Customer Ratings & Reviews
- Model:
- AZ2002
- |
- SKU:
- 6421814
Customer reviews
Rating 4.6 out of 5 stars with 2044 reviews
(2,044 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Vertex DuoClean PowerFin Upright Vacuum's exceptional suction and ease of use. Many are pleased with its carpet cleaning abilities and overall performance. However, some customers have expressed concerns about the vacuum's weight, while others feel the dustbin size could be improved.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Worked great for less than three months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have loved this vacuum cleaner. I bought it less than three months ago, and it has worked great for our tile floors and also carpet bedrooms. We have dogs and have to have a great vacuum cleaner that works well. But suddenly it will not power on.. haven’t even had it 90 days. It’s way too expensive to be going out this soon!
No, I would not recommend this to a friend- Pros mentioned:Suction
Rated 4 out of 5 stars
shark vertex really has suction
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.new shark is real good , suction power is amazing. roller set uo up is different than old still roller but works good
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 1 out of 5 stars
Bad Vacuum
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum didn't work for me, I think it was second hand because two months after purchasing it, it was ruined and best buy doesn't want to change it. I don't recommend it and I bought others that were cheaper and last longer.
No, I would not recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
No More Dust Bunnies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the suction power and the way it maneuvers under the bed.
I would recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
Potent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really potent. I hope this vacuum last for a long time.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best of the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum move ever purchased. Works well and easy to use
I would recommend this to a friend Rated 3 out of 5 stars
Rolls are not improvement
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t care for the rollers. My previous shark was a much better cleaner
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - Vertex DuoClean PowerFin Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
BIG MISTAKE WILL NOT BUY FROM BEAT BUY AGAIN
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BIG MISTAKE, I purchased this vacuum Nov 29,2022 on this website. I have had problems with it from the moment the warranty expired. It was very pricey for me and it is worthless. I do not recommend buying on this website as the warranty is not going to help you the moment it’s expired. The vacuum obviously has an electrical issue, it turns off over and over while using, at times impossible to get it to switch on at all.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi ChristiaM,
Thank you for taking the time to share your feedback about the Shark Vertex DuoClean Vacuum. We’re truly sorry to hear about the challenges you’ve experienced with your vacuum, particularly with it shutting off and being difficult to turn back on. We understand how frustrating this can be, especially given the investment you made in the product.
While the warranty has expired, we’d still like to help troubleshoot the issue or explore potential solutions. Electrical concerns like this may stem from overheating or other factors, and our Customer Service team can assist in diagnosing the problem. Please reach out to us at 1-855-427-5127, and we’ll do our best to support you.
We appreciate your feedback as it helps us improve, and we hope to find a resolution that restores your confidence in Shark products.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very good vacuum except when pulled apart to use the canister, the hose is extremely short and awkward . It needs an extension wand, hard on the back
I would recommend this to a friendRated 5 out of 5 stars
Outstanding, performs beyond expectation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little bulky but perfoms better than our Dyson.
I would recommend this to a friend- Pros mentioned:Suction
Rated 5 out of 5 stars
Great vacumn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Great suction and mobility. Easy to use
I would recommend this to a friend Rated 2 out of 5 stars
Had high hopes...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum worked quite well at first. Now it seems to struggle with picking up most things on the carpet. The front roller collects too much hair and drops it in big globs on the floor. Unfortunately I missed the return date but I will definitely be replacing this and purchasing a different brand for my needs.
No, I would not recommend this to a friend- Pros mentioned:Carpet cleaning
Rated 5 out of 5 stars
Powerful tool
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I saw it was cleaning my carpet neatly! Recomended
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Quality vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sark vacuum picks up great! Love the ease of changing settings from hardwood floors to carpet
I would recommend this to a friend Rated 3 out of 5 stars
Stopped working fast!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased one and within two weeks it stopped turning on. Had to replace it. So far so good but I’m a bit traumatized from the first ordeal.
I would recommend this to a friend- Cons mentioned:Weight
Rated 2 out of 5 stars
Too Heavy. Hard to Maneuver.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very heavy. Hard to maneuver. Just too big and heavy. Wish I had not purchased this vacuum.
No, I would not recommend this to a friend - Pros mentioned:Suction
Rated 4 out of 5 stars
powerful suction
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very powerful suction. I wish it was easier to clean.
I would recommend this to a friend Rated 3 out of 5 stars
Pass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started out great in the beginning But then died in just a few months
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Beats a dyson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy. Thanks for demonstratuon in srore. Works well
I would recommend this to a friend Rated 1 out of 5 stars
Buyer beware with the Shark Vertex
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum Feb 15th 2021 and used it one time. It was amazing the first time, picked up so much more that my Dyson ball, to be fair my Dyson was 11 years old, but the Shark Wertex was incredible. Turned it on the second time and it was dead. There was no suction, and the wand would not work when disconnected from the machine. I called up Shark and they said to return it or I could mail to them and in 2-10 business days after they receive, I would get a new one. Customer service was good, but how could you not be after one use and one week of ownership. I will give them one more shot if they have this in stock at best buy when I return. If they do not have it in stock, back to Dyson I go. Quality is horrible, but the product was great the one time it worked. Buyer beware.
No, I would not recommend this to a friend