Customer Ratings & Reviews
- Model:
- AZ2002
- |
- SKU:
- 6421814
Customer reviews
Rating 4.6 out of 5 stars with 2046 reviews
(2,046 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Vertex DuoClean PowerFin Upright Vacuum's exceptional suction and ease of use. Many are pleased with its carpet cleaning abilities and overall performance. However, some customers have expressed concerns about the vacuum's weight, while others feel the dustbin size could be improved.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Powerful Cleaning, Just a Bit Heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark Vertex DuoClean PowerFin Upright Vacuum is an absolute powerhouse! The suction is incredibly strong, and it easily picks up pet hair, dirt, and debris from both carpets and hard floors. The DuoClean and PowerFin technology really make a difference, everything feels cleaner after just one pass. I also love the Powered Lift-Away feature, which makes it easy to clean under furniture and above-floor areas. The self-cleaning brushroll is a game changer. No more cutting tangled hair! The vacuum feels high-quality and looks beautiful in the rose gold finish. The only drawback is the weight. It’s a bit on the heavy side, especially when moving it up and down stairs or doing longer cleaning sessions. However, the excellent cleaning performance more than makes up for it. Overall, it’s a fantastic vacuum for anyone looking for deep cleaning power and advanced features—just be prepared for a little arm workout!
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
It’s a sucker … lol
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, I loved that I needed no tools to assemble this unit. Everything was just snap into place. I didn’t read anywhere but the unit is almost “self propelling”. The effort to push forward is minimal. The unit does most of the work. I like the blade design so that it’s self cleaning and no hair to get tangled up. The dust container capacity is on the smaller side but it forces to you empty it :)
I would recommend this to a friend - Cons mentioned:Weight
Rated 5 out of 5 stars
Best pet vacuum ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best vacuum ive ever owned! If you have pets this vacuum is for you! I love all the attachments and how good it gets the animal hair up. Even my shaggy rug, this vacuum works so good! Its a little awkward to get use to using at first because the block front is a bit heavier that some of the cordless vacs but since it works so good, I am willing to forfeit that for how awesome this vacuum is!
I would recommend this to a friend - Pros mentioned:Carpet cleaning
Rated 5 out of 5 stars
Sword
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have one of this on my house and vacuum really good
I would recommend this to a friend - Pros mentioned:Power, Suction
Rated 3 out of 5 stars
Suction is good, but it is very hard to deal with
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The suction on this vacuum is great, but it is very hard to deal with as far as cleaning goes. It does not maneuver very well. The suction is so strong that area rugs. It sucks up and completely stops. You have to turn the vacuum off and back on to get it started again, even with the rug rotator going I have two extra large muddy mats, which is a shag consistency. It does not vacuum that very well at all it still leaves a lot of dirt in between the rug fibers. I would not buy this vacuum again.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Amanda,
Thank you for sharing your experience with the Shark Vertex DuoClean Upright Vacuum. We're glad to hear you're impressed with its suction power, though we’re sorry it’s been difficult to maneuver and that it’s not performing as expected on area rugs and shag-style mats.
Your detailed feedback is truly helpful and has been shared with our product team. We’d like to assist with optimizing the vacuum for your home setup or discuss alternative options better suited to thick rugs and high-pile surfaces. Please contact us at 1-855-427-5127—we're here to help.
Kind regards,
Shark Clean
- Pros mentioned:Power, Suction
Rated 3 out of 5 stars
It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have given this vacuum since November. I like but don’t love it . We have cats and dogs and it does well with carpet , tile and cat litter . Empties ok and filter is always dirty . It stopped working recently and cooled off then was fine . It tips over easy when using attachment . Small pieces don’t stay on well and hose is not long at all for high places . I had a Dyson animal and don’t love the suction but liked the attachments. This is much lighter and has good suction but isn’t as easy to use . Falls over alot . Won’t get again and not worth the money
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Leah,
Thank you for taking the time to share your experience with the Shark Vertex DuoClean PowerFins Upright Vacuum. We’re glad to hear that the suction performance and ability to handle pet messes on various surfaces have met your needs—but we're sorry to hear it hasn’t fully lived up to your expectations overall.
We understand how important stability, longer hose reach, and easy usability are, especially when cleaning high or awkward areas. Your feedback about the vacuum tipping over and the smaller attachments not staying in place is incredibly helpful and will be shared with our product development team.
If your vacuum has recently stopped working and needs further support, we’d be happy to look into this for you. Please don’t hesitate to reach out to us at 1-855-427-5127—we’re here to help ensure you get the most out of your Shark.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best vacuum I've had hands down! Works well for a house full of long hair and pet hair!
I would recommend this to a friend - Pros mentioned:Power
Rated 5 out of 5 stars
Amazin Vacuum for a house with Pets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing vacuum - very powerful and picks up the pet hair in our home so well! We have 5 dogs and 2 cats. Very impressed and happy with this purchase.
I would recommend this to a friend - Pros mentioned:Power
Rated 5 out of 5 stars
Great vacuum for taking care of dog hair.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t get hair clogged in it. Great for pet hair I have 4 dogs & this does incredible getting the hair picked up. The power this vacuum has is top notch can’t recommend enough.
I would recommend this to a friend - Pros mentioned:Power, Suction
Rated 5 out of 5 stars
The best vacuum. 100% recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum has incredible suction. I’ve used different brands, and I’m convinced this one is the best.
I would recommend this to a friend - Pros mentioned:SuctionCons mentioned:Weight
Rated 5 out of 5 stars
Great vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I chose this vacuum cleaner. Previously had a shark navigator and liked that one so much decided to up grade. The only thing is it is a little heavy, but my other one kept falling over, it was so light. There is an adjustment that controls the suction and that makes it easier to use. There is a feature that I think needs improving. When throw rug or something accidentally gets sucked up a red light goes on. It is on the right side bottom and can’t see it. I am ok with it but some one like a husband who doesn’t pay attention and is just wanting to get done, doesn’t notice the light and that can harm the vacuum cleaner. He doesn’t like to be reminded, but don’t want my vacuum ruined.
I would recommend this to a friend - Pros mentioned:Carpet cleaningCons mentioned:Weight
Rated 4 out of 5 stars
Roller short problem?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little early for a final judgement but this vacuum cleaner seems quote good. It's a bit too heavy for smaller individuals. I've noticed the roller sometimes stops working in the middle of a job. I have to turn it off and then back on the restore that function. Not sure why. At this point, it's merely annoying. If it keeps up, this may be a short and I'll need to swap it for a new one. I'm very happy overall with the performance of this item. Saving the 5th star only due to roller function.
I would recommend this to a friend - Pros mentioned:PowerCons mentioned:Weight
Rated 5 out of 5 stars
WOW
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shark is always you get what you pay for, this vacuum??? AMAZING. Its a bit heavier than i thought it would be but most certainly makes up for my only dislike with how powerful this vacuum is. I knew it would be a great vacuum but i did not know it would be *this* great. I did one pass in my living room and i swear it pulled up stuff from 1978. You wouldn’t know i had cats with this bad boy unless you saw them. Absolutely amazing. 10/10
I would recommend this to a friend - Cons mentioned:Weight
Rated 5 out of 5 stars
Very nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better then I expected only down side of it is when you put it in lift away it can be heavy to the point its annoying to carry
I would recommend this to a friend - Pros mentioned:Ease of use, SuctionCons mentioned:Weight
Rated 5 out of 5 stars
Great vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great suction. Easy to use. A little on the heavier side. Love the versatility. I have a toddler and 3 indoor cats. It tackles it all.
I would recommend this to a friend - Pros mentioned:Power, Suction
Rated 5 out of 5 stars
Sweeper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sweeper with good suction power. Hose could be a little longer.
I would recommend this to a friend Rated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is amazing, I had a shark wandvac that worked great too but once I used this vacuum it picked up dirty we didn’t even know was there. It works wonders on hard flooring and rugs. It has 3 settings for different floor types and it lets you know with a green or red light if you should change the setting to your flooring type you’re using it on. The different attachments help as well, it picks up everything on the couch and other harder areas to clean.
I would recommend this to a friend- Pros mentioned:Carpet cleaning, Ease of use, Suction
Rated 4 out of 5 stars
Great vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing vaccum. The suction is incredible and the dual rollers on the bottom of the vaccum work so great. It feels like it's self-propelled. Picks up crumbs great from both carpet and wood/ceramic tile.
I would recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
The Golden Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After many hours spent researching the difference between the shark models and other competing brands, we decided to purchase this from BestBuy for half-off during black Friday. It was the best decision ever. This vacuum has a strong suction picking up literally everything in one pass, getting corners of the wall or low furniture super easy. There is a slight forward pull when the canister is detached, but I find that beneficial in reducing my efforts in hard to reach places (the work is only in backward pull). It is super maneuverable and light-weight. I really enjoy all the buttons being right at your fingers or within reaching distance. The best thing about this product is that NONE of my hair gets tangled in the brush at the bottom. Absolutely zero. My only caveat is that I wished the extension cord was just a few feet longer.. or maybe making the canister taller so that it could be a little slimmer which would reduce having to bend lower if you're trying to reach under the table but are too lazy to detach the canister (I'm 5'2). Just my preference though, I still rate this a 5/5 and have been a long-time loyal customer to both BestBuy and to Shark.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
All Purpose Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the Shark brand. This is our second and performance is great and very easy to maintain. It is a very versatile design to easily come apart and put back together to get the harder to get to spots or make the vacuum lighter to clean furniture and other surfaces.
I would recommend this to a friend



















