Customer Ratings & Reviews
- Model:
- R960020
- |
- SKU:
- 5484900
Customer reviews
Rating 4.5 out of 5 stars with 3422 reviews
(3,422 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Hardwood Floor Cleaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this right after we installed a very expensive hardwood floor. The Roomba has cleaned the new floor flawlessly. Main point, has never damaged a new expensive hard floor.
I would recommend this to a friendRated 5 out of 5 stars
Definitely recommend especially because of the app
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best vacuum I've ever bought. The app is amazing and so easy to use. Just make sure you clean the vacuum periodically
I would recommend this to a friendRated 5 out of 5 stars
I Robot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been soo pleased with our I Robot. It has great features and we especially love how it docks itself to recharge to finish a cycle. We have dogs and it makes our wood floors dog hair free.
I would recommend this to a friendRated 5 out of 5 stars
I love this newer Roomba
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This newer Roomba has a longer run time and navigates multiple rooms better than my older 860. Two cats and the house looks great. Now if than can invent one that can climb and vacuum furniture!
I would recommend this to a friendRated 5 out of 5 stars
Less work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fact I can schedule it and my house is clean, but we are renting a house with floors that are not very even and it doesn’t do a good job on these floors it gets stuck
I would recommend this to a friendRated 4 out of 5 stars
Great Roomba Model -
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model seems to have more power that the 6xx models. Do not like the handle to pick it up as well as the 6xx models. Purchased as a gift for my sister.
I would recommend this to a friendRated 4 out of 5 stars
Great Robotic Vacuum
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The iRobot - Roomba 960 does a good job of cleaning our home and getting under beds and around furniture. The only complaint would be it is a little noisy, but what vacuum isn't.
I would recommend this to a friendRated 4 out of 5 stars
Great helper at home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WE used it weekly to help us to clean up our dining room, living room and kitchen. It works fine and we just have to vacuum some edge and corners by ourselves maybe biweekly or monthly.
I would recommend this to a friendRated 4 out of 5 stars
New "maid"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate vacuuming, so I love my new "maid". Wish it had more mapping selection features that I'm seeing in some of the newer versions.
I would recommend this to a friendRated 5 out of 5 stars
Best Mother's Day gift!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loved this! It took a couple of tries to get the layout of our house but once it did it was able to get back to home base. The app is great in getting alerts, checking progress and schedule.
I would recommend this to a friendRated 5 out of 5 stars
Works better than I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This new were model is very smart it will go around wires and plugs it knows when it’s stock and knows how to get out I’ve been letting it go and it’s a little loud but it cleans very well
I would recommend this to a friendRated 5 out of 5 stars
i roomba
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have it now like over a year and I had to replace the sweep attachment but fortunately it has a replacement in the box.
I would recommend this to a friendRated 5 out of 5 stars
So pleased
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So pleased. It was easy to install and set on my phone. Picks up cat hair great on wood floors. So happy I bit the bullet and make the purchase.
I would recommend this to a friendRated 4 out of 5 stars
Decent robot vacuum cleaner
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent vacuum cleaner. I have 2 years old kid which playing all the time with the robot and is still working which is great.
I would recommend this to a friendRated 4 out of 5 stars
my precious vaccum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the wonderous works of this hand-crafted multifunctional household machine has provided my family and I extreme ease of life
I would recommend this to a friendRated 5 out of 5 stars
No sand on the hardwoods!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate sand on my wood floors! This solved the problem and I’m able to program where I want it to vacuum as well as it works with Alexa!
I would recommend this to a friendRated 4 out of 5 stars
Cleans really well!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. The only downfall is the dirt bin is really small and if you have pets it fills up pretty fast and will not start schedule run until emptied.
I would recommend this to a friend- Cons mentioned:Battery life
Rated 2 out of 5 stars
Stopped working after 6 months! Get a Neato!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. Destroyed 2 of my rugs 2. The navigation system is flawed, it would literally clean the same areas over and over again until the battery ran low and then just stopped. 3. Virtual wall barriers were worthless, worked some of the time. You need multiple units to block off one area. 4. Very harsh on rugs, the bin would be full immediately from pulling fibers from the rugs. 5. If the room is dark, it wouldn’t clean properly
No, I would not recommend this to a friend Rated 4 out of 5 stars
iRobot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast shipping and product arrived as described. Who needs to vacuum when you can order this robot around. Waiting for the day they take over the world.
I would recommend this to a friendRated 5 out of 5 stars
Love this vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum does an excellent job on keeping up with the dust, and the App is perfect for scheduling cleaning and checking to make sure the entire house was cleaned. Highly recommend
I would recommend this to a friend























