Customer Ratings & Reviews

Hello Sleepyace3,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hey Frankie, I'm sorry to hear you haven't had the best experience with your Video Doorbell. We have a lot of helpful articles about different questions or concerns in our Help Center https://support.ring.com/hc/en-us/sections/360008198492-Ring-Video-Doorbell-2nd-Generation-. If you aren't able to find an answer or a solution there, you can also search the Ring Community at https://community.ring.com/ to find help from other neighbors. Best, Ashley from Ring.

Hello Brian,

We are saddened to hear that you had trouble connecting our Ring Doorbell (2020 release) to your home's wifi network. Setup on our devices is intended to be seamless and simple! By chance, does your wifi network have special characters or symbols in it, such as a pound sign (#) or exclamation mark (!)? If so, you can work with your Internet Service Provider to change the password to eliminate the special character and the device should set up on the first attempt.

If you'd like more information about this or connecting another Ring device to your network please don't hesitate to reach out to our dedicated support team, and we can walk you through the process together!

Kind regards,
Alexis with Ring

Hello Caps24, Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance! Thank you, Jamila with Ring

Hello Mj09,
Thank you for reaching out and sharing your feedback with us. We truly value our consumer’s feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. This product is intended to be a simple DIY type installation. Rest assured, we’re here to provide you with resources to assist with your installation efforts.
After reading your review it seems like you are having some trouble installing your Ring Video Doorbell. When installing your Ring Video Doorbell, we recommend using the included screws to ensure your device is installed securely. For step-by-step instructions on how to install your Ring Video Doorbell Wired please see our help center article: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired.
If you have any additional questions or concerns, we kindly ask that you reach out to our Ring Community forum, to have a more hands-on experience with other users like yourself: https://community.ring.com/.
Thank you, Jamila with Ring

Hello Zahir,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell 2020 work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.


After reading your review, it seems that your Ring Video Doorbell 2020 is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hello,

Thank you for voicing your device charging concern. We understand the importance of convenience when it comes to home security. The Ring Video Doorbell (2020 release) is one of many video doorbell solutions within the Ring device lineup. Our team is here to help you find the best one for your needs.

Although this device features an internal battery, it should hold a charge long enough to be genuinely useful. For those that prefer a hardwired solution, there is the Ring Video Doorbell - Wired and the Ring Video Doorbell Pro 2. Both of these work solely on a hard-wired electrical connection.

We also offer a variety of video doorbells which feature removable batteries. Please see our Ring Video Doorbell 3 and 3 plus, all featuring a Ring Quick Release Batteries.

Can you please contact us when you get a moment? We'd like to gather more details on your home security needs to find the best solution for you.

All the best,
Marlom at Ring

Hi Ghkk. I understand that having a product worth your money is important. The Doorbell Wired is priced much lower than the Ring Video Doorbell and still retains the core features. You can see the Doorbell Wired here https://ring.com/products/video-doorbell-wired. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello Satisfied,
Thank you for taking the time to leave a review on the Ring Video Doorbell. Our top priority, at Ring, is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer’s feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. The installation process on this device is intended to be seamless. This device is compatible with 2.4GHz wireless networks broadcasting a 802.11 B/G/N signal. We are here to provide you assistance in resolving your compatibility concern.
Based on your review, it seems that you are having trouble setting up your Ring Video Doorbell. If this is the case, we recommend ensuring that the battery is fully charged on the device and resetting the device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds. Once the setup button is done flashing you may continue setting up the device.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell concern.

Thank you, Jamila with Ring

Hello ring,
Thank you for reaching out, and providing this feedback. We continue to work hard to reduce crimes in neighborhoods. Ring strives to improve our products and services to be compatible with all environments and provide a great experience. If you decide to continue services with us here at Ring, we would be happy to assist you in finding a concrete resolution.
Based on your review it seems that you are having trouble charging your Ring Video Doorbell. Your Ring Video Doorbell is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source such as a computer. Your Ring Video Doorbell will take around five to 10 hours to fully charge. More information about how to charge the Ring Video Doorbell can be found in our help center article: https://support.ring.com/hc/en-us/articles/206129023-Charging-the-Battery-on-Your-Ring-Video-Doorbell.
Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please reach out to our Ring Community page, here: https://community.ring.com/, for additional tips and support! Thank you, Jamila with Ring

Hello Hahaha,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help: https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Roku, Thank you for taking a moment to leave your review on the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance! Thank you, Jamila with Ring

Hello Buffi,

 

Thank you for leaving a review. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. Moving forward, if the Ring products and features are not matching your expectations, we have some options available for you.

 

Based on your review, it seems that you Ring Video Doorbell is no longer charging. Your Video Doorbell (2020 release) battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source, such as a computer. Your battery will take around five to 10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or into a wall outlet.

 

To charge your Video Doorbell (2020 release) battery:

Remove the security screws on the base of the doorbell and lift the doorbell up and away from the mounting bracket.
Connect the orange micro-USB charger to the back of the device. During charging, both the red and green lights on the battery will light up.
Your battery is fully charged when the light on the battery shines a solid green.
Reattach the Ring unit to the mounting bracket using your security screws. 
Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360040764472-Charging-the-Battery-on-Your-Ring-Video-Doorbell-2020-release-.

 

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring

Hello Jmourn,

Thank you for taking the time to share your Ring experience with us. We strive to deliver quality devices that will serve you in the long run as we understand that you will be relying on them to keep you updated on activity at your home. You should be able to enjoy the peace of mind that the Ring Video Doorbell (2020 Release) is designed to add to your home security.

If you are experiencing delays or issues connecting to video, you will want to look at the connection between your wifi router and the Ring doorbell. The signal strength to your router is a key point for the connectivity of your Ring device. There are three main factors that can weaken your wifi strength:

1. Physical obstructions
2. Competing wifi networks
3. Other electronics

You can check your signal strength within the Ring app in the Device Health tile. The RSSI stands for Received Signal Strength Indicator. The RSSI measurement is all the factors that are hurting your signal at the receiving point. While RSSI is measured on a scale of 0 to -99, there won't ever just be one cause that is the culprit for a low RSSI rating. To get the most from your Ring device, aim for a signal of between -40 (near perfect) and -70.

We’d love to connect with you, so we can further discuss the matter and work towards a solution. Will you please reach out to us at amazon.advocates@ring.com? We look forward to working with you and improving your overall Ring experience.

Sincerely,
Danielle from Ring
amazon.advocates@ring.com

Hello Hildy,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello beenhad,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home
Based on your review, it seems that you are not fully satisfied with your Ring Video Doorbell. If your device is not working as intended we recommend resetting your device. To reset your Ring Video Doorbell press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning proceed with the setup process. Please see our help center article for further help:  https://support.ring.com/hc/en-us/articles/360041353291-Setting-Up-Your-Ring-Video-Doorbell-2020-release-in-the-Ring-App
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring

Hello ring,
Thank you for reaching out, and providing this feedback. We continue to work hard to reduce crimes in neighborhoods. Ring strives to improve our products and services to be compatible with all environments and provide a great experience. If you decide to continue services with us here at Ring, we would be happy to assist you in finding a concrete resolution.
Based on your review, it seems that you are having trouble charging your Ring Video Doorbell. Your Ring Video Doorbell is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source, such as a computer. Your Ring Video Doorbell will take around five to 10 hours to fully charge. More information about how to charge the Ring Video Doorbell can be found in our help center article: https://support.ring.com/hc/en-us/articles/206129023-Charging-the-Battery-on-Your-Ring-Video-Doorbell.
Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please reach out to our Ring Community page, here: https://community.ring.com/, for additional tips and support! Thank you, Jamila with Ring

Hello bespinoza,

Thank you for taking a moment to leave your review of the Ring Video Doorbell 2020. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are still here to assist you if needed. 

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Happy,

We understand how important it is that your Ring Video Doorbell (2020 Release) is compatible with your specific home environment. We would love to take this opportunity to provide you with a solution that may best suit your specific needs.

One of the great features of the Ring Doorbell (2020 Release) is that it is a battery operated device with hardwiring capabilities; this makes for a great solution in many environments! While hardwiring helps extend the battery life, it is not necessary for the installation.

On our Help Center we provide great articles going over how to do installations according to your specific environmental needs. In your case, here is a helpful article detailing how to install your device without an existing doorbell: https://support.ring.com/hc/en-us/articles/360041190411-How-to-Physically-Install-Your-Ring-Video-Doorbell-2020-release-Without-an-Existing-Doorbell.

We would love to get you connected with one of our Ring representatives to go over these installation instructions with you, to ensure you feel completely supported in your home security.

Best,
Caitlin with Ring