“I am trying to transfer files from my passport for mac to my new MacBook air pro, when I plug in the device the computer does not show the icon.”

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• Formate it with disk utility on Mac

  Answered by Jman 3 years ago

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• Hello, Based on your concern we suggest you to try different system to check weather drive is normal. Please refer to the KBA article link: https://support-en.wd.com/app/answers/detail/a_id/12455/initiator/user .If your issue persist then we would request you to open a support ticket. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ -Need Help? Please see our "'Contact Us" page for information.

  Answered by Western Digital Team 3 years ago

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