Customer Ratings & Reviews

Hi MoctezumaR.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Video Doorbell Wired online and working properly. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the concerns mentioned in your review.

It sounds like your device is not performing as you expected. The Ring Video Doorbell Wired requires existing doorbell wiring for its power supply, but it does not sound your existing doorbell chime. To hear audio alerts in your home, pair it with a Ring Chime or compatible Alexa device (each sold separately).

If any additional information is needed regarding your Ring Video Doorbell Wired, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. We look forward to hearing from you if we can be of any further assistance!

Sincerely,
Miyuki from Ring.

Hi Anon1025.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Video Doorbell Wired alert you to any wanted or unwanted activity around your home. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We would like to provide you with solutions to the concerns you are experiencing today!

It sounds like the device is not performing as intended. The Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring doorbell, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device.

At this time, the Ring Video Doorbell Wired is not compatible with existing in-home chimes. We recommend using the Ring Chime with your Ring Video Doorbell Wired. When plugged into a standard wall socket, the Ring Chime produces an audio signal whenever you receive an alert from a Ring device for motion and doorbell announcements. Simply plug it in to a power outlet, set it up in the Ring app, and you'll be able to hear alerts from your Ring devices at home.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi omegasurpeme.

Thank you for sharing your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Video Doorbell Wired is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion surrounding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices such as video doorbells, cameras, alarm, and Car Cam. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

There are three Ring Protect Plans available for home devices, and one Ring Protect Plan available for Car Cam. Plans start at $3.99 per month. Visit our support center for more details.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Happymom.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Video Doorbell Wired. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the connection issue you mentioned in your review.

It sounds like the device is not operating as intended. Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring Video Doorbell Wired, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device.

Ring devices require high speed internet to bring you crisp, clear video and audio. Poor network connectivity can effect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

For more information on your Ring Video Doorbell Wired, we invite you to reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello Dannx,

Thank you for taking a moment to leave your review rating on the Ring Doorbell Wired. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs. We strive to provide our customers with high quality products that will serve them for the long run! We are saddened to read that the installation screws were stripped easily during your physical installation.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences directly with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional feedback regarding your Ring Doorbell Wired product.

Thank you,
Alexis with Ring

Hello BestBuy99,

Thank you for taking the time to share your experience with us. Ring strives to deliver quality devices that will serve you in the long run, as we understand that you will be relying on them to keep you updated on activity at your home. We appreciate that you have purchased our devices for added peace of mind in their home security.

If you have a question about a Best Buy order or an issue with service, contacting Best Buy at https://www.bestbuy.com/site/help-topics/backorders/pcmcat316000050001.c?id=pcmcat316000050001 is normally the best course of action. Once you speak with a representative, you should be able to find a fair solution to your problem relatively quickly.

For any additional installation questions or set up concerns regarding the Ring Doorbell, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hi ElsaV.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you have some concerns with the features of the Ring Video Doorbell Wired. The Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. It requires an existing doorbell as a power supply but does not sound your existing chime. To hear audio alerts in your home, you can pair it with a Ring Chime or compatible Alexa device. You can still get notifications sent to your phone. Check your phone's settings to ensure you have notifications for Ring enabled. If you're still having trouble after you've enabled notifications in your device settings, you may need to check your Motion Zones and Motion Alerts in the Ring app to ensure your device(s) is registering events that would normally trigger notifications. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Mike,

Thank you for leaving a review. We here at Ring appreciate you sharing your user experience with us. We would like to note that the purchase of a chime is not needed for your Ring doorbell to work. When the doorbell is rung the Ring app will send an audible alert through your phone to notify you. If you have any further concerns, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hi ScottW.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Video Doorbell Wired to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The Ring Video Doorbell Wired was designed to capture motions based on your specifications to help keep your home secure. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not performing as expected. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Video Doorbell Wired, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello English,
We appreciate you reaching out to us by leaving a review. We fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review it seems that you are having trouble with your Ring Video Doorbell Wired picking up correct motion. The Ring Doorbell sees the world is through a network of PIR or "Passive Infrared" motion sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area the heat measurements change. The motion sensors register this change as movement and send out an alert. If this is the case, we recommend you to adjust your current set motion zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360055751631-Using-Motion-Zones-with-your-Video-Doorbell-Wired.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell Wired motion concern.
Thank you, Jamila with Ring

Hello KirtiG,

Thank you for taking a moment to leave your review on the Ring Video Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Riki,

We know how important it is to have peace of mind when it comes to your home security. Your Ring Doorbell Wired is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

If you are experiencing poor audio or video quality during a live view, but your recordings are fine, this can be caused by either a poor connection between your mobile device and the cloud servers, or a connectivity problem between the Ring device and your router. In rare cases, however, this can be caused by settings in your router.

One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:

-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test

Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring