be left what audience Western Digital is targeting. Tech products for home typically have a greater emphasis on appearance. Although style is subjective, most would likely agree the My Cloud Home has a subtle and attractive design that most people would not object to placing out in the open. It has ventilation slots on the top and bottom to allow passive cooing, meaning no annoying sound of fans running. For the size, it feels quite heavy. Judging from what is visible in the cooling slots, it appears to be due to large heatsinks. Hopefully, this should translate to a long service life. My Cloud Home seems to be more smartphone oriented which makes the initial setup easy but rather odd. The reason is that the unit comes with a setup card that includes an activation code. The sheet instructs you to set up the drive on a computer. It works just fine using the website on a phone but the process could use some refinement. If you have a previous generation My Cloud, you cannot use the old app. It is strange and confusing that the new unit, which shares many of the same features as the previous generation, requires a new and only slightly differently named app. There are a few extra functions which can be added including Plex, an import tool from a legacy My Cloud, and a backup tool for different cloud storage options. You can configure the mobile app to backup your camera roll but not files stored on your mobile device. Cloud backup is a handy option to put final control of your OneDrive or Google Drive documents back in your hands. With each account, you can configure one of each type of cloud storage to download and backup onto your My Cloud Home. Once configured, your files will be downloaded for backup locally so if for whatever reason you lose access to your cloud storage you will still have your files. Unfortunately, there is no status of your sync provided except an email upon completion. Files are accessible via the app on mobile with photos and videos having a dedicate section that works fast but offers little organization. If you have many photos and videos, be prepared for a lot of scrolling. For traditional computers there is a program available although it is essentially a link to the My Cloud website and a list of programs you can install. What is not apparent is that most of the applications require a purchase of a product or subscription until you install them. Unfortunately, there is no corresponding modern Windows App in the store that is battery aware and touch friendly. The software strives to keep things simple and to that end much the complication of standard file and folder sharing is not present. If you want to have the options to share the way it is done at work, this is not the one you will want. The way the system works is once the owner registers via email, others can be invited via email to use the My Cloud Home. Each account is separate from the others giving each person their own private space. Each user has a way to share files based on email accounts but options are much more limited. If you have read this far, you will notice that each feature comes with what could be considered a negative. The My Cloud Home attempts to be simple but the problem is each feature seams either unfinished or overly basic. Overall, it is a solid unit with good performance. In testing, it backed up 125GB from a OneDrive account in less than a day. Stability was good with no occurrences of lockups or freezes. Remote access worked without any special knowledge required greater than entering in an activation code. If you are looking for a network storage for home with advanced features, it might be best to wait and see how Western Digital updates the software or use another option. If your main need is for a hands off device to backup your important files, the My Cloud Home will happily work in the background without needing any further work.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy and Simple Cloud Storage

    Posted
    lambda100
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member
    • Top 100 ContributorTop 100 Contributor

    The Western Digital My Cloud Home is the company's latest offering in personal cloud storage solutions. It's a small, compact rectangular, unassuming device measuring 6-7/8” high x 2-1/8” wide x 5-1/2” deep, with a stylish two tone color of white and metallic silver plastic exterior housing the spinning hard drive inside the unit. Yes, it is a spinning drive. It would have been nice if it were an SSD drive, but that would have cost a lot more. The unit must connect directly to a wireless router via an ethernet cable. The cable is included in the box. The cloud drive is powered by an ac power adapter. The My Cloud Home is a feature rich personal cloud storage device. I will highlight some of the prominent features and functions (the positives) I found to be most useful as well as some of the things I did not like (the negatives). Positives +Easy and simple to set up. Plug in the power, connect the supplied ethernet cable from the Cloud Home to your router, proceed to mycloud.com/hello webpage to create an acccount. The next steps are simply to download the My Cloud Home app from the Google Play or Apple App store. You're done. +Versatility: You have three options to back-up and sync data. Use the mobile app, use a web browser to access the MyCloud.com web based app, or use the desktop app. +Automatically syncs and back up photos and videos from your phone onto the drive. Depending on the speed of your wireless connections, the My Cloud Home quickly makes a copy of the photo onto the drive. You don't have to worry about running low on storage on your phone. +Syncs online cloud content from Dropbox, Google Drive, One Drive, Google Photos, Box, and Facebook. Once I granted permission for the file transfer, all of my Google Drive documents and Google Photos pictures all magically copied over to the Western Digital Cloud Home drive. +Files from a desktop or laptop computer are also easily synced. Using either the desktop app or the web based app, files can easily be moved by dragging and dropping in the Windows desktop environment. With the Desktop app you have the most flexibility in the Windows environment. You can do things you normally would do like sort by filename, by date, by size, open and delete files, re-name files etc. The My Cloud Home drive functions like an external hard drive, only it is not physically connected to your computer, but wirelessly through your router. +Allows multiple users to create accounts where the data is private so that users do not have access to each others data unless they provide permission to share it. Negatives: - No power button on the drive. You can only remotely power down the My Cloud Home using the Shut Down function on either the mobile app or the MyCloud.com web based app. Once powered down, the only way to turn it back on is to unplug the device and plug it back in. There is no way to remotely power on the drive. Would be nice to be able to power on and off remotely so that the drive isn't constantly running. -No standby mode. Since the drive functions as a personal server, it remains on and continuously spinning until you power it down. If the drive is on all the time and spinning, this brings into question the longevity and durability of the unit. -The mobile app syncs only photos and videos from the phone. All other files do not sync. This means that if you have any text documents, spreadsheets, or pdfs on your phone, there is no simple method to sync or upload to the My Cloud Home. I could not find a way to manually upload a non-picture/non-video file to the My Cloud Home using the mobile app. Western Digital should fix this via an app update. -You cannot use the drive by plugging it into your host computer like you would with an external hard drive. If for some reason your internet wifi connection is down, you have no way of accessing your data from the My Cloud Home. Western Digital should consider including a way for dual functionality as both a Cloud drive and as a traditional external hard drive. -Simple set up, but no supplied user manual. You must find and download the user manual online at Western Digital's MyCloudHome product webpage. In summary, the Western Digital My Cloud Home provides the ease and flexibility of having your own personal cloud base storage solution and a viable alternative to 3rd party online cloud based storage such as Google Drive, Drop Box, and many others. There is good value in having your own personal home based cloud since you are able to access all of your digital content anywhere in the world without the storage limitations imposed by cloud service providers. Plus you have the comfort of knowing that all your precious digital content is stored in your home network cloud drive instead of in some server half-way around the world. Despite some of the minor negatives that I listed above, the My Cloud Home is a very good drive and the negatives should not deter you from making it one of your top considerations.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Easy to use cloud drive..has room to improve

    Posted
    btb2k
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    Pros: Super easy setup IFTTT App Plex App Social Media Backup Easy way to backup existing cloud content from DropBox, Google Drive, etc. Easy phone/photo backup Cons: Needs more Apps and IFTTT Recipes No direct control of drive shares No disk encryption option No easy way to backup the cloud drive itself either to the cloud or another drive Apps have shortcomings No advance configuation No backwards compatibility with prior gen drives Apps need enhancements In short this is a great drive from the perspective of being very easy to setup (almost too easy) and use for the purpose of backing up or saving photos/videos. Stopping there I'd say 5 stars and I'd recommend it! All you need is a Phone/Tablet/PC or Mac to set it up and use it for that. In fact, I used my Android phone to set the drive up in about a minute. Once setup, it's a simple matter of either installing the app on other devices or just beginning to use it from there with your phones. In all it would be great for someone who needs the simplicity of setup and use. For needs beyond this read ahead to see why i rated it 3 stars... Use on a PC... The drive very much seems to be designed more around phones and tablets than it is regular PCs/Macs though it works with them too.. That is it works just fine ONLY with the desktop software installed and ONLY once you sign in to your My Cloud Home account from what I could see. There is no Windows 10 app in the Windows Store, and only the desktop software which I downloaded and installed. The desktop software was confusing to use at first as there is marketing for Apps to services/companies that don't really have anything to do directly with your cloud drive. Having figured it out after I installed the desktop software and successfully signing in it enabled it to show up as a drive in Windows but there is no direct way to browse to the file share without the software installed - VERY disappointing! I wasn't able to test on Mac but imagine it functions exactly the same way. You can access the drive from anywhere using a Web Browser but obviously for moving/opening or browsing any number of files this would not be an ideal way to access or manage them. Last there is no disk encryption option that I could see and it isn't clearly stated if the drive was already encrypted by default so I would be very concerned about data on the drive if the drive was stolen or misplaced. Use with a Phone/Tablet... I was also a bit disappointed to see that with it being designed around the phone/tablet app that there really is no way to upload files outside of photos/videos in the My Cloud Home app (both on Android and iOS)... meaning if you were looking to upload docs from the app like Word/PDF docs or Excel spreadsheets from your phone, you'll be very disappointed to know that the only way to do that is with a PC/Mac as the Android/Mac app does not browse to see any files outside of Photos or Videos at least as of the time this was wrote. There is also no "iPad" version of the app so you'll have to install the phone version so it'll look funny but work fine. A Note on the Plex Server... The instructions to configure the server were not clear and doing so from a phone/tablet was not easy and i ended up having to use a PC to do it anyway. Having been familiar with Plex I was able to figure it out but for someone not familiar the current way it works would be confusing/frustrating to some. There is no way to custom configure media folders/libraries in folders of your own and it definitely can't be mapped to folders with media on other My Cloud drives .. so in order to get that to work you would either A) Have two Plex Media Servers Running (your old one and the new one) or B) Be forced to migrate all your data to the new My Cloud Home drive using the included App for that. Backward Compatibility...like if you have the previous generation "My Cloud" drive... Western Digital obviously wants this to be an upgrade to My Cloud Drives that you already have. It needs to be clear that there is no "backwards" compatibility with the new My Cloud Home app to the original My Cloud drive and that in order to use both you need both apps. The only option I saw on the new drive was to import data from an old drive to the new drive with the App which is another disappointment considering the old drive works fine and could easy serve as a backup. Unfortunately, there's absolutely no included app to backup the new drive to any other drive after you import your data so using your old drive to backup the new one is not really going to work if you wanted to do that (like the Safepoint feature allowed in the older generation). Overall... As stated in the beginning of this review... if you are looking for a Cloud drive that can easily and simply backup your photos/videos and social media/online cloud drives this is great and I would recommend it for that. It really is super easy to configure. Outside of this and for anyone who is looking for the flexibility of managing file shares/permissions to those shares and such then I would not recommend this drive. The app needs more features and there needs to be a better file management interface all around for the app .. tablet versions would be ideal too! Oh yeah, and what happened to a Windows Store app??? I searched there only to get frustrated and to then look at the card again to realize i had to go to the website and once there it wasn't clear on how to download and install the software. So, for setup on a PC/Mac, setup is a far cry from being as easy as it was on the phone. If Western Digital updates the app so you can upload other types of media and makes more enhancements to make the Android/iOS Apps more flexible /easy to use it'll be great for those who intend to use it only in this way otherwise I'd have a hard time recommending for Phone/Tablet users that don't have a PC. That said, based on how often the old My Cloud app and Apps/Features on the previous My Cloud was updated, I wouldn't expect too many enhancements outside of basic bug fixes or minor enhancements. Hopefully that changes with this generation starting with fixes for some of these concerns as described above .. which if those were fixed then I would absolutely recommend this drive overall and give it five stars.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Wanted to really like it BUT

    Posted
    mkcar1
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member
    • Top 1000 ContributorTop 1000 Contributor

    I think the biggest issue is it is trying to be a VERY easy (and cheaper) alternative to a true NAS system. GREAT idea BUT unfortunately, in my opinion, its this simplicity that ultimately causes it to fall short in some areas. It does do some things well and for many people this may be enough. So for me it is 60/40 to recommend BUT maybe its my expectations that are not in line with this devices mission or its intended audience/consumer. Also maybe future firmware/software updates will help. My Impressions; Very nicely packaged Looks good and very quiet BUT a tad heavy at 3 lbs. Comes with CAT 5.e ethernet cable Had it set it up and running in 10 minutes – using mycloud.com/hello site and installing downloaded unzipped install file/process. Sends email for you to confirm account Easy to drag and drop files/folders into device using win 10 file explorer. 3.5TB was free after initial install. BUT 500GB overhead is a tad steep or is this just me? Has USB 3.0 connector BUT not very convenient being in the back of the device (I have a 3.0 USB extension cable I can use so not to big of an issue) WD Discovery desktop software is pretty easily navigated and it has built in access to apps - but most you have to go to their sites to install. Most have a “learn more” click option – which is good in my case as I didn’t know what a few of them did; WD Backup – I installed directly from WD Discovery software BUT in trying to setup a backup plan it would only allow me to backup to my 2TB WD external USB 3.0 disc drive (or dropbox) – even though I have 2TB and 4TB external USB 3.0 Seagate drives and 3 2TB WD internal drives - all connected to my desktop. So I unstalled it WD Security – didn’t try Plex - Have not tried this before and was looking forward to giving it a go so I installed it on my desktop using the WD Discovery link and following its directions. BUT after several attempts it still could not find the WD device as a server. So I signed into My Cloud Home account using web browser and found Plex as one of the 4 options that it appears you have to enable 1st. Would have been good to know but was not documented anywhere I found. Anyway wound up not being worth the effort as Plex had issues trying to play my M2TS movie files - time of movie was 1800 hours and it did not recognize closed captions. Went back to using VLC (cant move movie forward or backward in time while playing) and deleted Plex folder from device and disabled it using web interface. Very disappointing but maybe its my file format that was the issue. Upthere Home (4 months free) – didn’t try Acronis True Image- free version you must download from its site. Have tried it before and do not use it Drive Security – didn’t try it Data Eraser – didn’t try it Digi.me – didn’t try it Magisto – didn’t try it EbcryptStick – didn’t try it Also you can import data your social media accounts or other cloud storage. I did not use either function so cant speak to how it works. Can send an invite to others for them to create their own account at which point during setup they are allocated their own backup “partition” within the WD device. Each user can only see their files/folders BUT if using win 10 file explorer it does show the correct space free/used for ALL data/users. You can send a link(s) to others that allows them to access your file/folders. BUT I could not find anywhere you could designate access, such as view only, download, delete etc. As far as I could tell they can view and download. Can disable your sharing but not sure if its person by person or global. Using your desktop/laptop you can right click on a file or folder and set it to be synched to this device BUT it seems it only works on data stored on your C drive. As I mentioned I have several other internal and external drives all of which I could drag and drop but did not have the synch option show up on any of them. You can add the My Cloud app to your phone/tablet and it will give you an option to back up your data. BUT it appears to only backup what is in your “camera” folder. On my android phone I have separate folders that are not under camera where I keep pictures and videos. My wife create her own WD account /partition and since she keeps all of her pics/videos under camera on her Iphone – she was able to back them all up. Since it appears you cannot designate any other folder(s) to be backed up - contacts, movies, etc cannot be done. Just a bit of technical info; The device shows as a network drive in windows 10 file explorer and uses KDFFS file system and you can using the WD software reset, or delete all data. As far as time needed to add data from desktop to WD device I added 34GB of data averaging at least 25mbps or so. Took maybe 20 minutes give or take? I used wired desktop Ethernet connection thru Orbi AC router. I had no problem streaming movies I created at 1920 by 1080P. 7943kbps data rate with 8363kbps total bit rate at 23fps thru Orbi AC wireless router and LG G4 phone using AC wireless. Pictures were the same – no problem-o. Nice attempt BUT I think it needs a tad more refinement.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a workhorse

    Posted
    Murchy
    • My Best Buy® Member

    The only way you can really test a network drive is to stress test it and see how it performs. I tend to skip reviewing products during the "honeymoon" phase where everything looks good. I've owned this WDC MyCloud Home 4TB drive for a few months now and recently stress tested it by doing routine file management (copy, modify and organize). I've discovered some disturbing characteristics of this drive as attached to my iMac running the latest Mojave. The WD Discovery software is ok. It recognizes my MyCloud and other WD drives and updates the firmware when available. The MyCloud has support for a handful of services (Cloud, Plex, Sonos, Backup, UpThere and more). Don't get excited about Plex. It comes with hard coded folders and any attempts to create additional folder structure will not be seen by Plex clients. This drive does not use standard networking connectivity protocols like SMB/CIFS, AFP and this may be. one of the reasons why the drive tends to refresh the window after every change. Modify a name and suddenly the files may disappear and then pop back in after some mysterious update. Thumbnails are slow to load and running duplicate finding apps results in an error that says there's no Trash found which leads me to believe it's WD's custom software that presents itself differently from your typical filesystem. The iOS app is fairly easy to use. Plays back quickly over LTE, I'd like support for animated gifs and some basic editing features. My recommendation for this drive is basically tertiary storage where you won't need to do a bunch of changes. I've had to resort to copying data to a direct attach storage drive to edit and then reload back onto the MyCloud Home drive to bypass the wonkiness of file modification. I probably wouldn't buy this drive again. The limitations have simply cost me too much time. My next drive will be based on standard protocols and I figure that will eliminate many of the issues. WD makes some higher end MyC.oud drives supporting standard protocols so you might want to look there if you need to to some manipulation of data.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Not what I expected, but not all bad either.

    Posted
    familyof4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After recently noticing my TimeMachine Backups were not completing on my Seagate GoFlex Home drive (bought long ago from BestBuy), I searched BestBuy's web site looking for another solution. I found the WD MyCloud drive was at my nearby BestBuy and headed over there. When I arrived I also saw they had the WD MyCloud Home drive (in more size options on the shelf than the MyCloud drive). The larger size drive immediately available appealed to me. When I asked the BestBuy "expert" about the differences, I was told the only difference was "marketing/packaging." This is NOT the case. The short story: the WD MyCloud Home product was designed and intended as a very different product/solution from the WD MyClould product. The long story: of course, initially I was disappointed in finding out I had not purchased what I reviewed earlier. However, I then spent some signficant time reading and learning as much as I could about both of these products. In the best light, the WD MyCloud Home is a very new direction from the true NAS type WD MyCloud product. It is intended to be a "simpler" product to setup, and never was intended to provide (at least out of the box) the functionailty of the MyCloud product. In that regard, I believe it achieves its intended goal. And I think the WD MyCloud team would admittingly view this current version of the product to be more of a "minimum marketable featured/minimum viable prodcut" (MMF/MVP) type release. They are looking at a new direction to go after a potentially bigger market of users who need to be backing up, but have no understanding or immediate need for a more feature rich NAS drive. That is, everything I've read indicates the new MyHome Cloud product is intended to have its functionality/features extended via add-on applications. From a lean product development perspective I understand this approach. If you don't need a "full-featured NAS" drive immediately, and the MyCloud Home drive meets your immediate simple needs (ex. backup drive, simple cloud-like folder-based file download-only sharing), you might be rewarded down the road as more applications are developed for what appears to be a potentially more extendable technology than the currently more complex, more fully NAS featured, but what also appears to be not as adaptable MyCloud technology. For the record, I kept the MyCloud Home drive. It was very easy to setup, works great with all the MacOS based laptops on my home network. The simple folder-based download only file sharing meets my simple needs, as I'm able to use MacOS network sharing for R/W type file sharing locally (LAN). That said, I'd love to see additional MyCloud Home apps (soon) beyond the small number that currently exists today (which I don't find worth much).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Small affordable as simple to use.

    Posted
    Reddog
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member
    • Top 1000 ContributorTop 1000 Contributor

    The Western Digital My Cloud 4TB drive is a neat little device that can fit many different roles depending on what you want. With cloud in the name it is mostly intended to be a device where you can store pictures and files that you can access anywhere in the world you have an internet connection. But the need to access your picture library from your phone is probably something most people already can do. Both Apple and Android phones already provide that service. Most people that have important files like insurance policies can already access those from their insurance provider. If I need my car insurance I go to the app from my insurance company or login to my account on my desktop. But that is not to imply there is not some real value to be had here. One of the most important roles a network device like this can provide is the backup of your local computer or tablets for example. So that is a real value because with a 4TB drive you can backup all of you computers with one device. That is where I think the real value here is and it is dead simple to setup and put into service. And I have to say it is very nice looking and takes up almost no room. Plug it into your network from a wired connection, create a online account and it is ready to use. If you read the features list there is much you can do here. Strangely missing is any mention of it being UPnP, (Universal Plug n’ Play). This is an industry standard protocol that permits networked devices to be accessed from other devices that also support this protocol. It is not mentioned anywhere I could find in the WD home pages or in the limited documentation it comes with unless I just missed it. Typically you would expect to see this prominently on the outside of the box or in the features list. But depending on your skill level it does work but not without separate software. It comes with a PLEX software client so that can use the device to stream. I had no problem playing music streamed from my phone to my Samsung TV from files on the My Cloud device. PLEX can stream most anything so its is there but is a separate software to be installed. This works like another much more expensive NAS, (Network Attached Storage) device I have. Now you can’t really compare these two because my current NAS is way more expensive and more complicated to setup. Here you have a neat little device that is very simple to use and very attractive no matter where you decide to place it. You can access it’s contents from anywhere in the world you have an internet connection. And a very important feature that really matters is you have your files on one device you could run out of the house with. Yes much of our pictures and music are already in the cloud but there is something to be said about having them and any other files you store on your computer, tablet or phone in a package you can put in a bag. That value alone can make this a perfect safety net when something like a hurricane is bearing down on you. I like it, I like how easy it is to setup and use and if you don’t have a device like this you should. It also fully supports Windows backup and Apple time machine. Don’t worry if you have never thought you needed a network device like this or are afraid to setup one up. There are tons of resources and even the Western Digital help files are very well done. Western Digital has had this same My Cloud device out in various sizes and styles for years so it is a very mature device that just works

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, but not perfect, NAS

    Posted
    chwebb1

    I am impressed with the amount of functionality I got for the cost, however, I feel that it is also missing some important functionality. Here's what I like: • It's very easy to set up - it just took a few minutes • The included software (that is compulsory) is decent and seems to work well syncing data across devices. This software will work on both macOS and Windows (I have used it on macOS High Sierra 10.13.5 and Windows 10) • I like that it will back up files from cloud services, such as Dropbox, Box, OneDrive, and Google Drive. • I like the included backup from mobile devices (iOS (iPhone and iPad) and Android). Here's what I wish they would improve: • It appears that there's currently no way to back up the NAS, to a USB drive for instance. • While this does support both Samba (SMB, used primarily for Windows sharing) and AFP (Used primarily for Mac), this functionality is very limited, and you are unable to require authentication to access these shares. This means that anyone with access to your Network will have access to these shares. Therefore, if you want to use File Backup on Windows or Time Machine on Mac, you'll want to make sure that you encrypt your backups. This is more difficult to do in Windows than Mac (the option to encrypt the backup is given in the Mac, but Windows forces you to create a Virtual Hard Disk, encrypt it in BitLocker (which requires a Trusted Platform Module/TPM in your computer), and create a shortcut to this in your APPDATA Startup Items folder), This is in my opinion a major downside, because in Windows, if you are on a different network and restart your computer, Windows will give an error message when it tries to mount your virtual hard drive. If they had given authentication as an option, there'd be less need to do this. • There's no way to create additional AFP or Samba shares; you are stuck with the AFP share TimeMachineBackups and the Samba share "Public" and cannot create additional shares for additional usages. • I wish that it had additional services (that add functionality) that you could choose. • A Linux client of WD Discovery would have also been nice. • It appears that there's no way to replace/upgrade the hard drive easily in the 1 HDD unit. As long as you are OK with the limitations, this device is a really good value, since a competing system from a company like Synology starts at around the same cost, and doesn't include the hard drives. I had a coupon that made this less than the cost of a Synology. However, there are some significant limitations that I hope that Western Digital will address in the future.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Extremely Disappointing!!!!!!!!

    Posted
    RusticPelican
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have used WD storage products for over 20 years now and this is the first one I am completely disappointed in. Let me start by saying that it seems to function exactly as it is designed--but that is part of the problem--poor design. The majority of the problem lies in the front end user software. The apps for the iPhone/iPad are acceptable, but the software for accessing the device from an MacOS or Windows environment leave a lot to be desired. It is insanely difficult, and in most cases impossible, to do any kind of trouble shooting on this device. There isn't even a way to access what was formerly called the "dashboard" on older WD NAS devices. Additionally, if you are in a situation where you have information stored on the device and you have physical access to the device but have no network and/or internet you cannot access your data. This is a terrible design flaw. Also, when you are first setting up the device and you have a large amount of data to front load onto the device from your computer or a former large storage device, the majority of the time you have to do the entire transaction through the network/internet because the USB port does not readily recognize many mass storage devices from other manufacturers. I can go on about further problems once you need to access the data on the device later--this too is a very slow and tedious process but I'll digress. In short I would NEVER purchase this device unless the only things you are looking for is a way to back up photos/files from a mobile device while on the go but don't need to manipulate or access the data frequently for work. This is truly a NAS for a person with no technical ability and who has very low end data storage needs.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    An easy home cloud solution

    Posted
    JeffyK
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    If you’re looking for an easy alternative to a cloud based home network solution, this might be the way you’ll want to go. Setting up My Cloud is easy and doesn’t take long at all. The box comes with the My Cloud, power supply, Ethernet cable, a quick setup card, and the tiniest instruction sheet I’ve ever seen in my life (seriously, what is this, instructions for ants?). Luckily, you shouldn’t need the instructions as it’s just basic common-sense facts about where to store your My Cloud. Setup is easy and shouldn’t take long. My Cloud allows you to back up your Mac OS X, iOS and Android devices, along with Windows 7, 8, and 10. The one thing I love about this device is that I don’t have to format the drive to back up everything that I own. No more dealing with multiple external hard drives. There are several applications that Western Digital offers; a mobile app, a Windows desktop app, and one for Mac OS X. The mobile app allows you to enable an auto back up, which you can run in the background, if you wish and you can store all your photos and videos to My Cloud. This might be a viable alternative for those that have a ton of photos/videos and you don’t want to pay extra for iCloud. The app has a lot of features that would take me forever to talk about, so I’ll list a few. You can connect to other cloud services such as Dropbox and Google Drive, IFTTT; a free web-based service to create applets, and if you buy another My Cloud device, you can transfer data from one to the other. You can also reboot the device directly from the app if you’re having issues. When My Cloud was connected to my Wi-Fi router, both my MacBook Pro and Windows 10 laptop found it quickly. I would recommend that you download the WD Discovery app to make things a bit easier though. Time Machine backups on My Cloud is easy to add, just change the disk in settings and make sure it connects as a guest and you’re good to go. With Windows 10, just go to File History, select your My Cloud and then the Public folder, then turn it on. You’re good to go and you have both systems ready to back up in no time. One thing I was also excited for with this is being able to store my music on My Cloud. I have a lot of music and must keep it on an external drive. This device works perfect with my 2017 MacBook Pro and makes it nice to not have to carry around an external drive along with my MacBook Pro. Just point iTunes to your My Cloud music folder and it will start playing as long as it’s connected. I did the same thing with my Windows 10 laptop, that way if I’m working on either one I have my music all there. I don’t get excited about things like this too much, but I must say, after upgrading my old MacBook Pro and having to buy adapters, this is awesome. It offers so much more than I want to type, but I don’t want to bore you to death. If you’re looking for an easy home cloud solution, this is a great way to go!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy, quick, flexible storage for most home users

    Posted
    TechMatcher
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    I recently installed a Western Digital My Cloud Home 4 TB for testing purposes. This is a single drive, home backup system for PCs and mobile devices. It is a very easy solution to setup for most home users that have simple backup requirements. Your data is actually stored in multiple locations: your device/pc, the WD MyCoud Home device, and in the WD MyCloud online storage solution. If you don’t already use solutions to backup your phone photos/videos, this device is drop-dead simple to setup and a must have to keep your memories safe! Seriously – just plug it into your home network, create your free WD account, install the app on your mobile device(s) or PC(s) and start backing your stuff up! I can’t tell you how many people have asked me to recover photos or lost them because they’ve lost their phone! Unless they’ve got a recent backup, they are out of luck! Just setup the “Auto Backup” to automatically backup your photos to our MyCloud Home device so they are protected. If you don’t have unlimited cellular data – no worries, you can configure it to only use Wifi for the auto backups! Another cool feature is the ability to backup your other cloud services like Dropbox, Google Drive, Facebook photos, etc. Now you have them all in one place (well two including the cloud) nad are safe and secure! There are lots of features that I haven’t setup up yet – like PC backup,Desktop Sync, Plex (music, videos, etc) and IFTTT. I would definitely recommend the dual hard drive option (the Duo) versus a single drive option – after all the purpose of the device is to make sure you don’t lose data.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    This product is not a replacement for a MyCloud

    Posted
    Dsquared
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I happen to have the MyCloud product, and this product in the reviews section. The original MyCloud has significantly better software and quite close to a NAS. You can change the IP address of the product in the software, access the product in the browser, and even use the IP designation of the product on your network as an FTP server. You don't even need to install the software that came with that one esp if you are a power user. This is a joke. You have to plug it in and then install software called WD Discovery which is a nuisance program. You cannot access the hard drive in the browser, nor do you have a bevy of settings to tweak things. For the IP address, I had to capture the MAC address and lock it to an IP address which is more work than I expected to do having used the alternative product. Then, you can't access the drive on a network share -- the software tacks it on the computer as a drive, not a IP, so you can't use the drive an FTP. Worse yet, no DLNA. The MyCloud Home is faster for Plex and that is the only thing you can use. If you use another system that lets you access content as a network share, *forget it.* Meaning you just dropped a bit of money on something that is pretty much an external hard drive that happens to connect to ethernet. Mine will the going back to the store (sadly) the moment I am able to bring it back. I was expecting something more from a product with a similar name, not less.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth every penny

    Posted
    MacUser
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I decided to go with this based on WD's reputation in the market and my experience with their products in the past. I'm glad that I did and the product lived upto my expectations. I like the two tone finish (color) of the drive. It is powered by an AC power adapter. I already own WD's 2TB external portable hard drive and now added this 4TB cloud drive. Set up was much easy. I set it up and connected my previous hard drive to it's USB drive. So now I literally have 6TB of storage space. I attached the drive to my router (ethernet cable is provided with the drive), created an account at mycloud.com/hello, downloaded the software in my laptop and was ready to transfer files within few minutes. The data can be backed up using their desktop or mobile app. Speed is very good as was expected, which of course will also depend on your internet speed. I have an internet connection of 75+ mbps, so the transfers happened much quickly. You can automatically sync your phone data with this drive and have a back up. You will have a peace of mind knowing all your personal data is stored in your personal drive instead of some common place shared by everyone around. This is my first cloud drive and needless to say, I didn't know much about it and to explore it completely, it would take me months because there are so many things that you can do with this little monster. The software may be confusing to some people but the good news is WD has it's own learning center where people like me can learn and understand the technology. There are some helpful tips and tutorial videos in the website. Here's the link to that: https://mycloud.com/learn There's no user manual provided with the drive but can be downloaded from the above link. All in all, I'm very much satisfied with this drive and hope to maximize it use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy setup, Cloud Access, Ethernes Access is slow

    Posted
    JoeBlow25
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    This is the first cloud drive I have owned and it is quite a nice device. Setup is very simple: 1. Plug it in, power and Ethernet. 2.Wait about 10 minutes in case there are updates, then download the app on your phone. That's it! When you run the app for this first time, you need to create a my cloud account and you can chose to autobackup your phones photos and videos. This only applies to items in your phones's camera folder it seems but you can manually upload other files/folders as well. However, it does not seem that you can sync (autobackup) any other folders on your phone to the cloud drive. This is a strange omission in the app and it is very surprising that there is not an easy way to do this as it is obviously useful. Onto the desktop app. Once installed and after you sign in the cloud drive appears as an icon and as a new hard drive on the PC. Adding files is as simple as dragging and dropping - Here again, WD did not include any free sync software to automatically back up selected desktop folders to the drive. Luckily, in the PC world there are many options out there for this and even some of the free ones are fine depending on what you need to do. Sharing is easy both from the mobile app or the PC, you can create a link to a file or folder to send to anyone you wish to share the content with. One other issue is that even over a gigabit Ethernet connection, copying files to the drive from the desktop was very slow, about 1/10th of the speed I get when copying from PC to PC over the same network. I can't think of a good reason for this to be so slow. The drive provides a USB 3 port as well, so you can speed up your initial back up using this. So, overall, if your primary purpose is to be able to upload your photos and videos and share them easily, this drive is a great choice. But it is not a good comprehensive back up / sync for your phone, and you will need additional software to make it a full back up solution for your PC.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Buy For Media Server

    Posted
    Josh
    • My Best Buy® Member

    I wish I could give it 0 stars. I bought a cloud drive to use as a media server so we could watch our movies and TV shows without having to constantly change discs or be forced to buy everything again. This product completely fails. 80% of the time it will error out when trying to transfer even a small (<600mb) movie. The only reliable way to transfer large files onto it is through the USB port on the back, which can't be plugged into a PC! You have to plug ANOTHER external drive into the My Cloud and copy files via the mobile app. Once the files are on there, there's no easy way to set it up as a DLNA server. They want you to use Plex, which is only partially free. Even still, Plex can see the My Cloud drive, but it can't see any of the files in the Plex folders. I'm sure there is a way to set this all up. However, I am $200 to do all this work. If I wanted a project like this I would build a PC to use as a media center. The only positive is that once files are on the drive I can see them with my phone (but not Chromebook, that app constantly crashes) and they can be cast to a Chromecast. The amount of effort to get files on there is ridiculous. I know my network can handle it since we stream HD content from the web all the time. I'm going to taking this back to the store this weekend.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect Home Cloud Network

    Posted
    Marine778
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    The Western Digital My Cloud is a pretty awesome way of creating your own personal cloud for your family. My wife is in school and I do a lot of papers for work and for other things. We can both access our files easily through our phone. It’s a great thing for shared documents or even pictures. First off, it’s 4 TBs so that is a ton of storage. Each of us have laptops that have 500 GBs on them and now we have consolidated all our old photos to free up room on our personal computers. The drive is not even close to half way full. Another function that I like actually the most is being able to save things on my phone and then I can directly upload them to my My Cloud via the app on my phone. If you really think about it, you literally are saving space on your phone and saving the docs in a secure location with ease. All those photos your friends send you or important family paperwork. All saved easily. Installation is simple. I have Comcast like half the world it seems, and it was nearly plug and play. You have to establish a profile and log in, but the directions are very intuitive. One thing that I have not tried and really need to try, is how you can back up data from external devices. I have a smaller external HD and I can connect it to the back of the WD My Cloud and move everything to the WD drive. That way I have things duplicated and have my family pictures at my disposal on my disposal. This is my first venture into this level of home computer networking, and I think it is great for a novice like me. I highly recommend this to anyone that could benefit from having cloud access they can easily control and manage. Perfect for a family or even for kids in school with their studies.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Easy To Setup and SHARE with others!

    Posted
    Loomis1975
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    If you've setup a Esata/usb 3.0 drive on an always on computer or even a conventional NAS to have others backup things on and it doesn't get used beyond set and forget things like Windows 10 File History or whole drive imaging, then this might be what you are looking for. Especially for sharing things easily with others outside the household and accessing things while on the go. 4 TB is plenty of space for selected projects and photos and files, we will use for things mostly that might or will be shared with others, in the house and outside of it. We still use Google Drive for long term storage of family photos and files. I still use a redundant raid backup for system images and windows 10 File History / whatever the Mac equivalent is. My favorite thing about this network attached storage is the ability to invite others via email address to have their own, completely isolated space on the device. Also you can share down to individual files with create a link to send access to only that stuff to family or friends. It also streams videos very well to the My Cloud Home app on Smartphones and Android Tablets. MP4 home movies resized well for smaller device screens. Cons would be: Can't use the USB 3.0 port to add more storage. It is only for directly transferring stuff from your other external drives/ thumbsticks to this device. Only other Cons I can think of are minor and that is "Desktop App" has a different name (WD Discovery) and not much functionality. I find it easier to use the mycloud.com web page on desktop. Also wish the iOS app worked on Ipad, but its only for IPhone as of now. It works on both Android phones AND tablets.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY THIS PRODUCT!!!!!

    Posted
    tjciok228
    • My Best Buy® Member

    I would give this zero stars if I could. I have had this drive for less than a week and it has completely malfunctioned. Thankfully I only lost a small amount of files due to how long I had this machine but this could have been catastrophic for someone looking for a small in home cloud drive. Worse yet their support line either can't or won't help your issues when your drive fails, continuously suggesting you go back to their support website where you have already been, and after that suggests that you send it back to them for a replacement. So in short your options when your My Cloud Home drive fails are send it back to WD for a replacement hoping that the next drive won't do exactly the same, send your drive for file recovery to their recommended 3rd party source for upwards of $1500, or sit on the expensive paper weight you now own and hope that one day the drive magically repairs itself. I used to get nothing but WD products for file storage but wow was this a severe letdown. Do yourself a favor now and steer WAY clear of this product.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not MyCloud

    Posted
    ElBoh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have an aging MyCloud and was in hopes that this unit would be able to replace it. Answer: partially. Pluses: installs on a Windows 10 system easily with their WD Discovery software. Easily accessible anywhere via web access. Minuses: Not much control over how it works. On my old MyCloud I could easily access multiple accounts simultaneously with a varied set of permissions. On the "Home" you get one account at a time. On the original MyCloud you could control when it updated and whether things like Desktop Shortcuts appeared on your PC;. Not the Home. It will automatically update itself (cannot be turned off) and will create a desktop shortcut no matter what you do. So... is you are looking for something functional and easy, this works well. If you are looking for something you can control, it really doesn't. So my "no" on recommend is because I fall in the latter category. I'm still going to use it, but when my original MyCloud eventually dies, I'll replace it with a different product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WD - My Cloud Home is a new but a HUGE step back

    Posted
    george32
    • My Best Buy® Member

    I was Disappointment with my purchase. .Mycloud home has its own WD software functionality blocked from working with their MyCloud home device. The WD software, and their suggested commercial software is available, it just doesn't work with the MyCloud Home Device. It sees my Seagate external drive, but not the WD drive. Why in the world would WD go out of their way to stop allowing the software to work? I would see a reason a motive for stopping Segate but the WD drive? I am overwhelmingly surprised at the decision. I bought it to do backups both purchased commercial and supplied software does not work. If you want to get one, in my case File Explorer for windows10 will allow you visibility see the drive, but the drive is not visible for other programs. I called WD support for help and the phone call was short, they were polite but cut to the chase, with my question and said if you are trying to get backup software to work it wont., They stated WD software wont work, along with other commercial software wont work. No other recommendations for commercial software and even if they did, they would not support it. Take Great Care when deciding to get this product. Mine is going back today. If enough people just say no they will get the idea to undo what they did.

    No, I would not recommend this to a friend