A:AnswerHi,
Yes, It may work if you're using adapter. We do not recommend to use adapter, you may face read-write speed issue. To know more about this drive you can see the link given below.
https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/wd/product/external-storage/my_passport/my-passport-new/product-overview-wd-my-passport.pdf
Need Help? Please see our "'Contact Us" page for information.
A:AnswerHi Arlene, The My passport hard drive is designed to be used with Windows or Mac computer. We have not tested and will not recommend connecting this drive to a mobile phone.
Please refer to the link mentioned below to know more about this drive.
http://products.wdc.com/library/AAG/ENG/4078-705155.pdf
Need Help? Please see our "'Contact Us" page for information
A:AnswerHi,
Thanks for showing your interest in WD My Passport drive. Please know we have tested this drive with macOS and WindowsOS. In order to download photos from iPhone, you can connect your phone with your computer and drag the pictures on it.
Need Help? Please see our "'Contact Us" page for information.
A:AnswerI currently don't have a Mac but in the past I had to reformat external drives to make them compatible for it.
The box says to download NTFS driver to read.write on mac OS
A:AnswerHi Karit10,
Thanks for showing your in WD My Passport external hard drive. This drive won't work as network attached storage. This drive is a plug and play external hard drive. As you mentioned that you have not received the USB cable, for that contact to place of purchase.
Please refer to the link mentioned below to know more about the drive and specification.
https://shop.westerndigital.com/en-us/products/portable-drives/wd-my-passport-usb-3-0-hdd#WDBYVG0010BBK-WESN
Spacifications:
Interface
USB 3.2 Gen 1
Compatibility
Windows® 10 or Windows 8.1 operating systems. Requires reformatting for other operating systems.
Need Help? Please see our "'Contact Us" page for information.
A:AnswerHi Kick2020noxing, Please know WD My Passport preformatted for Windows computer and tested only with macOS and WindowsOS. For more information you can refer to the link mentioned below. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf
Need Help? Please see our "'Contact Us" page for information.
A:AnswerHi GamerKid,
The WD My Passport external hard drive comes pre-formatted for Windows OS. The drive can be connected as a plug-n-play storage to store any kind of data present on the computer.
Need Help? Please see our "'Contact Us" page for information
A:AnswerHi Spanky19385, Thanks for showing your interest in WD My Passport Drive. In order to get compatibility answer, we would request you to please contact to your laptop motherboard manufacturer. Need Help? Please see our "'Contact Us" page for information.
A:AnswerHi,
We're sorry to hear about your experience with WD My Passport Portable External Hard Drive and appreciate your time for providing the review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"Reformatting Required for Mac OS Compatibility"
https://support-en.wd.com/app/answers/detail/a_id/3879
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the WD support page.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information
A:AnswerHi TW,
Thanks for showing your interest in WD My Passport external hard drive. We are not expertise on this macOS.
Any drive related to issue or troubleshooting you can contact us.
Need Help? Please see our "'Contact Us" page for information.
A:AnswerHi Brittbrat09,
Thank you for showing your interest in WD My Passport drive. We understand that you want to use this drive with your PS4. We have tested this drive with windowsOS, macOS.
For more information about the WD My Passport drive you can refer to the link given below. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf
Moreover, for PS4, you can consider the WD My Passport PlayStation4. Please refer to the link mentioned below to know more about the WD My Passport Play Station 4.
http://products.wdc.com/library/AAG/ENG/4078-705139.pdf
Need Help? Please see our "'Contact Us" page for information.
A:AnswerHi Eric,
The WD My Passport external drive can be connected to PS4 as external storage. The hard drive comes pre-formatted for Windows computer, reformatting might be required to make it work with PS4. Please refer to the link mentioned below for more information.
How to Format a WD hard drive to exFAT or FAT32 File System:
https://support-en.wd.com/app/answers/detail/a_id/20821/kw/exfat
Need Help? Please see our "'Contact Us" page for information
A:AnswerHi MayraG,
We are sorry for the inconvenience caused to you. In order to troubleshoot the issue please refer to the link mentioned below.
"How to Partition and Format a WD Drive on Windows and macOS"
https://support-en.wd.com/app/answers/detail/a_id/8200
"Starting macOS Time Machine Backups to My Passport and External USB Drives"
https://support-en.wd.com/app/answers/detail/a_id/18952
A:AnswerI am not one hundred percent sure, I will make an educated guess of No. I tried it on my iPhone XS Max and a iPad Pro. Both were unsuccessful. I have also tried to use the WD Passport on different televisions and BluRay/DVD boxes that have USB ports. Some work and some don’t. I’m not any sort of engineer, but my educated guess is that the WD Passport does not have an external power source and is powered by whatever you plug it into. A iPhone, and other devices, don’t have the power to give power to other devices (like the WD Passport) to power that external device. Hope that helps.
A:AnswerIt shouldn’t degrade any data like a normal HDD, I am inclined to believe that there is in fact an SSD enclosed within the unit so if you drop it or even just normal use shouldn’t affect this product that much if not at all.
