Customer Ratings & Reviews
- Model:
- C11CH67201
- SKU:
- 6426725
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the WorkForce Pro WF-7840 printer's print quality, ease of use, and overall performance. Many appreciate the convenience of the dual paper trays and the quick setup process. However, some customers have noted the printer's considerable size and occasional connectivity issues. A few have also mentioned its weight as a minor drawback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Total garbage; never connects or prints. Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage just like all Epson products I have owned. Always had connection issues and left print jobs in terminal loop doing nothing. Brought this back in less than 5 days.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Erik, thank you for taking the time to write this review. We're so sorry for the issues that you had encountered with the WF-7840 printer. Your feedback is important to us, and we'll forward this information to the relevant departments as we're always looking to improve future Epson products. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT.
Sincerely, Sam - The Epson Team.
- Pros mentioned:Ease of use
Silly design fault.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well priced, easy to use printer. I’m only giving this printer two stars because it doesn’t come with a 13 x 19” paper tray like its predecessor.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Happy, we appreciate your feedback on the WF-7840 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
- Pros mentioned:Ease of use
Great printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent printer. Love it!! Easy to use, setup and looks great
I would recommend this to a friend Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started off fantastic then after 2 months it had hardware failure
I would recommend this to a friendBrand response from Epson
Posted .Hello Fair, we're sorry to hear about the hardware failure on the WF-7840 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
If you BUY this BUY INK at TIME of purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not very clear when purchasing that they are only giving enough ink for you to initiate the machine. Epson right of the bat after 2 days of having the starter ink in is requiring you to purchase new ink. This is crazy. If you are only going to give start up ink let people know so they don't wonder why the printer is not printing after 2 days. Machine completely locks all printing until new cartridges are installed. 0 out of 5 Stars. Provide a standard 1 time use of ink avg. 30 days or more and not just 2 day time lock and this would have been a different review.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear Valued Customer, the ink cartridges included with the Epson WF-7840 are designed for initial setup only and most of this ink is used to charge the ink delivery system. Additionally, you can continue to print temporarily with black ink when a color ink cartridge has been expended. For more information, refer to the FAQ at www.epson.com/faq/SPT_C11CH67201~faq-00007e5-wf7820_7840. If you need further assistance, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby - The Epson Team.
Worst printer I have ever owned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this printer 7 months - I have uninstalled and reinstalled the drivers (at Epson tech support's recommendation) multiple times and the issues are resolved for a few weeks, or as of today - it was resolved for 2 days. Weekly maintenance is required - cleaning print head/nozzles, re-alignment, etc. Waste of paper and ink. Epson customer service is awful - long hold times and "techs" that follow cues and have no idea how to deal with an issue. Glad Best Buy is helping me turn around this really poor choice I made!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Pj531, we're sorry to hear about your disappointing experience with the WF-7840 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your Workforce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
- Pros mentioned:Print quality
Workforce printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer n price a little more than expected.
I would recommend this to a friend Epson WorkForce Pro WF-740 Software Not Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was nothing wrong with the service at Best Buy. What I did have an issue with was the printer itself. Epson has a real problem with their software and continual updates. It doesn't work
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello LJ2022, we're sorry to hear about your disappointing experience with the WF-7840 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information to address most problems, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need any assistance.
Sincerely, Sam - The Epson Team.
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m disappointed that my printer isn’t bluetooth friendly
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about your disappointing experience with the Bluetooth on the WF-7840 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
First one was a failure, the second…?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer experienced a complete failure two weeks after purchase, would not boot up or initialize.. Epson had us return it directly to them and they replaced it with a refurbished one. Waiting to see if it will hold up.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Epson7840, we're sorry to hear about the disappointing experience you had with the WF-7840 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Additionally, Epson provides useful information to help address most issues, including FAQs and self-help tools, on the product support website at www.epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. If you need further assistance, please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Sam - The Epson Team.
Don't buy this printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another Epson printer, this thing has been nothing but trouble. It wont stay connected to our wifi, i have issues printing from my phone. We have excellent gig speed wifi from Comcast and I'm using a Galaxy S23, so i shouldnt be having these problems. I may not be the tech savviest person on here, but i know enough. It doesnt matter if I update the printer or reset it, there are still problems printing. Don't buy this printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Jefb, we apologize for the disappointing experience you’ve encountered with your Epson printer's wireless connection. Your WF-7840 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Dylan – The Epson Team.
It purrs, but it's all show.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has some good bells and whistles, but the print speed on simply black and white is far too slow for this price tag. I will be returning this printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Michael, we appreciate your feedback on the WF-7840 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need further assistance.
Sincerely, Sam - The Epson Team
Really. Wide format and ridiculous cartridges.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tiny, expensive ink cartridges. Otherwise, nice machine.
No, I would not recommend this to a friendDO NOT UPDATE FIRMWARE!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT UPDATE FIRMWARE if you plan on buying 3rd party ink. Each firmware update prevents 3rd party ink and you will be forced to purchase EPSON branded ink.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello TimE, Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes, and to ensure your printer functions as designed. Your WF-7840 was designed to work only with genuine Epson ink cartridges, therefore some updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. If we can help with anything else, please reach out to our Epson Support Team at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Epson WF-7840
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printing is fine, however we've only had it hooked up a week and two springs have popped off and we're not sure where they go. We had to replace the first one within 30 days of purchase so this is our second one.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello GCIinc, we're sorry to hear about your disappointing experience with the WF-7840 printer. Epson considers all feedback to improve the performance and quality of our products. Your EcoTank printer includes free lifetime technical support. If we can help optimize your print settings for more efficient ink consumption or assist with anything else, our support team can be reached by phone at (562) 276-4382. Our support hours are between 7 am - 4 pm (PT), Monday - Friday.
Sincerely, Sam - The Epson Team.
very upset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only print 5 times after I purchased and now it doesn't work. It's hard to get in touch with costumer services they won't help at all. I got an error code 100005 and now my printer doesn't work at all.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi CrucelynH, we are sorry to hear you are having issues with your Epson printer. Your WF-7840 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
No Ink
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware the ink cartridges it comes with only work for the installation setup. You need to buy ink if you want to print. It would have been nice if they informed people of this so you could be prepared. For that reason it gets one star.
No, I would not recommend this to a friendVery Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only got 20 pages before the cyan stopped printing. I tried so many print head cleanings. Spent money on different ink cartridges. Nothing worked. Couldn't contact Epson. No humans were available by phone so I sent an email that was never responded to. I ended up returning it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi NancyM, we’re sorry to hear you’re having issues with your Epson WF-7840. Your product includes a 1-year limited warranty and free lifetime tech support. The Epson Advanced Support Team would be happy to help get your printer set up and resolve any issues. Please call us at 1-800-241-5794 between 7 a.m. – 4 p.m. (PT), Monday – Friday. Sincerely, Joseph – The Epson Team.
I’d sell it in an instant, may even give it away.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No manual comes with it. On line manual worthless to search for issues/ how to items. Controls and settings NOT intuitive , some can’t even be found. If it wasn’t 6 days past return date I’d give it back, had to wait longer than 5 days to get resupply ink!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi MikeS, we appreciate your business and welcome the opportunity to assist you. If you're facing a specific issue, our Epson Support Team would be happy to help and can be reached at (562) 276-4382. Hours: Monday – Friday 7 a.m. – 4 p.m. (PT). We look forward to your call. Regards, Alissa A. – The Epson Team.
Lousy Printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only done about 50 copies and printer will not let me change the cartridges. The cartridge holder will not shift as it is to line up with the arrows at all when you open and the lid locks. When ordering had major delivery delay as well. No trouble shooting info for this problem cannot find anything online about it as well. Would not recommend this printer. Feel I wasted 300.00. Nice for Best Buy and Epson but not me.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Don65, we're sorry to hear you're having trouble with the Epson WF-7840. Your WorkForce printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. We would like to hear more about the cartridge holder issues you encountered. Please reach out to our support team for assistance by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. We look forward to hearing from you. Sincerely, Kevin - The Epson Team.