Questions & Answers

Q: QuestionWill it work with MAC MINI w/ M-1 Apple Chip?

Asked 5 years ago by Hoosier1.

• A:Answer Think you buy either one for PC or one made for Apple

  Answered 5 years ago by brjames

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Q: QuestionCan you back up pictures from an Iphone 12 to it?

Asked 5 years ago by JJfunhouse.

• A:Answer Yes I have done it and it is very user-friendly.

  Answered 4 years ago by bigskyRiderVerified Purchase

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Q: QuestionWill this work with Windows Vista?

Asked 5 years ago by Steve.

• A:Answer Yes.

  Answered 4 years ago by fausteus73

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Q: QuestionCan this drive (not any software that comes with it) be used with Windows XP? I just need a backup drive.

Asked 5 years ago by XPtroglodyte.

• A:Answer Yes, it can be used exclusively for storage and is compatible with all Microsoft software versions.

  Answered 4 years ago by fausteus73

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Q: QuestionWill the Ps5 support this extended storage.

Asked 5 years ago by Kyle.

• A:Answer Yes.

  Answered 4 years ago by fausteus73

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Q: QuestionWill this work as an external hard drive for a PS5?

Asked 5 years ago by Kam.

• A:Answer yes it will

  Answered 5 years ago by Chandler

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Q: QuestionThis compatible with ps5 ?

Asked 5 years ago by Boosiehead.

• A:Answer Yes. This an any USB 3.0 external hard drive can be used as additional storage for the PlayStation 5 (and Xbox Series X/S). However, you can only use the drive to play PlayStation 4 games. Games designed for PS5 must be run from the system's internal drive. This is the same for the new Xbox Series X/S systems - only Xbox One, Xbox 360, and Original Xbox games can be stored and run from the USB 3.0 drive. Xbox Series X/S games must be run from the internal drive.

  Answered 5 years ago by TroyVerified Purchase

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Q: QuestionEill this work with playstation 5

Asked 5 years ago by LPNnurse.

• A:Answer I'd go with the seagate external hard drive. This one crashes and deletes your files.

  Answered 5 years ago by Madmom

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Q: QuestionHello, Is this compatible with the PS5?

Asked 5 years ago by Lucky.

• A:Answer Hi Lucky, Please be informed that the WD My Passport drive is a plug and play device tested and designed only for Windows and Mac computers for seamless operation. Moreover, Please check with the host device vendor for compatibility information. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionDoes this work on the Xbox one/one S?

Asked 5 years ago by Fuddle.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hi Fuddle, Please be informed that the WD My Passport drive is a plug and play device tested and designed only for Windows and Mac computers for seamless operation. Moreover, for XBOX, you can consider the WD Gaming Drive Accelerated for Xbox One. Please refer to the link mentioned below to know more about the WD Gaming Drive. https://shop.westerndigital.com/products/portable-drives/wd-gaming-drive-accelerated-for-xbox-one-usb-3-0-ssd#WDBA4V5000AWB-WESN  Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

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Q: QuestionCan this be used on a Mac & a PC AT THE SAME TIME? Or it only works on one type of device at a time? I have both Mac and Windows PC, so in this case can I use one of this on BOTH computers or would I need two My Passport for EACH computer?

Asked 5 years ago by Jk.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hi Jk, Please be informed that the WD My Passport drive comes pre-formatted into NTFS file format for Windows OS. You can reformat the drive in exFAT format to use it with macOS and Windows both. . Refer the below link to reformat the drive to exFAT file format- https://support-en.wd.com/app/answers/detail/a_id/20821/kw/exfat Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionIs this compatible with a PlayStation 5?

Asked 5 years ago by Casie.

• A:Answer Hi Casie, Please be informed that the WD My Passport drive is a plug and play device tested and designed only for Windows and Mac computers for seamless operation. Moreover, for PS4 and PS5, you can consider the WD Gaming Drive. Please refer to the link mentioned below to know more about the WD Gaming Drive. http://products.wdc.com/library/AAG/ENG/4078-705139.pdf  Need Help? Please see our "'Contact Us" page for information​​​​​​​

  Answered 5 years ago by Western Digital Team

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Q: QuestionWill this device backup my dish hopper 3 dvr recordings?

Asked 5 years ago by protection.

• A:Answer Hi protection, Please be informed that the WD My Passport drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. We recommend you to contact your device manufacturer to get the information about the compatibility with your device. To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionWhat is the process of RESTORING my system backup onto a new Windows 10 PC, after I backed up my old hard drive to the WD - My Passport 2TB External USB 3.0 Portable Hard Drive??

Asked 5 years ago by TomSven5.

• A:Answer According to groovypost.com, “How to Clone or Move Your Windows 10 Installation to a Larger Hard Disk or SSD” and if your backup is a system image, “Boot from your Windows 10 install media, which will be used to facilitate the restoration of your system image created earlier. When you arrive at the Install Now screen, click the Repair computer link; this will load the Recovery Environment.” Their article gives all the information and preparation and steps so you must refer to their article. I have successfully cloned drives with a clone cable and Acronis but the groovypost.com article seems to be what you need here.

  Answered 5 years ago by BRCathy

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Q: QuestionCan I download videos of my kids' soccer games and use this hard drive to store them in order to free up space on my laptop?

Asked 5 years ago by VideoDownload.

• A:Answer yes the drive is perfect for this use. file transfer is standard click/drag/drop method. skip the wd front end software unnecessary

  Answered 5 years ago by jeffVerified Purchase

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Q: Questionwill I need Internet connection to install this Hard Drive?

Asked 5 years ago by Anonymous.

• A:Answer This is a generic USB disk so if your operating system can initialize, format, and mount a generic USB disk, which I know at least Windows and VMS can do then it should work fine using the operating system standard USB drivers. I think it comes preformatted for Windows but you would use the operating system standard command for initializing and formatting for your operating system.

  Answered 3 years ago by WarrenVerified Purchase

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Q: QuestionHow many rpms is the hdd? And would i be able to load games onto it then plug it in to start up those games? (Windows 10 pc) Never used one of these before.

Asked 5 years ago by Jchuck.

Q: QuestionWill I be able to put a cd in it to read

Asked 5 years ago by Anonymous.

• A:Answer Hi, Please be informed that the WD My Passport drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. To know more about the drive refer the below link-  http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionCan I use it on my Macbook Pro with USB Thunderbolt ports and my Windows 10 PC without any formatting as in plug and play?

Asked 5 years ago by Ricky55.

• A:Answer Hi Ricky55, Please be informed that the WD My Passport drive is a plug and play device tested and designed only for Windows and Mac computers for seamless operation. Moreover, you can reformat the drive in exFat format to use it with Windows and macOS like plug 'n' play. We have not tested the drive with thunderbolt ports because the drive supports USB 3.0. Please refer to the link to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information​​​​​​​

  Answered 5 years ago by Western Digital Team

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