Customer Ratings & Reviews

Hello Synth,

Thank you for taking the time to share your experience with us. What you describe is not what we want you to encounter, and can assure you that we are here to help. Your mom should be able to enjoy the peace of mind that the Ring Video Doorbell is designed to add to her home security. We completely understand the relevance of having your device online and connect to her Wi-Fi network, as this ensures she can access the camera to check on activity around her home anytime day or night.

Usually, devices falling offline repeatedly is related to poor Wi-Fi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router. Please follow these step-by-step directions to check your device's Wi-Fi signal level: https://ring.com/support/articles/2ki93/Checking-Your-Ring-Device-Wifi-Signal-Strength.

Further, here is a helpful article with permanent resolutions to fix the issue you describe: https://ring.com/support/articles/8i61o/Fixing-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hi Trev.
Thank you for taking a moment to leave your Ring Video Doorbell (2nd Gen.) rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring security device installed! The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, Near Zone motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out to our Community if you have any additional questions or feedback regarding your Ring Video Doorbell (2nd Gen.).

Thank you,
Melissa from Ring.

Hello AsstMgr2TheRegionalMgr,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Crystal,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you,
Jamila with Ring

Hi Happycustomer,

We're happy to hear you are enjoying the security benefits of the Ring Video Doorbell (2020 Release) and we would love to address the concern you are experiencing with delayed connection.

Additionally, we will want to look at the connection between your wifi router and the Ring doorbell. The signal strength to your router is a key point for the connectivity of your Ring device. There are three main factors that can weaken your wifi strength:

1. Physical obstructions
2. Competing wifi networks
3. Other electronics

You can check your signal strength within the Ring app in the Device Health tile. RSSI stands for Received Signal Strength Indicator, which is a measurement of all factors that may your signal at the receiving point. While RSSI is measured on a scale of 0 to -99, there won't ever be just one cause that is the culprit for a low RSSI rating. To get the most from your Ring device, aim for a signal between -40 (near perfect) and -70.

We’d love to connect with you, so we can help troubleshoot this issue and work towards a solution. Meanwhile, please use our Rapid Ring app. This app was designed to facilitate a speedy response when answering notifications or initiating a live view. You'll need to use your original Ring app for all the settings functions built into your Ring device such as seeing past videos or adjusting motion settings. To download the Rapid Ring app, please go to the App Store (for iOS devices) or the Play Store (for Android devices) and search for “Rapid Ring”. Download and install the Rapid Ring app on your mobile device.

Kindest Regards,
Caitlin with Ring

Hello jergent,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring

Hello Houseworker,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value your feedback, because it helps us improve not only the product from a consumer standpoint but also our standards of service.

Here at Ring, we have a very wide selection of products. So we feel it is imperative that our customers receive all pertinent information regarding how these function and must be installed, in order to make the best purchasing decision. We do provide install information to our customers on Amazon's site under the device specifications, on the Ring website, and instructions included with the device. Also ,the Ring App does display a step-by-step video guide on how all our devices including the Video Doorbell(2020), during the setup process.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hi Maggie, thanks for taking the time to share your feedback. Feel free to add suggestions for new features to the Feature Request board on the Ring Community https://community.ring.com/c/products/24. Other neighbors can also vote and add interest to your request. Best, Ashley from Ring.

Hi C130Av8r.

Thank you for taking the time to share your experience with us.

We understand the importance of having a solid charge on your Ring Video Doorbell (2nd Generation) so that you are able to have a longer time between charge cycles. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We would love to provide you with information to ensure you can get the most out of your device.

It sounds like you have some concerns with charging your device and the battery draining more quickly than expected. To charge the battery for your Ring Video Doorbell (2nd Generation), use a common micro-USB cable, such as the orange one included in your Ring box. Simply plug it into any USB power source. Your doorbell can take around 5–10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet.

Once fully charged, the battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Visit our support center for tips on getting the most out of your device's battery life.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi there, I know it's frustrating to encounter technical issues. Delays are typically attributed to the signal strength. You can learn more here https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength. When charging the battery in your Doorbell, make sure you're using the provided charging cable plugged into a standard power outlet. It may take up to 8 hours to fully charge. If the Doorbell is not responsive, you can get in touch with our support team at 1-800-656-1918 for further assistance. Best, Ashley from Ring.

Hey AlexY

We appreciate you sharing your feedback. We apologize for not having a great experience with your Ring device. We do have a Help Center page with great articles to help fix different types of concerns. There is this Help Center article with steps to try for poor video and sound quality: https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router. As for your glare, we recommend repositioning your Doorbell or using a Corner Kit to angle the Doorbell to see if it helps eliminate the glare. https://ring.com/products/corner-kit-for-video-doorbell-v2.

Best wishes 
Ivan from Ring.

Hello JustaguyfromMaryland,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hi Kooper.

Thank you for taking a moment to leave your Ring Video Doorbell (2nd Gen.) rating. Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring security device installed! The Ring Video Doorbell (2nd Gen.) is equipped with customizable motion settings and 1080 HD video. With the Ring Video Doorbell (2nd Gen.) you will always know what's happening at your home!

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if you have any additional questions or feedback regarding your Ring Video Doorbell (2ng Gen.).

Thank you,
Melissa from Ring.

Hello armyash87,

Thank you for taking time out of your day to share your Ring experience with us! We can understand the importance of the video displaying correctly at night, so that you may see unwanted visitors on your property. Please know that we are here to ensure that we can provide a solution for you.

Poor video quality is almost always caused by some sort of wifi issue. This article will explain how to test for, diagnose, and fix the video quality issue you may be experiencing: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting.

Also, the Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Regards,
Jess from Ring