Customer Ratings & Reviews

After using it couple times it’s not working anymore

Currently, I have a much older upright as well as a high end cordless vac. I was looking to replace my heavy upright with something lighter but still want the power of an upright. I could have simply used my cordless vac since it claims it's as strong as an upright, but it's not. After researching, the Shark Vertex seemed to be the sweet spot in between and I decided to try it. First impressions: • Seems relatively compact and not too heavy • Build quality seems high • Color is a little off-putting for me; rose gold accents aren't my thing • Nice selection of accessories/attachments • Very easy to assemble • Versatile lift-off configurations After getting it all put together, which took about 5 minutes max, I tested it out. I used it on carpet, wood floors and area rugs. The lit powered brush head pivots as you push it and it can swivel around objects quite easily. The new Powerfins on the brush roller seem to do a nice job keeping the brush in contact with all three surfaces and really did a great job sweeping up the carpet fibers to release deep dirt. I had just vacuumed the day before with my cordless and the Shark Vertex still picked up quite a bit of dirt. I was very surprised. It felt like an upright and was quite powerful. Shark says that the Vertex is the most powerful of all their vacuums. After floor cleaning, I went straight to the stairs. The lift off function is amazing and the handle placement makes it very easy to hold. With a simple click, the vacuum body detaches from the wand connected to the powerhead brush, which I removed and replaced with the included smaller air driven tangle-free brush head. Cleaning the stairs was super easy and fast. I've really been wanting a more powerful vacuum that makes stair cleaning simple. The Vertex did that. I also used the powered lift off configuration while vacuuming the carpet but I found it was a little awkward. The powered brush head seemed to run away from me while using and it never stayed flush to the carpet but kept lifting off the floor. I guess the brush head isn't heavy enough to keep it firmly in contact with the floor. Last but not least, I used the non powered lift off configuration where I used the attachments at the end of the wand. I cleaned air vents high and low as well as curtains. It was super easy and it worked very well. It definitely felt more powerful than my existing cordless. Emptying the bin was super simple. Just detach the bin and hold over the trash can. Push a small latch button on the bottom of the dustbin and it empties via gravity. It's a pretty common way of emptying vacuums these days–no bags. There are a couple pre-filters you can clean, and I recommend doing so. They get dirty pretty fast. There's also a HEPA filter so that the dust is sealed and nothing is blown out during use. Storage was simple. I clicked it all back together and wound the cord up on the built in cord holders. It's pretty compact and fits nicely in a small closet. My only criticisms of the Vertex are: • No brush roll off option. It lifted my area rugs off the wood floors. • I wish the color scheme was a bit more neutral. • No bending/hinge point on the wand. It won't bend like previous models for cleaning under objects. • As I mentioned earlier, the powered lift off function using the powered brush head was awkward. The back of it kept lifting off the floor. • The included mini powered brush head ( what I used on the stairs) was only air powered. Would have been much better if it was motor driven instead. Overall, I was quite impressed with the new Vertex. It was powerful and the new Powefins seemed to do a great job getting deep into the carpet fibers. The Vertex is compact and very versatile with the powered and non-powered lift off configurations. It fit right in between my heavy old upright and less powerful cordless vac and I'm very I chose it. Plus, the 5 year warranty is great for future peace of mind.

My husband had to take it apart so I could use it and I still can't the hose is too stiff and isn't flexible at all I wish I could take it back but I think it's been too long we were so busy for CHRISTMAS I didn't have a chance and I didn't use it too clean with cause it was so heavy

Seriously this vaccum and the apex worst shark value vaccums ive ever bought. Each returned after a couple of uses

Purchased this vacuum Dec. 20th and it doesn't work Jan 22. Now it's no longer returnable. Disappointed!

Used once and no longer has power. Cleaned one room emptied and moved to another room.

Really disappointed- less then 6 months old and it stopped working

Not something I would recommend as it was not as good as advertised.

Hose part got stuck into the brush and cannot remove it

This is my decond vacuum. And it again has stopped working. Please help.

This is the best vacuum cleaner I have ever owned. Way better than the Dyson I had and very simple to use. Shark has taken several lessons learned over the years and incorporated them in this model. The filter is larger, flat and easy to clean. The power button is on the handle where it's needed, and the rotor brushes are designed to accumulate less debris on them while propelling larger pieces of dirt into the vacuum. All in all an excellent product. The only improvement i would ask for is a round brush. Rectangular brushes are not as versatile for getting into areas. Offer a round brush accessory and I'll buy it shark!

My wife and I have owned six or more upright vacuum cleaners (as well as three or four shop vacs) over the past 35 years, and none of them were in the same league as the Shark Vertex upright we purchased at Best Buy at the beginning of this month (December, 2023). They were all highly rated according to our research, and good brands such as Eureka--The Boss, Kirby, and Panasonic. None of them was as powerful, as lightweight, or as convenient as this Shark Vertex. It's lightweight, extremely well thought out, and it's the most powerful vacuum cleaner we've ever owned. It's a truly amazing piece of equipment.

This vacuum is the ideal vacuum for a house of shedding dogs, it’s powerful, easy to clean and it’s so easy to breakdown and put back together. I even break it down and use it in the car when I take the dogs on car rides. It’s is the ultimate tool for everything from hard floors, carpets and even upholstery comes with a decent amount of tools but Shark even has more to add to your collection. I have two 4 year old pit bulls and they shed every second of the day but this thing keeps up with the bulk.

I have owned one Shark vacuum previous to this one and that one did not disappoint. I knew this model would have me feeling the same. For those looking for a new vacuum I’d definitely recommend a Shark. You see I used to not care about vacuuming until I purchased my own home. I used to own the cheapest vacuum I could purchase and that was it. Now having tried this Shark line of vacuums I now know the difference. It’s easy to set up out of the box anyone can do it. It has powerful suction which leads to cleaner carpets. It is really smooth and the vacuum head sits low allowing easy maneuvering under and around furniture. It comes with 3 attachments for your cleaning needs. You can detach the main unit from the base and move it as you need. Easy to empty canister that you can just place over the trash and empty with the push of a button. It has led headlights that are pretty bright that allow you to see in dark areas. Overall this vacuum is a great tool to have around the house.

This is honestly the best vacuum I've ever owned. We own 3 cats and our house is carpeted. The vacuum picks up so much fur, litter, dust, hair, and dirt! With our older, retired vacuum, my boyfriend had to take it apart at least once every 3 months to refresh it. He had to take it a part to get rid of all of the hair stuck on the brush basically. With this vacuum, we hadn't had to do it nor worry about it. It's super easy to clean and there are so many different attachments to clean different things!!

I ordered this Vacuum based on reviews. Yesterday, it arrived! I didn’t pay for an “open box!” The box is Torn, Taped and abused. 2 yrs ago i had a radical Mastectomy. I needed a laptop, purchased onlne. I was too sick to pick it up. I called & cancelled it. I was so sick w/dr appts. & treatments. An Employee, Claimed the laptop. They charged my acct. They’ve refused to reimburse me!!!

This vacuum was easy to assemble and did not require any extra tools. We really enjoy the powered lift-away feature. It made vacuuming under the furniture and beds very easy. The controls to switch between high carpet and bare floor being on the handle is a nice touch. When using the handle and hose the vacuum is well balanced and did not tip over easily. The brush roll on the bare floor did an excellent job with helping to suck up small crumbs and dust. I also enjoy the LED lights on the front. To compare the suction we used our older shark model on our carpet and then ran this new more powerful shark and it was able to pick up a significant amount even after it had been previously vacuumed. We have been very happy/satisfied with our previous Shark branded vacuums and this one raises the bar BIG TIME! Highly recommend this for all surfaces and does a great job making sure to get everything on the first pass.

Less than two years old and the front bar stopped working making it useless for hard floors. It just started pushing things around. Tried calling shark to see if there was a warranty fix and was told it would cost almost $100 to fix. We have multiple vacuums so this was used two to three times a month. Not acceptable for a vacuum at this price point.

Shark has been making some top notch vacuums for awhile now, and this one is no different. Easy to use on thick carpet/low carpet, and hardwood floors, the suction is great on all surfaces, and the dustbin is larger than my previous Shark vacuum was. It has a self cleaning brush roll so it shouldn't get loaded up with hair quickly, and thats a good thing in a house with dogs and women with long hair. Easy to assemble, easy to clean, the lift off feature is very nice, and the powerful LED lights make it easy to see things in darker rooms. All in all, another great vacuum from Shark, and they certainly have become a leader in vacuum technology over the last few years, and this unit is just a further refinement of their previous models. Reasonably priced versus some of the other competitors, you wont be disappointed if you choose this unit!

I purchased in store so doesn't show as a verified purchase. I have used Shark Vacs for a long time. We purchased this one because we are in a new house with medium dark hardwood floors and medium brown very thick carpet. We have a white long hair indoor dog and she leaves lots of hair. This vac picks it up great, no hair wrap on the rollers and is easily adjusted for different floors on the handle. Was easy to assemble, Maneuvers very well.