Customer Ratings & Reviews

Hi John.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Outdoor Cam(Formerly known as the Ring Stick Up Cam)! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Tommyvick.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences. We nvite you to reach out to our community today.

Thank you,
Melissa from Ring.

Hi ElizabethR. Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Stick Up Cam to notify you of meaningful motion events so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. Stick Up Cam (2nd Gen) features advanced motion detection, 1080p full HD resolution, night vision, two-way audio, HD video recording, and a wide viewing angle. Delayed notifications are usually signal-related. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. It’s also important for your phone to have a good internet connection, otherwise notifications could be delayed.
We have included the steps here for checking your device's signal strength:
Tap menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device that you want to check.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, red colors are indicators of your device connection. Green is good, red is poor.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Toothbrush.

Thank you for taking the time to share your experience with us. We understand the importance of having yout device record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options.

The key features of the Ring Stick Up Cam are listed here:
Two-Way Talk and Noise Cancellation
Flexible Power Options: Battery, Plug-in, or Solar
1080p HD Video & Color Night Vision
Remote-activated siren
2.4GHz Wifi Connectivity

Motion Zones allow you to select a specific area that you want your Ring cam to cover and greatly increase the effectiveness of your Ring device. Visit the Ring app and select the device you'd like to configure the motion detection settings for and then tap Motion Settings. Tap on the zones that you'd like to receive alerts for, then adjust the slider. Make sure that the zones you'd like enabled turn blue and say 'On' before clicking Save. When selecting your motion zones, note the potential paths people take to approach and reselect your motion zones to exclude areas where you very rarely see people such as behind locked gates, hedges, or walls.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.