Customer Ratings & Reviews

Hi JACDKC.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Video Doorbell to function consistently and reliably. Having a solid wifi connection ensures you do not miss any activity around your home. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your device keeps falling offline. Your device may need to be rebooted. If your Ring device is offline, you'll see a red offline icon over your device in the Ring app. Tap the icon and follow the instructions and tips to help you get your device back online. Then, follow the steps below to reboot your device in the Ring app:
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select the device you want to reboot.
Make sure it's connected to wifi.
Tap the Device Health tile.
Scroll down to Reboot This Device and confirm your selection.
Give your Ring device a few minutes to start up.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi BONIFACIOH.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using all of the features of your Ring Video Doorbell (2nd Generation) right away. Being able to save, download, and review footage captured by your Ring Video Doorbell (2nd Generation) is a valuable feature of the Ring Protect Plan. We are here to provide you with some information to resolve the concern you mentioned in your review.

It sounds like you are having trouble signing up for the Ring Protect Plan. A Ring Protect subscription may be purchased on a monthly or yearly basis. You can subscribe to Ring Protect from your account on Ring.com. Follow the instructions below to subscribe on Ring.com:

From a web browser, log in to your Ring account.
Select Subscribe, then choose a plan and the devices you want coverage for.
If you selected multiple devices and choose Basic, the price of Basic will be charged for each device. Ring Protect Plus and Pro cover all devices at a single location for one price.
Select a monthly or annual payment option.
Enter your payment information and check out.
Review your order and select Purchase. You will receive a confirmation email for your subscription purchase. Once purchased, your subscription will automatically renew and continue until you choose to cancel it, which you can do at any time from your account on Ring.com.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Mikey,

It is important to us here at Ring, that the features available to you on your new Ring Video Doorbell 2020 meet your needs and expectations. We really appreciate that you have placed value in owning one of our Ring doorbells for your home security.

* We recently released the Rapid Ring App, which was designed to facilitate a speedy response when answering notifications. Rapid Ring is a "light" version of the classic Ring App with most of the features stripped out except for Ring device statuses and the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app instead of the original Ring App you'll be able to answer your notifications as quickly as possible.
Think of this app as a companion to the Ring App. You'll continue to use your original Ring App for all the settings functions built into your Ring devices such as checking video history or adjusting motion and video settings.

To download the app, please go to the App Store (for iOS devices) or the Play Store (for Android devices) and search for “Rapid Ring”. Download and install the Rapid Ring app on your mobile device.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hello Self,

Thank you for detailing your experience with the Ring Video Doorbell - 2020 Release. Although this device only pairs with 2.4 GHz networks, it should provide you with timely video feeds. We hear your concern and are here to help.

For those experiencing delays with loading video, please reboot your router. Routers handle a lot of data and will perform best when powered down from time to time. This can help with video delays on your Ring devices.

To learn more about fixing delays and other video related issues, please read our support article here:
https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting

We invite you to visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you.

All the best,
Marlom at Ring.

Hi Mike69.

Thank you for taking the time to share your experience and feedback with us. We understand the importance of having events recorded on your Ring Video Doorbell (2nd Gen.). The features and technology provided by the Ring Video Doorbell (2nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We are happy to hear that you are enjoying the functionality of the device. While subscribed to one of our Ring Protect Plans, you will have access to videos of every motion and live view event. Without this service, you will still receive real-time video alerts on your smartphone and have access to the live view feature.

With Ring Video Doorbell (2nd Generation), stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app. Enjoy enhanced features like upgraded video quality from 720p HD to 1080p HD, "Near Zone" motion detection in areas as close as 5 to 15-feet in front of your home and a reimagined mounting setup that simplifies installation.

If any additional information is needed regarding your Ring Video Doorbell (2nd Gen.), please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi MarcT.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Video Doorbell (2nd Generation) is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plan. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events. Visit our support center for additional information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Crissy,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the motion detection and battery work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell is not picking up the correct motion. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/360041248971-Using-Motion-Zones-with-your-Ring-Video-Doorbell-2020-release-.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi Lynn.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The Ring Protect Plan provides valuable capabilities, such as accessing paid features and the ability to save, download, and review footage captured by your Ring device. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for your Ring device. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

You have the ability to subscribe to a Ring Protect Plan for just one device or all of your devices, depending on your needs. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Joss, I know it's important to be able to rely on your home security devices for peace of mind. You can find some troubleshooting tips for Solar Chargers here https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting. It's also important to make sure the Solar Charger is receiving several hours of direct sunlight per day in order to provide a trickle charge to your Doorbell. For additional questions or concerns, feel free to browse the Ring Community https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.

Hi MichaelR.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell (2nd Generation) right away. The features and technology provided by the Ring Video Doorbell (2nd Generation) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like you are having some difficulty scanning the QR code during setup. Double-check the following if you are experiencing issues scanning the QR code:

Ensure you are in a well-lit area.
Move your camera closer or further from the QR code to help it focus.
Once your camera finds focus, hold it steady for a few seconds.
If your camera won’t focus, clean your camera lens, move to a well-lit area, and try again.
If you continue to experience issues, please follow these additional steps:

Tap Other Options below the scanner.
Select I can't scan the QR code.
Select Enter Code Manually (this corresponds to the PIN code digits underneath the QR code).
Find your device on the list.
Enter your five-digit PIN located below the QR code.

If you're still having difficulty, please reach out to our support team for further assistance.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello butterfly,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring