Customer Ratings & Reviews

Hi PRsnowman.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Video Doorbell Wired alert you to any wanted or unwanted activity around your home. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We would like to provide you with solutions to the concerns you are experiencing today!

It sounds like the device is not performing as expected. To enable your in-home chime, please follow these steps in the Ring app:
Open the Ring app to the main dashboard.
Tap more (•••) on the camera you want to access.
Tap your device's Settings.
Tap the Device Settings tile.
Tap In-home Chime Settings.
Select your Chime Type (Mechanical, Digital, or None)
Tap the toggle to turn on or turn off your in-home doorbell chime.
Tap Save in the upper right to save your changes.

If the app is unable to detect an in-home chime, follow the steps below to manually configure.
Tap Advanced Settings.
Select your Chime Type (Mechanical, Digital Type 1, or Digital Type 2).
Tap Continue.
Tap Ring my in-home chime.
Follow the prompts in the app to complete the test.

Using incompatible power sources can damage your device and cause electric shock. To identify which type or doorbell chime you have, listen to the sound it makes.

A mechanical chime uses a physical bell and a mechanical hammer and makes a traditional ding-dong sound. A digital chime plays pre-recorded digital tones through an electronic speaker and often has a selection of different tones you can choose from. If you're unsure what type of doorbell chime you have, remove the front of your chime box and look inside for a bell and hammer or an electronic speaker.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Miyuki from Ring.

Hi TechVoid.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring devices. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi TheMann.

Thank you for taking a moment to leave your review on the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

It sounds like your device is not performing as you expected. The Ring Video Doorbell Wired requires existing doorbell wiring for its power supply, but it does not sound your existing doorbell chime. To hear audio alerts in your home, pair it with a Ring Chime or compatible Alexa device (each sold separately).

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.

Hi NikkiB.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. The Ring Video Doorbell Wired is designed to be mounted using screws rather than adhesive. To properly secure your doorbell, you'll need to mount it to the wall or a mounting bracket using the included mounting screws. First, turn off power at your circuit breaker before installation. Mark the mounting holes on your wall through the slots on the mounting bracket. For masonry surfaces like concrete, brick, or stucco, drill holes using a 6mm masonry bit and insert the included wall anchors. For wood or siding, you can skip the anchors. Feed any excess wiring back into the wall, then secure the doorbell directly to the wall using the included mounting screws from bag A. If using a Corner or Wedge Kit, secure the doorbell to the mount using the short screws provided with that kit. After mounting, reattach the faceplate and use the included screwdriver to insert and tighten one of the security screws. Finally, restore power at the breaker. The doorbell should light up when it's ready to use.

If any additional information is needed regarding your Ring Video Doorbell Wired, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

All the best,
Miyuki from Ring.

Hi Waighee.
Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring devices. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.
Thank you,
Miyuki from Ring.