Customer Ratings & Reviews

Hi KimB.
Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options.
Key Features of the Stick Up Cam include:
*Two-Way Talk and Noise Cancellation
*Flexible Power Options: Battery, Plug-in, or Solar
*1080p HD Video & Color Night Vision
*Remote-activated siren
*2.4GHz Wifi Connectivity

We recommend following these steps to set up your Ring Stick Up Cam in the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Set Up a Device.
Tap Security Cameras.
Tap the blue I’m Ready to Scan button.
Use your mobile device’s camera to scan the QR code on the device’s packaging.
When a green square and a pop-up with your device image appear, the code has been recognized.
Enter the location where your Ring Stick Up Cam is being set up.
If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location.
Give your camera a name.
You can proceed with the device’s default name or give it a custom name.
Connect your doorbell to Ring.
iOS: Tap Join when the Ring app asks to join the Ring wifi network.
Android: If your device does not automatically connect to the Ring wifi network:
Exit the Ring app.
Go to your mobile device’s Settings.
Tap wifi.
Select either Ring- or Ring Setup.
Once connected, close your Settings app and return to the Ring app.
Tap Continue in the app when the blue light stops flashing.
Connect to your preferred wifi network.
Once your device automatically finalizes the setup process, it will be ready to use.
Our support team is available 24/7 if you have any questions or need further assistance getting your device set up.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello Rich,

We completely understand the relevance of having your home security up and running at optimal use. No need to worry, you have us here today and we'll make sure we get you up and running in no time.

The more events captured by your Ring Stick Up Cam, the more your battery is used to power the live HD Video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In addition, the battery is also drained each time you use the Live View to look or speak through your camera. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, adjust the motion frequency to best fit your needs, or adjust the direction of your Ring device.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hello LuisM.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

It sounds like you are concerned with the need for the Ring Home Plan subscription. At Ring, we work hard to be completely transparent in both our products, and the optional services in which we provide. The Ring Home Plan is mentioned on our Ring packaging, on our website, and in the welcome email you received upon setting up your device. Your Ring products provide their standard features (real-time notifications, live view, and two-way talk) without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who want them.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hello JC025,

Thank you for detailing the installation location of your Ring Indoor Cam. When placed in an ideal location, this device will provide you with accurate motion detection. We understand your concern and are here to help.

This Ring device uses PIR (Passive Infrared) motion detection. Since PIR looks for heat sources, glass will prevent it from detecting motion. You can learn more here: https://support.ring.com/hc/en-us/articles/360022650691-Motion-Detection-in-Ring-Battery-Devices

However, Ring does offer a Ring Stick Up Camera - Elite, which can detect motion past glass. Please reach us directly, so we can discuss this in more detail and help find a solution.

Regards,
Marlom at Ring

Hi ArnieJ.

Thank you for taking the time to share your experience with us. We understand how critical it is for your Ring Stick Up Cam to notify you of meaningful motion events. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as intended in regards to alerts. To enable and customize your "Motion Alerts" when your camera detects motion, follow these steps in the Ring app:

Open the Ring app and tap the menu (☰) in the top left corner.
Tap "Devices," then select the relevant device.
At the top of the screen, you can toggle the following on or off:
Motion Detection
Motion Alerts
Motion Warning (if your device has the feature)

If you're having issues getting notifications, make sure you're connected to wifi and that your mobile device settings are set to allow notifications from Ring. Reboot your Ring device. Turn your mobile device completely off and back on again. Make sure Do Not Disturb is off in your mobile device's settings.

We invite you to reach out to our community if any additional information is needed regarding your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Amilia from Ring.

Hi ArminP.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Stick Up Cam is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. While subscribed to one of our Protect Plans, it allows you to access videos of every ring, motion, and live view event. Your Ring products provide their standard features (instant alerts, live view, and two-way talk) without any subscription. Ring Protect Plans simply offer downloading and sharing video capabilities, for those who want them.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi GreatEasytoUseMealPrep.

Thank you for taking the time to share your experience with us.

We are saddened to hear that your Ring Stick Up Cam did not arrive from the retailer in the condition it was intended to. As a consumer, you expect to receive a brand new device when that is what you order. It is vital that your device arrives in optimal condition. This ensures you are provided with the peace of mind in your home security that you purchased it for.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi MommyDearest619. Being able to rely on your Stick Up Cam to keep an eye on your home is an important concern and I'd be happy to offer some help. Frequently disconnecting from the wifi is likely due to the wifi connection that your Stick Up Cam is receiving, but there are various different troubleshooting steps you can try to resolve this. I'd recommend reviewing the information in this Help Center article: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength. If the steps presented in that article don't work, search the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hello John,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance. Ring Windows and Mac and desktop apps are no longer receiving updates for new devices and features. Unsupported devices and features for Windows and Mac include but are not limited to the following:

Video Doorbell Wired
Ring Video Doorbell Pro 2
Ring Video Doorbell 4
Video end-to-end encryption
Amazon account linking
Geofence

Please note that while certain features and products are no longer supported by the desktop apps, the apps will continue to receive critical security and bug updates.

While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every ring, motion, and live view event for up to 60 days (US). You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the Live View feature.

Let's connect today to address this and any other concerns you may have. Would you please reach out to us so we can improve your overall Ring experience?

Thank you,
Antonio from Ring