Customer Ratings & Reviews
- Model:
- R960020
- |
- SKU:
- 5484900
Customer reviews
Rating 4.5 out of 5 stars with 3422 reviews
(3,422 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Alexa connected vacuum robot
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to service the roller brushes from hair and other debris. Hardly ever got lost from charging home. Voice command from Alexa has been excellent.
I would recommend this to a friendRated 5 out of 5 stars
Roomba
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roomba is the best on the market. I tried other to save a little. Mistake. We have a long haired German Shepherd. Roombas save me from insanity.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
Roomba vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. I like that it frees me up to do other things. But sometimes it turns & turns its self or clean the same area & I dont know why
I would recommend this to a friend Rated 5 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Roomba (the first lasted 11 years of daily usage). Awesome built quality. Piece of mind, clears the whole floor twice a week, it notifies on your phone when it needs cleaning.
I would recommend this to a friendRated 4 out of 5 stars
Great Operation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum does all it is said to do. It took several times for it to learn our house,. but it now covers every possible area without us needing to direct it, while it will return for recharging on its own.
I would recommend this to a friendRated 4 out of 5 stars
Still going strong
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought over a year ago and still works fantastic. Have it set to turn on before I come home so the floors are clean when I arrive. Battery last great as well
I would recommend this to a friend- Pros mentioned:Mapping
Rated 3 out of 5 stars
It’s alright
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This iRobot is decent but ended up returning and getting the i7 model and it was worth the extra money.
I would recommend this to a friend Rated 4 out of 5 stars
Pleased with performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great at daily upkeep with crumbs/dust etc. My only complaint is that sometimes it gets stuck on the grate and it has knocked the fireplace screen over twice.
I would recommend this to a friendRated 5 out of 5 stars
Love roomba
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasantly surprised how well this little robot vacuum picks up dust and dirt. Have 3 dogs, does a wonderful job on hair. Keeping brushes and rollers clean is a must.
I would recommend this to a friendRated 5 out of 5 stars
Freat buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using it for weeks, no problem for now, the setting is very easy and convenience. Also, the performance is perfect, five stars and recommend
I would recommend this to a friendRated 5 out of 5 stars
Amazing purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t believe I waiting this long to purchase this gadget. Really does a great job of picking up dust, cat hair and all the little unknowns your eye can’t see.
I would recommend this to a friendRated 5 out of 5 stars
Excellent Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. This is an upgrade from our iRobot model 650. Remote access is great. This weekend we ran the Roomba while camping 100 miles away.
I would recommend this to a friendRated 5 out of 5 stars
Good Roomba
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doing excellent job. My girlfriend is very happy, she is freaky about dust, its doing great job in the early morning, when we wake up we see cleaned carpet.
I would recommend this to a friend- Cons mentioned:Navigation
Rated 3 out of 5 stars
Not the best for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. The brush was bent from thr way it was packaged. It hasn't yet learned how to go back to the base, recharge and finish.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Effortless Cleaning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set it up and forget about it. It's an automatic cleaning machine that does it's job exceptionally well. Can control it from your smart phone for added convenience.
I would recommend this to a friendRated 4 out of 5 stars
Great vacuum
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum works well but the suction could be better. I sometimes have to run it twice to make sure everything is up. I use compressed air to clean the filter.
I would recommend this to a friendRated 5 out of 5 stars
Great Product Overall 5 stars.....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my Roomba. I have a dog and two cats so this device is a time saver and allows me to do other things instead of vacuuming hair all day.
I would recommend this to a friendRated 5 out of 5 stars
Great for maintenance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum works great for picking up day to day dirt and dust on floors. Has great suction, so picks up tiny debris well. Goes over spots multiple times in higher traffic rooms.
I would recommend this to a friendRated 4 out of 5 stars
Buy for normal use
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine for the first 4 months, started having too many issues a day. The wheel being “stock” in the middle of the kitchen (on a flat surface) etc.
No, I would not recommend this to a friendRated 1 out of 5 stars
A not so smart waste of $500
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this Roomba 960 for little over a month now and have concluded that it has been one of the largest wastes of money I have ever spent. While there are a couple nice things about it, the negatives greatly outweigh the positives. The positive: The Roomba does pick up dirt and dog fur (I have a shedding Husky) surprisingly well. I run it daily and am surprised to see it consistently fill up it's bin almost every time. The negatives: 1.) The Roomba consistently get's "lost" and has to be manually placed back on it's base to recharge. I live in a single floor one bedroom apartment and ensure there is ample lighting in every room while it is running. About 50% of the time I find the Roomba just stopped in the middle of the floor, sometimes within a few feet from it's base, saying that it cannot locate it's base to complete a job or recharge. I have been careful with the base placement and followed the instructions closely. 2.) While the battery life works as advertised, The unintelligent and inconsistent path the Roomba takes ensures that it cannot clean my roughly 500 square feet of open floor space without recharging, sometimes twice. What normally takes me about 10 minutes to vacuum myself takes the Roomba over 4 hours including charge time. If it followed an intelligent path as advertised and did not continuously circle back and re-vacuum the same areas multiple times it could probably finish my entire apartment in under 45 minutes. 3.) iRobot claims that the Roomba will learn your house and implement smarter cleaning paths the more times it runs, but I am seeing the exact opposite behavior. The first couple times I ran it it seemed to go OK, finishing the entire apartment in about 2:30 including 1 recharge. However, it seems to be getting dumber the more it runs, taking upwards of 4+ hours to finish as I mentioned earlier. 4.) Saving the worst for last, after about 4 weeks the Roomba has developed a horrendous squeal while running, similar to a loud bird repeatedly chirping away like a maniac. I could probably douse the thing in WD-40 and hope for the best, but should that really be necessary when you pay $500 for a device? Absolutely not. It also brings into question the durability of the unit. If it's already making such noises how long is it really going to last me? Overall, I am thoroughly disappointed with my purchase. A $500 vacuum was a bit of a tough decision for me but I thought if it gave me time back in my week it would be well worth it. Unfortunately the oversight the Roomba requires has turned out to be quite counterproductive and I've found myself spending more time "vacuuming" than ever before.
No, I would not recommend this to a friend























