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Customer reviews

Rating 4.9 out of 5 stars with 33810 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers praise the Xbox Series X for its exceptional graphics, strong performance, and impressive speed. Users appreciate the fast load times, ease of use, and the value of the Game Pass. While some find the console to be on the larger side, most users do not report issues with overheating or lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 33,810 reviews
  • Pros mentioned:
    Console, Graphics, Load times

    Rated 5 out of 5 stars

    Xbox Series X:Stunning & Game Changing Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the Xbox Series X for several months now, and it has truly transformed my gaming experience. As someone who enjoys a variety of games, from action-packed adventures to expansive open-world titles, this console has exceeded my expectations in every way. Performance and Graphics: The first thing that struck me about the Xbox Series X is its incredible performance. Games like Grand Theft Auto V and Red Dead Redemption II run flawlessly, with breathtaking graphics and smooth frame rates. The console's ability to deliver stunning 4K visuals with ray tracing and 120 fps makes every gaming session feel immersive and lifelike. The load times are impressively quick, thanks to the high-speed SSD, which means I spend less time waiting and more time playing. Game Selection and Features: One of my favorite aspects of the Xbox Series X is the extensive game library. I’ve been able to dive into Assassin's Creed Valhalla and explore its vast, beautiful world with ease. The backward compatibility feature is a huge plus, allowing me to revisit some of my old favorites from previous Xbox generations with enhanced performance. The Xbox Game Pass has been a game-changer for me. It offers an incredible selection of games, including new releases, which I can access without having to purchase each one individually. This has allowed me to try out games I might not have otherwise considered, broadening my gaming horizons. Design and Usability The design of the Xbox Series X is sleek and modern, fitting seamlessly into my entertainment setup. It operates quietly, even during long gaming sessions, which is a significant improvement over previous consoles I've owned. The controller is comfortable to hold and responsive, enhancing the overall gaming experience. Overall Experience Overall, the Xbox Series X has been a fantastic addition to my gaming setup. Its powerful performance, extensive game library, and user-friendly features make it a standout console. Whether you're a casual gamer or a dedicated enthusiast, I highly recommend the Xbox Series X for its ability to deliver an unparalleled gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics, Performance

    Rated 5 out of 5 stars

    The Ultimate Gaming Powerhouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox Series X has completely transformed my gaming experience. From the moment I unboxed it, I was blown away by its sleek, modern design and whisper-quiet performance. Microsoft has truly raised the bar with this console! What sets the Series X apart is its unmatched power and speed. Games load in the blink of an eye thanks to the ultra-fast SSD, and the graphics are absolutely jaw-dropping. Titles like Halo Infinite and Forza Horizon 5 run buttery smooth in 4K, with vibrant colors and lifelike detail that fully immerse you in the action. I also love the Quick Resume feature—it’s a game-changer for multitaskers like me. Switching between games is seamless, and it feels like the Series X is always one step ahead. The backward compatibility is a huge bonus, letting me revisit classic games in improved quality without missing a beat. The controller is another highlight. It’s comfortable, responsive, and has just the right weight. The tactile feel of the textured grip and triggers makes long gaming sessions even more enjoyable. The Xbox ecosystem is better than ever with Game Pass. The value is unparalleled, offering a massive library of games right at your fingertips. It feels like there’s something new to explore every day. If you’re on the fence about upgrading to the Series X, don’t wait—it’s a console built for the future of gaming, and it’s worth every penny. Whether you’re a hardcore gamer or a casual player, this system delivers an experience that’s nothing short of spectacular.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Load times
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Buttery Smooth Goodness

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the this game console since January, so now I feel like I can write an honest review. Pros: Quick and easy setup! My old Xbox games are still compatible with the new system so are the old Xbox controllers! Load times are a thing of the past. The games are ready to go as soon as I turn on the system. Graphics are very sweet. I have the Xbox connected to my Sony Bravia 4K with a JBL Dolby ATMOS sound bar. Let me tell you what an experience!!! Well until the wife tells me to lower the volume. Again the 4K graphics a buttery smooth. So clear , colors so vibrant. And the 3D spatial sound it produces adds to the experience. Expandable Storage is a welcome feature also. Since these new games take up lots of space the onboard 1TB will quickly fill up. The online service is same as always. I recommend connecting your XBOX via hard wire for a better experience. CONS: Price. It’s pretty steep at $499. But if you can afford it then it’s a very nice multimedia investment. In closing, my kids love it , the wife don’t mind it and I can squeeze a game sometimes then it’s a win win while we wait for the world to open up again.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We truly appreciate you taking a few minutes to share your story with us, and we couldn't be happier to be a part of your family's gaming setup! Whether it be its ease-of-use, near-instant load times, optimized computing power, or simply the whole package, we're thrilled to be a part of your next-generation experience. We're glad it was a good investment for you. And, if you're looking to add a few more titles to your family's game catalog, try pairing with Xbox Game Pass Ultimate. There's no easier way to explore player-loved games, hand-picked from across all genres and playstyles. Find all you need to get started, here: https://www.xbox.com/en-US/xbox-game-pass

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Love my Xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Xbox Series X from Best Buy, and it has exceeded every expectation I had for a next-gen gaming console. This machine is a powerhouse, delivering stunning 4K graphics and buttery-smooth gameplay with its lightning-fast loading times thanks to the SSD. The design is sleek and modern, fitting perfectly into my entertainment setup without taking up much space. What truly sets it apart is the performance—whether I’m exploring vast open worlds in Starfield or battling online in Halo Infinite, the visuals and responsiveness are top-notch. The Xbox Game Pass is the cherry on top, offering an incredible library of games at an unbeatable value. It feels like I’m discovering a new favorite every week! Plus, backward compatibility allows me to enjoy classic titles without any extra hassle. Setup was a breeze, and the console runs whisper-quiet, even during intense gaming sessions. Best Buy’s fast shipping and secure packaging ensured my console arrived in pristine condition. If you’re on the fence, don’t hesitate—this console is worth every penny. Whether you’re a casual gamer or a hardcore enthusiast, the Xbox Series X will elevate your gaming experience to new heights!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Thoroughly Impressive piece of equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an Xbox Series X as a replacement to my aging Xbox one. Overall I have been not just happy but impressed with the responsiveness and loading power of the new console. Games take seconds to load into as opposed to minutes on the old console. Adding to that the fans are virtually silent. The interface itself is nearly identical to the xbox one yet everything feels sharper and more refined. A nice aspect of the series X is its backwards compatibility. Though this console is cutting edge I still maintain the ability to play with friends on older consoles, this includes my girlfriend who I gave my Xbox one to.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Could not wait to pick it up at the store!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not wait to pick it up at the store!!! As someone who has owned almost all the Xbox series... I have say the Series X is everything I expected the next gen of Xbox would be. Extensive and thought out backwards compatibility. Awesome job by Microsoft . I can't believe how life like the graphics are. Wish I had 2, cause i think my son is jealous... Comparing it to ps5 they are equally matched but I have to say, Xbox’s quick resume is a game changer. The fact that I could be playing some assassins Halo infinite and jump right into an online match with buddy’s on coldwar in a matter of seconds is amazing! All I can say is.... Get one if you can!!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Faster, better and worth every dime!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox has been an amazing upgrade for my gaming setup. The load times are almost instant, and games run smoother than ever with the quick resume feature. The graphics are sharp and realistic, and I love how quiet the system is compared to older models. The controller feels comfortable for long gaming sessions, and having Game Pass gives me access to a huge library of games without spending extra. Whether I’m playing solo or online with friends, this console delivers a top-notch experience. Highly recommend for both casual and serious gamers!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Powerhouse gaming console!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox Series X is a powerhouse of gaming perfection. Its sleek design is matched by lightning-fast load times and stunning graphics, thanks to the custom SSD and RDNA 2 architecture. The Game Pass service is a game-changer, offering an extensive library that keeps your options fresh and exciting. Backward compatibility is seamless, letting you dive into classics without missing a beat. With its solid performance and robust features, the Series X truly elevates the gaming experience. It’s not just a console; it’s a gateway to endless adventures. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    My First Xbox Ever ! Why did I wait?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I would have never thought that I would be owning an Xbox Series X in my lifetime. (I’m 65 yrs old but feel like an 18 yr old playing these games ) And i’m glad that this being my first Xbox that I made a very wise decision. I haven’t played any video games since Mario Bros came out for nintendo 64. Quite a few years ago for sure. The graphics and action that this Xbox puts out is unbelievable. Fast rendering and smooth scrolling is beyond anything i’ve ever seen or played on. Also one thing that I enjoy is the fact that with game pass in the Xbox Live that I can play games at a minimum monthly fee. My all time favorite right now is F1 2020. I love all types of racing but this one knocks it out if the park. Finally i’d just like to say is that if you can get your hands on one of these bad boys. Be prepared for a lot of lack of sleep, You’ll be glued to that screen all night. I know that I have been.

    I would recommend this to a friend
  • Pros mentioned:
    Load times, Performance

    Rated 5 out of 5 stars

    Upgrades Worth It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the Series X. I upgraded from the original Xbox One, and wow, the load times are insanely better. So far, I’ve mainly played the old Batman Arkham games on it (I know I should play the games made for X|S, so I’ll get Elden Ring soon), and this consoles makes the games feel only a couple years old, tops. It was so painful to die in the game and have to wait for way too long to respawn on my old Xbox, but now, that’s no longer an issue. Also, the quick resume option still blows me away. I never quit my games. At any point, I can turn on my Xbox and hop right back where I was. If my wife and I are watching a show and she needs to step away for a bit, boom, I’m on Batman Arkham Knight, right back into fighting the militia. It’s crazy. Anyone who uses Xbox to play games needs to get one of these things.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics, Load times

    Rated 5 out of 5 stars

    Great console!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say I am very pleased with the power and speed of this new system. The new controller feels so much better and is a lot more responsive than the old controller. I tried playing Destiny 2 on my Xbox One x and could barely aim using the old controller. The load times are also lighting fast. I was able to get a nice TV with the HDMI 2.1 feature and the most up to date graphics and it looks amazing!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for the kind words! We're thrilled you are enjoying your time with your new Xbox Series X Console, and have noticed the truly next-generation nature of its performance. With quicker load times, optimized computing power, and a wide range of playable game titles available, we're happy to have you along for the ride. We appreciate you taking a few minutes to share your experience with us! To take your gaming to the next level, try pairing your new console with Xbox Game Pass Ultimate, and instantly add hundreds of fan-favorite game titles to your library: https://www.xbox.com/en-US/xbox-game-pass

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Load times

    Rated 5 out of 5 stars

    Unmatched Performance and Visuals – The Ultimate C

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox Series X has blown me away in every aspect! From the moment I powered it on, I was immersed in a gaming experience like no other. The 4K picture quality is simply stunning—games look absolutely lifelike with vibrant colors, deep blacks, and amazing clarity. Whether I’m exploring the vast world of Fallout 4 or engaging in intense battles in Call of Duty, the visual fidelity is unmatched. But what really sets the Series X apart is the frame rate performance. The smoothness of the gameplay, especially in fast-paced titles like Call of Duty, is a game-changer. The 120 FPS capability makes everything feel incredibly responsive and fluid. Even older games like Fallout 4 have been enhanced to run at a silky-smooth 60 FPS, and the difference is night and day. No more lag or stuttering—just pure, seamless gameplay. The ease of use is another major win for the Series X. The quick setup, intuitive interface, and Quick Resume feature let me jump right back into my favorite games in seconds. Switching between titles feels effortless, and the load times are practically non-existent thanks to the SSD. Overall, the Xbox Series X delivers in every category—picture quality, frame rate, and ease of use. It’s the ultimate console for anyone looking to experience the next generation of gaming, and I can’t recommend it enough! This is hands down the best gaming investment I’ve ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful system, love that I can switch between a few games without having to boot them back up, doesn’t work with Fortnite so I have to always boot fortnite up if I switch between games. No man’s sky loads quickly, no lag on Lego Fortnite, skull and bones works really well this season, minecraft is smooth, dead island 2 loads quickly, Works with my turtle beach wireless headset and the Xbox headset works very well with this system too. Doesn’t have much memory especially if you have call of duty which takes up like 200 g of space so I do have the expansion card and an external hard drive. I bought a skin for it and it looks lovely.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Dope

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After months and months of waiting. I was finally able to snag one up. I must say it’s a heavy device. Sleek and fun looking. I love quick resume and game pass is such a plus. Can’t wait until more games come out. Right now I’m playing classic GTA San Andreas. And the graphics look crisp. Thanks BB!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Best Game Play

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox Series X is a gaming beast that redefines immersion. Its custom processor and ample storage provide unparalleled speed and performance. Games load in a flash, and the graphics are simply breathtaking. Backward compatibility lets you enjoy your old favorites with enhanced visuals. If you want the ultimate gaming experience, the Xbox Series X is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    The most powerful console on the market

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I firmly believe this is better than a PS5. The PS5 may have a slightly faster SSD, but the Xbox Series S and X are both father in reality due to the amazing "Quick Resume" feature. I can shut my console off in the middle of a game, booth it up the next day, open the same game and be right back where I was within seconds. It's easy to use, Xbox Game Pass makes it cheaper overall to play games with, the graphics ae amazing, and the CPU, unlike the previous gen PS4 and Xbox One, is finally powerful enough to handle any game you throw at it. And the VALUE! If you wanted to build a Gaming PC capable of matching this thing spec for spec, you'd be paying $1500 at minimum, assuming you could get all the parts for MSRP. At $500, this thing is a performance *bargain*. If you have the opportunity and the money, grab one.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Console dad life and I couldn’t be happier.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After being a computer gamer for forever. I became a dad and needed a console to fill my gaming habits. I immediately bought a one X and loved it. After getting an lg oled C9 I knew I wanted to make the jump to the series x or ps5. I ended up getting the series x and I’m so glad that I did. Everything plays amazing! I didn’t think it was going to be such a large improvement graphically and performance wise, but it truly is. If you own a tv that supports 120fps I would buy the series x in a heartbeat. I’m beyond excited to see the future of true next gen games in a year or two. If you don’t have a top of the line tv. I would wait a year or so and upgrade your tv before upgrading to the series x so you can get the full benefit of wait this amazing system can can give, but either way upgrading to it now or later you simply won’t regret it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for taking the time to share your experience. We are happy to hear the Xbox Series X has exceeded your expectations. We hope the graphics and performance continue to impress!

      Happy Gaming,
      Kiernan
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great Console Has Some Pros And Cons

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs very well, has a lot more storage than i was initially expecting, definitely has better graphics on games i normally play. The only down sides is i wish it came with a USB cord, like my brother got when he purchased his xbox x from a different store and the fact that with a Playstation when you get the PSplus subscription you get to keep your downloaded free included games that normally cost money even after you cancel the subscription when you dont have the money it or just dont want it anymore, while with the Xbox game pass you aren't allowed to play the games you download and put money into while playing it after you cancel it, like whats the point of paying monthly to play it for "free" when u could just save up and buy the game to have it without having to worry about keeping up with each month. I get that some people are saying its if you finish the game and want to uninstall it get another one for free but everyone takes a different amount of time to finish a game (especially if you work it will take longer than a few months) so for most non pro gamers it would take you about the same amount of money during each month to buy two to five and up games (normally costs like 60 to 80$ online for one) while you are still trying to finish one game, but sometimes offers fairly good discounts though. Otherwise im obsessed

    I would recommend this to a friend
  • Pros mentioned:
    Load times, Performance, Speed

    Rated 5 out of 5 stars

    The hype is real!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two years of trying, I finally got my hands on this elusive console. It does not disappoint. I love the graphics and fast load times. I was surprised by the User Interface (UI) still the same as my Xbox One, but that made it easier to navigate through the menus since I was familiar with it already. I really love the quick resume feature as I can go back exactly to my game where I left off, but be sure to save because sometimes it doesn't always work. I do love the new small changes made to the controller that make the controller feel nice in my hands. However, not as greatly improved as the PS5 controller, I still love the controller. Not trying to advertise, but having the Game Pass Ultimate makes having this console all the worth while too becuase it basically is like a "Netflix" for video games. Totally recommend this console!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned both the X and the S. The X-Box X was worth the upgrade. It is faster and you can have more games on it. You don’t realize how useful that is, but nowadays, the game files are so big that one big game takes up all the memory. So if you have a family, it’s worth it to have the X so everyone can have a game on it. Next part of my review is purchasing it from Best Buy. The purchasing was easy and we were able to buy geek squad protection seems a little expensive but when the game box itself is $600 it’s worth it we received the package very quickly and in good condition. Controller: on a sidenote, the controller we do not use the standard Microsoft Xbox controller. We have the Xbox elite controller, which is hands-down, the best controller that we have ever purchased and we have had scuff and evil controllers which cost easily an extra $100 to $150 more. The elite controller has removable analog sticks and back paddle buttons. And we found with the scuff controllers they did not last long at all. Hope this helps.

    I would recommend this to a friend
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