“I can see now that we are able to "Shop Open-Box" the Xbox series x consoles now. Could you please let me know if these are consoles that were returned because the original buyers found them defective? Thanks!”
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Open-box products have been returned by customers for a variety of reasons. Each open-box product was tested or inspected to verify proper working order and physical appearance, and assigned a condition — Excellent-Certified, Excellent, Satisfactory or Fair. For more information about Best Buy's open box policy, please go here: https://www.bestbuy.com/site/buying-guides/outlet-buying-guide/pcmcat748300448284.c?id=pcmcat748300448284&CMP=ocss
Sorry, there was a problem. Please try again later.Dear Stiggy, Best Buy has an outline of their open-box policy at this link, if the site will allow me to post it: https://www.bestbuy.com/site/buying-guides/outlet-buying-guide/pcmcat748300448284.c?id=pcmcat748300448284 There are different qualifications and conditions but basically the items are supposed to be in complete functional working order. I have purchased more than one open-box item from Best Buy over the years, and received both items that did not work at all, AND items that were below the quality I expected based on the open-box description. This is just my experience, hope it helps! Brian
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