Customer Ratings & Reviews

Very happy, transitions well between carpets and tile.

Loved the vaccum. Love the timer option ane easy to use

This is a very good option instead of the regular vacuum

It’s intelligent help in my house, work seven days

My second shark robot. Love the WiFi capabilities.

This vacuum isn’t good on carpet. It constantly gets stuck and then I have to find it and move it. The reason that I bought it was so that I can be doing other things while it vacuums. It would probably be great on other floors. I am returning it tomorrow

I love it it nice the best you can't bet it at all

Worked good for a while but just slowly got worse. Definitely clean it out often

Cleans good but with only 5 or so hours on it the wheels squeak.

I purchased this vacuum and it has great suction and picked up a lot of dog hair. BUT I have the way it randomly goes with zig- zagging. I felt it was missing areas . After a couple of weeks it just stopped working an would not charge. Returned 5 weeks after owning it.

Didn’t clean area efficient enough. Would vacuum randomly

My biggest problem with it is out of the box the sensors did not seem to be working properly. It keeps bumping into objects instead of avoiding them like my Deebot. The brushes are also slow to move so it doesn’t seem to pick up as much dirt as it should. Overall it’s been disappointing. The other brand performs much better.

It worked fine for the first week or so and then it said it got something stuck in its bumper. I took off everything i could including the bumper and i did not find anything stuck. The wordt part of it all is that now it does this horrible squeaking sound and we dont know how to fix it.

This product is great, just wish that is was alittle bigger

Not sure why, but after only owning for about 5 months, my history says I’ve used it 30 times, the motor stopped suctioning. I regularly clean everything out, not sure what went wrong.. I YouTubed the error code and did everything I could do. I am curious to see if shark will back me up and replace the broken motor.

This model is decent for small spaces like an apartment. It can pretty much run by itself. The only human interaction required is to empty the dust bin. The connection through Alexa works well. Simply ask Shark to start cleaning and the vacuum does it’s thing. Cleaning wise, it picks up most dust, dirt, hair, and crumbs. The only frustrating part of the cleaning process is that it has no logic. It just blindly cleans. Some areas will be vacuumed five times while others might be once or occasionally missed. I wish I had the next model up with the ability to know what room it is in. For a bigger home, this would be a necessity because a lot more will probably be missed. Two additional frustrations I have are that it must be used at least every other day or it loses the WiFi connection. The other is that when it is time to return to the dock, it struggles. For some reason, it is more attracted to the homing signal bouncing off other objects than the signal coming from the base. It tries to park itself under the ottoman instead of going to the base in the opposite direction. I moved the base to a different location and it works slightly better. In the long run, it works, it cleans, and I would recommend it for a tech savvy person in a small apartment. For anything else, go for the better model.

The vacuum worked ok but missed many areas of the home. It also completely stopped working with in a year of owning. Have tried everything they recommended but still cannot get it to work. Would not recommend.

No what I thought but it works good , not problems

A friend suggested this brand but i got a cheaper model than she did. It stopped working with the app a little less than a month after purchase but that didn't bother me. Then about 8 months in the vacuum started giving me trouble. It's gotten much louder over time and only works if i shake or kick it enough times. Very unhappy i spent $150 on something that didn't make it a full year problem free.

Total garbage... 3 days out of warranty and it just implodes.. loved it in the beginning but it should have lasted more than 8 months! BB customer service completely unhelpful