Customer Ratings & Reviews

Hi there, I hope your Video Doorbell has been working well for your back door! If you have any questions or need any help, you're welcome to ask other neighbors on the Ring Community https://community.ring.com/, our peer-to-peer forum. We also have various articles in our Help Center  https://support.ring.com/hc/en-us that may answer your questions. Best wishes, Ashley from Ring.

Hi Beatrice.

Thank you for sharing your concerns with us.

We understand the importance of having a device that works in all weather, and that can easily be transferred to a different owner if need be. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the Ring Video Doorbell (2nd Generation) is not working consistently in its current environment, and you want to transfer ownership to somebody else.

The Ring Video Doorbell (2nd Generation) is weather-resistant and can withstand temperatures ranging from -5 degrees F to 120 degrees F. Extremely cold weather has unfortunate effects on lithium-ion batteries, such as those used in Ring devices. As the temperature drops, these batteries begin to have trouble holding a charge, and if it gets cold enough, they'll stop working altogether. As a result, at certain temperatures, the batteries in your Ring device may run out of power faster than expected and may need to be recharged more often. Visit our support center for additional details on how cold weather impacts your device.

To release ownership of a Ring device if you're moving, gifting, or selling your Ring device, follow these steps:

1. Open the Ring app via iOS (Apple) or Android.
2. Tap the three lines (≡) on the top left corner of your Dashboard.
3. Tap devices.
4. Select the device you want to release from your ownership.
5. Tap Device Settings.
6. Tap General Settings.
7. Select "Remove this Device."

The device will be immediately available to a new owner. Complete this process individually for all devices that you want to release. We also recommend completing this process even if the device is still installed and left behind after a home sale.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. 

All the best,
Nicole from Ring.

Hi Issa.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Video Doorbell (2nd Gen.) capture all the correct motion events. The Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.

Hi AriannaM.

Thank you for taking the time to share your experience with us. Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Video Doorbell (2nd Gen.) capture all the correct motion events. The Ring Video Doorbell (2nd Gen.) was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to person detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/.

Thank you,
Melissa from Ring.

Hi Cecilia. Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Gen.) right away. The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not operating as expected. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.

Ring Video Doorbell (2nd Generation) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High speed internet is recommended. If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue.

Here are a few top reasons for poor connectivity:
Your Ring device may be too far from your wifi router
Your mobile device has a low signal or poor connection
Your home wifi connection is poor (or your internet service provider is experiencing high traffic.)
If your Ring device is far from your wifi router, it may be experiencing connection issues

To learn more about your device's signal strength, follow these steps:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the Ring device you would like to test.
Tap on the Device Health tile.
Scroll to Signal Strength under the Network section.
The green, amber, red colors are indicators of your device connection. Green is good, red is poor.
Move your wifi router off the floor.

Walls, floors, and furniture can interfere or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.


Check your mobile device's signal.

If your mobile device has one or two bars, this could be causing issues to access your Ring device. For best results, make sure you're connected to wifi, from wherever you are.

We have listed the steps below for how to check your wifi speed:

Most internet service providers range from 100-400mbps (megabytes per second) for download speed and 10-100mbps for uploading. We recommend testing your internet connection 15 feet from your wifi router, using websites like this one.

If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen), please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,

Hi there, it's definitely important to be able to rely on your Video Doorbell to see visitors at your door. Often times, it can take a bit of trial and error to find which motion settings work best for you. Try adjusting the Motion Zones and Motion Sensitivity to see if you can find a combination that fits your preferences. It's also important to ensure that your Doorbell has a strong signal from your wifi router for optimal performance. You can learn more here https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. If you have any additional questions, feel free to check out the Ring Community https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.

Hello merri232,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring